Consumer Reviews of AO Smith water heaters
Read more about AO Smith water heaters
Date created: 2013-11-27
Name: David Miteff
Location: Lafayette In
True it has a 6-year warranty is six years but if it is defective, you have to pay a company that services AO Smith for it to be good and then you have to pay for labor again. When I wrote the company about it, I heard nothing back. Like, they have my money so they don't care.
Date created: 2013-10-18
Name: Unsatisfied Customer
Location: Yorba Linda, CA
"Didn't Honor Parts and Warranty"
I am a homeowner and we have a 75 gallon AO Smith ProMax water heater that is 5 years old (with 6 year warranty). The issue was that, we would set the temperature to 130 degrees but the resulting water temperature (measured at the tank) was only 100 degrees. So instead of having a hot water heater, we have a "warm" water heater. Per AO Smith, we contacted their local approved plumber and started paying close to $500 in labor charges to diagnose and fix the issue (over multiple visits). In the end, something is wrong with the water heater that is difficult to diagnose. So we are stuck with the defective water heater. AO Smith refused to provide us a new water heater and said that the water heater is within their specifications. Bottom line is that, we are tired of taking "warm" showers and will be forced to pay full price to replace the water heater that is still under warranty. Needless to say, we will be picking another water heater vendor that stands behind their warranty.
Date created: 2013-05-12
Location: Hamilton, NJ
Installed the unit in June of 1994 and it just started leaking at the drain valve because the water softener serviceman thought he would drain some water out. He thought he was helping. So the unit would probably still be going fine.
Date created: 2013-04-10
Name: J Tendler
Location: Austin, TX
"Smith did not pay labor"
We have 2 units of 75 gallon water heaters in series. We replaced 1 unit 15 months ago with an A.O Smith water heater GCV-40 300. My wife has been complaining about the hot water. Last week the water was cold as we were running it for a long time. The licensed plumber said we needed to replace the pilot assembly and the control valve (under parts warranty) but the labor was not covered. A.O Smith says that the labor is not covered but as a "courtesy" they cover labor for first 12 months. They also said that it is rare to replace both parts. They do not recognize the unit most likely failed within 12 months and says that they no longer need to be courteous. I need to cover labor charges. Their rules say that the courtesy only extends for 12 months no matter what. No real customer focus here.
Date created: 2013-03-14
Name: T. Frey
"Slow leaker replaced with gusher!!"
Went A.O. Smith Vortex instead of tankless secondary to concerns re: volume of hot water in large master shower. First disappointment is that the 50 gal A.O. Smith won't carry the load. Second disappointment was when the three year old water heater went out secondary to slow leak. Third disappointment was when the replacement tank started gushing six months later!
Date created: 2013-02-01
Name: general manager
Location: Rochester NY
"ao smith does not stand behind product"
Have 216 of these installed in new facility in 2008, over 250 instances of pilot light going out. Have worn out two vacuum attachments ao smith supplied so we could clean the flame arrestors. Thousands of $ on repairs, hours of preventative maintenance
Date created: 2013-01-04
Name: R Kay
"COLD hotwater Heater From HELL"
How unsatisfied can I make this? Somehow •Very Unsatisfied is not far enough down on the list. Professionally installed in 2004 this pos hw heater has broken down 10 times in 9 years. No Joke. It Especially loved to break on the holidays for an extra service charge. 3rd time to replace the electronic controls at $750 is too much for me. I'm done, getting a new one installed tomorrow. I Will Never Buy Anything from AO Smith ever in my life. When it's sitting on the curb awaiting it's final demise I will have a few whacks at it with my sledge hammer to help it in the grave.
Date created: 2013-01-02
Name: Lee Dekker
Location: Philadelphia, Pa.
"STAY AWAY!!! Junk Warning!!!!!!"
I am amazed at the lack of quality of this water heater. Less than 4 years of mediocre service before it leaked all over my basement. But even more troubling than the lousy product is the refusal to stand behind their products. Evidently they allow their distributors to refuse to honor the warranty. I was told over the phone that the distributor can refuse to honor their warranties at their whim. I was then made to feel that it was my fault for the failure of the product and the refusal to honor the warranty. This may explain why only 2 supply houses in a city the size of Philadelphia even carry this junk. Buyer beware! I cannot be more emphatic. Stay away from A.O.smith!
Date created: 2012-08-25
Name: T. Peters
Location: Rochester Minnesota
"Absolutely Terrible Water Heaters"
I have only owned this unit for a few years and have had several repairs to the pilot light...and it's now out of warranty. It's a total engineering failure. do not buy an A. O. Smith Brand water heater. They do not stand behind their product and their designs (air filter inches from the floor and continually clogs with dust...dah!) apparently go through no r & D.
Date created: 2012-01-24
Location: Petaluma, CA
"A review of the A.O. Smith Water Heater"
I've owned this water heater for going on a year now. This model heats the water very quickly and allows for a good amount of heated water. I don't have anything in particular that I dislike about it. I think next time I'll buy a larger water heater. I have yet to repair or replace it. I would probably buy the same brand again seeing as I've had no issues with it. I'm not sure if I would recommend it or not. It's a rather expensive item to recommend and I would feel bad if a friend or family member had a completely different experience with this model.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.