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Carrier makes residential, commercial and industrial boilers, central air conditioners, gas and oil furnaces, heat pumps and more. The company also sells a line of furnace filters.
Carrier, headquartered in Farmington, CT, owns International Comfort Products and Bryant Heating and Cooling and is itself owned by United Technologies Corporation (UTC). In its 2012 Annual Report, UTC notes that its Climate, Controls & Security segment, of which Carrier is one part, earned sales of more than $17 billion. Although the adjusted sales for the segment were down compared to the year prior, UTC notes that Carrier continued to see growth in the Americas in 2012.
Willis Carrier invented the first air conditioning system, and then went on to found Carrier Engineering Corporation in 1915. United Technologies Corporation acquired Carrier in 1979.
Today, Carrier's manufacturing processes are spread across six continents, and include 67 production plants and research facilities in North America, Latin America, Europe, and the Asia Pacific region. The company reportedly employs more than 66,000 people worldwide.
Carrier has sold several of its HVAC brands in the past few years. In 2010 it sold oil heating equipment manufacturer Dettson to the Ouellet Group.
The Infinity 96 gas furnace is Carrier's premier, 90 percent AFUE model. The premier 80% AFUE furnace is the Infinity 80. Carrier's Infinity line of air conditioners is able to achieve a SEER rating of up to 21, although the company offers a full range of units. The manufacturer also offers a full range of boilers within its Performance and Comfort series. Four series of heat pumps also are offered with the goal of providing a range of options from the economically efficient to the most energy efficient.
Carrier expresses a commitment to the environment through a number of initiatives. The manufacturer was a finalist for an Environment Award in the 2009 Freight Industry Awards. It is also on track with a new set of goals for environmental friendliness, including a shift to the use of post-consumer recycled paper at all of its facilities. In 2007, Carrier received a "Best of the Best" award from the Environmental Protection Agency for its efforts in preventing damage to the Earth's ozone layer. The company was a founding member of the U.S. Green Building Council.
Not all dealers of Carrier products hold the title of Factory Authorized Dealer. Those that do aren't required to sell Carrier products exclusively, but they are required to meet a number of national as well as brand standards. This happens at three levels.
- First, Factory Authorized Dealers send their sales representatives to Carrier University, where they are taught to recommend solutions that meet customers' specific needs.
- Second, installation technicians are required to be certified by North American Technician Excellence, a certification program for HVAC technicians, and must undergo regular training on Carrier's products.
- Finally, these dealers must hold Environmental Protection Agency certification for proper refrigerant handling; hold an exemplary score in a customer satisfaction program; and adhere to a list of sound business practices such as maintaining required local licenses and having liability coverage.
An additional benefit for customers is that, if you are dissatisfied with your equipment within one year of installation, the Factory Authorized Dealer must either correct the problem or remove the equipment and refund the purchase price.
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P.O. 4808, Carrier Parkway
Syracuse, NY 06034-4015
Carrier requires registration of products within 90 days of installation to qualify for the full warranty. The full warranty typically a 10-year limited parts warranty. If you do not register within the first 90 days, you typically receive a 5-year limited parts warranty. These parts warranties do not cover the labor required to diagnose and replace the part. Carrier offers optional labor warranties. (Your installer may offer a labor warranty as well.)