Consumer Reviews of York heat pumps

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Date created: 2012-03-02 Name: Ray
Location: Quebec
Years owned: 8

Satisfaction Rating:
Review:
"Service call almost every year since installation."
Costly unit bought 8 years ago. Efficient but always a problem, freon every 24 months (at least), fan motor seized and replaced, different parts replaced and recently a special 'board' that was not sending back heat demand on the furnace while on auxiliary and/or emergency heat. Over $2000 on service calls, freon and parts.

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Date created: 2010-11-20 Name: L. Michael
Location: Central Pa.

Satisfaction Rating:
Review:
"A New York Recalled"
Bought a new York in 2008. Installers were grossly incompetent. In less than a year, things froze up and the coil had to be replaced (a recall that no one told me about until it was too late). Had to call installer a second time for initial incompetent installation. My neighbor, who works for the power company, swears by Trane. I regret my decision to buy a York.

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Date created: 2010-11-09 Name: Stanley Baker
Location: Coshocton, OH

Satisfaction Rating:
Review:
"Home owner"
I thought York was highly rated. Many service calls and repairs required. Installer was prompt to respond so no complaints there. Had to run on emergency heat last several years. Outside unit will not turn off with the inside unit. Then a loud humming noise in the house and the copper line running into the furnace gets so hot you cannot hold onto it. Service man said it is probably a valve on the outside unit. Will require lots of labor to install and not sure if one is available. Outside unit rusted more than expected. Poor quality material? Would not buy another York.

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Date created: 2009-12-07 Name: T. Jamison
Years owned: 1

Satisfaction Rating:
Review:
"T. Jamison service Tech."
Had old unit 14 years. Replaced with York high efficiency "Affinity 8t series" 5 months ago. Replaced outside unit, air handled under house and all lines. This last weekend was the coldest so far. The unit ran all night and when I looked outside it was a solid block of ice. Local HVAC dealer that sold me the unit has determined bad defrost board. Will return tomorrow for more service. On backup aux Heat, have electric meter chained down so it doesn't fly off the wall. Standby for results.

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Date created: 2008-09-24 Name: K Paul

Satisfaction Rating:
Review:
"ac leaks"
I have a 3 Ton A/C heat pump that I have had to replace the a coil twice due to it leaking. Neither time was under warranty. Even working with York warranty dept and receipts for service less that 1 year between failures. not covered. Not Happy.

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Date created: 2008-04-22 Name: S. Robertson
Location: Splendora, TX
Years owned: 7

Satisfaction Rating:
Review:
I have had a string of problems with this unit. Within 1 yr the a coil and blower were replaced. They were under warranty but I still had to pay labor. Then within a year from that the a coil had to be replaced again. York had now redesigned the a coil with some kind of coating. Then another blower went out around 2-1/2 yrs. I had a capacitor go out, which I understand that's not York's fault, but now the a coil is leaking again. I don't believe I will buy another one - ever!

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