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New York is the third most populated state in the country, after California and Texas, and just above Florida. New York City, however, is the largest city in the country. New York is divided into 62 counties, and is further divided, for convenience's sake, into two geographical areas, New York and Upstate New York.

Upstate New York features the Catskill and Adirondack Mountains and the Shawangunk Ridge. In the west are the Finger Lakes and the Great Lakes. To the northeast are Lake Champlain, Lake George, and Oneida Lake. Indeed, once you get away from the big cities, much of New York is farms and forest.

The state's average summertime temperature is in the high 70s, with occasional bouts of uncomfortable humidity. In winters the average temperature is in the low 30s. To be comfortable all year round, heating and air conditioning units are a necessity.

New York does not have a state licensing board for HVAC contractors, all licensing is done at the local level.

Buyer Beware (or at least, "Buyer, Be Aware!")

New York's Better Business Bureau listed building contractors at number 7 on the top 10 list of number of complaints they received in 2005 - with just over 1,000 complaints. In contrast, the top two professions on the list (electronics and financial services) had almost 3,000 complaints each.

Consumers also make use of the Better Business Bureau to check on the credentials of HVAC contractors, with almost 500,000 queries in 2005, topping the top 10 list of queries made about businesses.

To file a complaint against a contractor, visit the New York State Consumer Protection Board. Their service is available in both English and Spanish. The Board is currently taking surveys about home improvement contractors, from both the consumer and contractor's points of view.