Consumer Reviews of York heat pumps

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Date created: 2011-01-10 Name: MacT
Location: Victoria BC

Satisfaction Rating:
Review:
"The Jury is out on York and Johnson Controls"
I wish I had read this site before I bought my York Affinity Air Handler, model avy36cxh21 and 2 Ton Heat Pump model yhjf24. Judging from these reviews, it seems York had a good reputation decades ago, but its product quality and service follow-through have rapidly deteriorated in recent years. First, some background: I live in the Pacific Northwest (Victoria BC), where Heat Pumps are all the rage because of cheap hydro power, and mild temperate winters that promise to save you money over Oil and Gas heat systems. So out went the Oil furnace and in came the HP. I went with the York model in late 2009 because it was a good price for a 14.5 SEER model compared to other brands. Here are the problems so far: - the York HP is louder than my friend's 3 ton Trane by a longshot as well as my buddy's more expensive York, which is a major problem for us because it is outside our bedroom - the unit began freezing up in 0 degree C weather, inhibiting efficiency, (defrost wasn't working right) and the reversing valve had to be replaced - again this winter, the unit is freezing up and the emergency heat function is not kicking on automatically during cold snaps, despite having a programmable thermostat, which tells me something is seriously wrong with this unit (I have to turn EH on manually when the unit ices up) Bottom line is, I would advise against York, especially at the lower end of the models. My friend raves about his Carrier, though I see they get bad reviews too. Some notes about this forum: 1) There is no number 1, 2 or 3 rated HP, has anyone noticed that? Very suspicious. 2) Many of the positive reviews appear closely together in date and mention the same contractor names over and over -- a very dubious and unethical tactic. Stay away from companies that use this tactic. 3) Most of the reviews here are negative, which indicates a disproportionate amount of naysayers dominate this forum. This isn't surprising, but I'd be wary of using this forum exclusively when comparing models. Throw out the worst and bes reviews, and the one's in the middle will give you some insight into a company's service record and product quality. 4) Many of the positive reviews are for obscure companies or companies like GE that don't make HPs anymore! How useless is that. Maybe GE should get back in the game...aanybody got a refurbished Weathertron they want to sell? Kidding... 5) The warranty on a HP doesn't really mean squat, because the real cost comes in the labour to install things like reversing valves, compressors, and the like. New buyers beware of this! If you can get an extended warranty that covers labour for 10 years (to supplement the typical 10 year manufacturer warranty), I would seriously consider it (if the price is right). 6) Noise. NOt all HPs are noisy, but certain models are worse than others -- the best way to learn is to ask to see one in action!

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Date created: 2011-01-10 Name: Louise
Location: California

Satisfaction Rating:
Review:
"heats poorly"
Bought a new unit a year ago and have needed the installers come out multiple times to fix it. Now they say it works fine. Even though it takes several hours for the house to "warm." Air coming through the vents is most times cool to the touch. Starts slightly warm then goes cool then slightly warm again. I don't see how this is energy efficient. If the house is at 65 degrees it can take several hours to get the house to 69 degrees. And once it hits the given temp, cool air then blows out. I litterally get goosebumps if I'm next to a vent with the heater on. Our energy bills have skyrocketed. We had a 30-year old Carrier prior and even on its last leg, it worked better and was cheaper to run than York. Very, very frustrated on the waste of money.

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Date created: 2011-01-09 Name: Dick Arnold
Location: Canton, Ohio

Satisfaction Rating:
Review:
"???"
I guess I'm the one person only that got a good York heat pump!!! I can't believe all the negative comments. I've had my York for 17 years, since the house was built and I can't say enough GOOD about it! I've had some repair calls on it but for a 17 year old unit, it performs beyond my expectations. I'm sure there are some common repair faults, capacitors etc and I've had to replace the fan 3 times but all in all, it's been great. last fall since I had my heating company install Zerol Ice I've been getting heat from outside temperatures as low as 15 degrees. It looks to me like most of the complaints are from people who are ignorant of the operation of a heat pump. If they expect to get HOT air from their registers, they're being sadly disappointed. Just set the thermostat at the desired temperature and forget it. It's great comfort without the low humidity from a gas furnace and it's clean.

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Date created: 2010-12-30 Name: R. Nelson
Location: Seattle

Satisfaction Rating:
Review:
"So far so great!"
I have had this York heat pump (2 ton, with 2.5 ton air handler) for nearly a month and am absolutely amazed at how warm it keeps the house. This unit replaced an oil burner with a leaky tank. Right now it is 30 degrees outside, and the heat pump maintains the set 69 degrees in the house. The back up electric strip heat has not ever come on, even today! It has not had to go in defrost mode, either. Seattle has strict noise regulations and this unit is so quiet it passed inspection. I did not have to build a sound barrier even though my house is on a relatively small city lot, and close to other houses. I realize I have not had it long, but it has far exceeded my expectations, thus far.

