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Call a native of Michigan a troll and they won't take offense - that simply means that they live in the lower peninsula, or "mitten," of the state, connected to the Upper Peninsula by the third-longest suspension bridge in the world, the Mackinac Bridge.

A midwest state bounded by four of the five Great Lakes, as well as Lake Saint Clair, Michigan has the longest freshwater shoreline in the United States, and in 2005 had more registered recreational boats than any other state except California and Florida.

Heating contractors do a booming business in the Upper Peninsula, which has a severe climate, with a short summer and long, very cold winters. The Lower Peninsula fares better, with hot, humid summers but a short winter.

HVAC, as well as any other mechanical contracting work done in Michigan, requires a license. To obtain a license, contractors will need to pass an exam - and to qualify to take the exam they must have at least three years of experience. Board-approved education can be substituted for up to one of the three years of work experience required.

Once the exam is passed, HVAC contractors can submit a license application at the Department of Labor's website. A license is valid for one year.

Consumer Complaints

If it's necessary to file a complaint against a Michigan contractor, go to the Attorney General's website to do so.

On January 4, 2007, Ruth Spencer, a news anchor for WDIV Television News, wrote in the Detroit Free Press that anyone whose furnace goes on the blink should have their utility company check it out before calling in a furnace company, because utility companies weren't "in the business of selling you an expensive new furnace."

This roused the ire of the HVAC community in Michigan, who formed the Shame on WDIV website to combat Spencer's take on their business.