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American Standard Furnaces, Heat Pumps and Central AC

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American Standard Heating & Air Conditioning makes residential, commercial and industrial central air conditioners, furnaces and heat pumps (as well as bath and kitchen products). American Standard is owned by Trane Inc., which is in turn owned by Ingersoll-Rand (NYSE: IR), and is headquartered in Missouri. In 2012, Ingersoll Rand's Residential Solutions segment, of which Trane and American Standard form one part, earned net revenue of more than $2 billion.

Corporate History

American Standard Cos. was formed in 1929 from the merger of American Radiator (founded in 1892) and Standard Sanitary; it took on the American Standard name officially in 1967. The company acquired Trane in 1984, but in 2007, as it divested several business divisions, it changed the name of its HVAC business to Trane while retaining the American Standard brand name. In 2008, the company was acquired by Ingersoll-Rand.

Product Lines

American Standard offers air conditioners under the Allegiance and American Standard names ranging from Silver to its top-tier Platinum units. Allegiance options can reach up to 20 SEER and include features such as AccuLink system that communicates with other HVAC components for the most efficient cooling.

The company's gas and oil furnaces fall under the Freedom line. While the company supplies basic single-stage, 80 AFUE options, its top-tier unit is a variable-speed, fully modulating unit that can reach up to 97.3 AFUE.

The company also offers Heritage heat pumps in Silver, Gold and Platinum series. Ranging from 13 to 19 SEER, these units offer features such as "Dual Duration" compressors; a corrosion-resistant, all aluminum coil; and a control board and charging board designed to make the job easier for installing and maintenance technicians.

Contractor Certification

According to information from American Standard, its Customer Care Dealers have proven a "commitment to excellence, product knowledge and customer service." These dealers benefit from a third-party survey process that provides them with feedback on their installations and service calls, as well as other tools intended to help dealers grow their businesses. They are able to use the Customer Care logo on their uniforms and are labeled as such in the manufacturer's dealer locator online tool. Customers benefit in that these dealers have pledged to offer exceptional customer service.

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Contacting American Standard

American Standard Customer Relations
6200 Troup Highway
Tyler, TX 75707

Phone: (903) 581-3660

Warranty

American Standard's warranties vary by product and component. However, the company provides 5-, 10- and 20-year as well as limited lifetime warranties on its heating and cooling equipment. Optional extended warranties are available.



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