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Date created: 2010-12-24 Name: dmidlo2
Location: Midlothina, VA

Satisfaction Rating:
Review:
"York makes worst heat pumps"
We bought a house just over five years ago and the heat pumps were installed by a local dealer. The heat pumps weren't working and I called the dealer who installed them for the Builder. The dealer charged $79 and asked me over $400 to check where the leak is before he tells me what needs to be done. He was arrogant. I called another service guy and he charged me $115 and said that the compressor of one unit is gone and the coil of the same unit is leaking. The coil leaked before and the dealer fixed it. The coil of second unit is leaking. To my surprise, both are just out of warranty. I called York and they asked me to call a local distributor. I called the distributors for price quotations and they told me that they can't give the prices either since they will undercut the local installers. The price quotes for the same model and units vary by over $2000 - prices range from $4500 to $6500. This system is one of the least transparent and most anti-competitive one going on in USA. I wonder why regulators won't let transparency in this market. What is the danger of publishing the prices to the consumers so that they have an understanding of labor cost and unit/parts cost. You go to auto repair shop, they tell you the prices. We have to spend several thousand dollars and I can't cost compare the same model unit from the same manufacturer and the same dealer. This needs to be fixed. I am sad regulators from Virginia and USA let this happen.

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Date created: 2010-12-22 Name: jason sizemore
Location: enterprise alabama

Satisfaction Rating:
Review:
"stupid reviews"
These reviews are misleading. These are people who has had trouble and barely covers anybody with a system that works. Where are those people. Some of these top systems aren't even around anymore. Trust me talk to a few service guys who have to work on them and remember price is major on New systems. You get what you pay for. This site shouldn't be allowed because it'll lead someone into buying a pile of heil or junk. They both mean the same. Save yourself from this website and buy a lennox ,trane,or American standard. These are the least problematic and cheap doesn't mean better even with those systems. Don't skimp on the installation because that could be a disaster let someone good do the job not a moron. This isn't a lego

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Date created: 2010-12-13 Name: P.Branch
Location: Moncton, NB

Satisfaction Rating:
Review:
"nothing but trouble"
We built a brand new house, very excited to install brand new heatpump but have had it serviced every year since it was installed. Both seasons, so it either doesn't heat or it doesnt cool. Right now have discovered that it is again not heating, I'm not even sure what else they can replace on it...but it costs a fortune to have it repaired. So much for the cost savings of having a heat pump! Looking through the various reviews it seems the only people happy with their heat pumps bought them 20 yrs or more ago. Maybe no one makes a quality one anymore.

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Date created: 2010-12-06 Name: G. Hoover
Location: Aiken, SC

Satisfaction Rating:
Review:
"York Air-Source Heat Pump"
In Feb 2010, I purchased a York Air-Source Heat Pump Model #B1HQ042A06 (single package unit, single speed fan). I've had several problems with the unit. First, the unit's control board was set up for the higher efficiency model with the '2-speed' fan. Thus, in the early summer, the unit wouldn't cool. The contractor had return and to install a jumper to get the unit's fan to operate and and thereby cool properly. Late this fall, when the weather cooled and the unit had to operate in"heat" mode, the unit wouldn't defrost (another fan problem). The installer had to return and install yet another jumper to get the unit to defrost. The unit also suffers from an "old sock" odor that is apparently coming from the air handler/heat exchanger. At no cost to me, the contractor installed a UV light unit in the air handler in an effort to inhibit any biological growth (and keep the odor down). But the odor is still there. I wonder if the York heat-exchanger has a high-sulfur content alloy that encourages biological growth? By the way, the contractor stated that they would no longer install York heat pump units. Lucky us, eh? I would rate the York unit as a "Don't Buy".

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Date created: 2010-11-20 Name: L. Michael
Location: Central Pa.

Satisfaction Rating:
Review:
"A New York Recalled"
Bought a new York in 2008. Installers were grossly incompetent. In less than a year, things froze up and the coil had to be replaced (a recall that no one told me about until it was too late). Had to call installer a second time for initial incompetent installation. My neighbor, who works for the power company, swears by Trane. I regret my decision to buy a York.

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Date created: 2010-11-09 Name: Stanley Baker
Location: Coshocton, OH

Satisfaction Rating:
Review:
"Home owner"
I thought York was highly rated. Many service calls and repairs required. Installer was prompt to respond so no complaints there. Had to run on emergency heat last several years. Outside unit will not turn off with the inside unit. Then a loud humming noise in the house and the copper line running into the furnace gets so hot you cannot hold onto it. Service man said it is probably a valve on the outside unit. Will require lots of labor to install and not sure if one is available. Outside unit rusted more than expected. Poor quality material? Would not buy another York.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.