Consumer Reviews of York heat pumps

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Date created: 2010-07-09 Name: Todd Armstrong
Years owned: 4

Satisfaction Rating:
Review:
"Junk"
I have put over 2k in maintenance into this one 4 ton unit in 4 years. Worst part is York doesn't really seem to care. I am still fighting them but have had to replace the unit with another brand.

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Date created: 2010-06-23 Name: C. R.
Years owned: 3

Satisfaction Rating:
Review:
"York is Living HELL."
Bought a York Affinity in March 2007. Problems started two months later in May 2007. Ever since, Ive had service on the unit at the rate of 6 to 8 times a year. 4 lbs freon was added at the rate of $ 50.00 a lb twice a year. (Spending 600.00 a year on Freon and labor alone) Motherboard replaced twice. Now, blue coils replaced (free because of the recall that I just found out about) It would have been nice if York had contacted us about the recall. Compressor quit three days ago. Today, I'm having the compressor replaced. While the compressor is still on warranty...the labor today was $995.00. I paid 5800.00 in 2007 and have spent so much money on fixing it for three years. Very upset! If you are considering a York unit......DON'T Buy one!!!!

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Date created: 2010-06-20 Name: Donald Fox
Years owned: 4

Satisfaction Rating:
Review:
"Mr."
I purchased my York heat pump four years ago and now it is costing me in labor expense. The unit was discounted according to the company that installed it. Now, York is sending a piece at a time and the labor may exceed the replacement cost.

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Date created: 2010-06-09 Name: A. Mehta
Years owned: 5

Satisfaction Rating:
Review:
"Terrible"
Terrible. Have the York Stealth hot air heat pump. Compressor failed and had to pay ~$1000 to have a new one installed. Compressor was under warranty but the labor was not. What is worse is that I had convinced my neighbor to get the same unit (early in my ownership) and guess what, his compressor just went as well. These things are faulty and someone should do something about it.

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Date created: 2010-06-09 Name: Dwain Schatz
Years owned: 5

Satisfaction Rating:
Review:
"YORK SUCKS!!!!!!!"
I had a York heat pump installed in the spring of 2005. The compressor went out after 5 years. I have had absolutely no problems before this. The compressor was replaced. The replacement compressor did not work. The compressor was replaced a second time. At present 06/09/2010, the second replacement compressor only works half of the time. The ac technicians working on my unit have been communicating the problems with York. They keep coming up with excuses for the problems with the unit. Oh, by the way, my ac unit is still under the 10 year warranty. The parts are covered but not the labor. I'm up to about $1900 in labor for both of the replacement compressors. I do not recommend any York products. York ac units suck!!!!!!!!!!!

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Date created: 2010-06-08 Name: Lendora McMillian
Years owned: 8

Satisfaction Rating:
Review:
"Bad Units"
These units are very unreliable. I have had several things done to the unit. For the last two times, I had the unit serviced and it needed freon. The inner coil has holes in it so the freon leaks out. This was $600.00. I think there should be a recall on these units (York). I will never own another one of these.

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Date created: 2010-06-05 Name: L. Taylor
Years owned: 3

Satisfaction Rating:
Review:
"larry t"
Lousy - Over $2000.00 in repairs and service calls so far. Never, never buy a York anything.

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Date created: 2010-05-12 Name: Jaime V.
Years owned: 6

Satisfaction Rating:
Review:
"York A/C Heatpump Issues"
I am extremely disappointed with York and their inability to stand by their products. The compressor and fan motor ceased and York will only cover the cost of the compressor, not the labor to install it. This is completely ridiculous. Shame on York. I will never buy another York product again. The unit should not fail at 6 years old.

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Date created: 2010-05-04 Name: Ian Broadley
Years owned: 15

Satisfaction Rating:
Review:
"Ian in Montreal"
We purchased a York heat pump in 1995 and thank God we had a 10 year parts and labor warranty. Two compressors, numerous switches and relays at no cost. They added coolant at least 6 times. After the second year, we never went a full year without a service call. Two years ago, we had a leak in the furnace coil and was told that York no longer made it. Would have to modify the furnace to make another coil fit for $2000.00. Found a small contractor to fix it, but he warned me it would leak again. And now it leaks again.

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Date created: 2010-05-01 Name: Brad Harrell
Years owned: 4

Satisfaction Rating:
Review:
"York heat pumps-Horrible"
Horrible, Horrible, Horrible-constant service calls and 900.00+ electric bills. Would not recommend to anyone.

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