Consumer Reviews of York heat pumps

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Date created: 2011-02-02 Name: joseph
Location: nederland texas

Satisfaction Rating:
Review:
"johnson controls"
If you want a system that will self destruct and leak freon into your house with no support from johnson controls, then buy a york. Even my ac company is ashamed to have sold it because the factory will not reimberse them for all the labor and parts they have dumped into this piece.

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Date created: 2011-01-30 Name: Pat Llucci
Location: Columbus Oh

Satisfaction Rating:
Review:
"Affinity sears 18 seer 10hspf"
We bought our unit in 2009, atleast 10 repair men later it is still not working properly. This unit never turns off the first two winters it turned into a very expensive block of ice beside our house. A new coil, ambeint temp sensor, mother board in the heat pump, and adjustment after adjustment it still is not working properly. Read reviews on this product before buying unless you want your electic bill to go from seventy dollars a month in the summer to five hundred and forty for one month in the winter. I have the is unit for three years and I have begged york to take the product and return my money with no luck.

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Date created: 2011-01-25 Name: Lendora McMillian
Location: Supply, NC

Satisfaction Rating:
Review:
"Worst Ever"
My advise to the thinking about buyers of a york heat pump. (don't buy one). My unit has to have work done it every year, and I, have been working out of town every since I, had the unit, until 3 years ago, so the unit was hardly used. now the compressor has gone out, and a contractor told me the part is only about 4, or 5 hundred dollars, but it will cost between $1,200.00 - $1,500.00 for the labor, and thats not including the freon to put back in it. My question is why warranty the part, and the labor will be more than what the part cost. I, think they should take all york heat pumps, and discontinue them. Quit ripping people off.

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Date created: 2011-01-10 Name: Louise
Location: California

Satisfaction Rating:
Review:
"heats poorly"
Bought a new unit a year ago and have needed the installers come out multiple times to fix it. Now they say it works fine. Even though it takes several hours for the house to "warm." Air coming through the vents is most times cool to the touch. Starts slightly warm then goes cool then slightly warm again. I don't see how this is energy efficient. If the house is at 65 degrees it can take several hours to get the house to 69 degrees. And once it hits the given temp, cool air then blows out. I litterally get goosebumps if I'm next to a vent with the heater on. Our energy bills have skyrocketed. We had a 30-year old Carrier prior and even on its last leg, it worked better and was cheaper to run than York. Very, very frustrated on the waste of money.

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Date created: 2010-12-24 Name: dmidlo2
Location: Midlothina, VA

Satisfaction Rating:
Review:
"York makes worst heat pumps"
We bought a house just over five years ago and the heat pumps were installed by a local dealer. The heat pumps weren't working and I called the dealer who installed them for the Builder. The dealer charged $79 and asked me over $400 to check where the leak is before he tells me what needs to be done. He was arrogant. I called another service guy and he charged me $115 and said that the compressor of one unit is gone and the coil of the same unit is leaking. The coil leaked before and the dealer fixed it. The coil of second unit is leaking. To my surprise, both are just out of warranty. I called York and they asked me to call a local distributor. I called the distributors for price quotations and they told me that they can't give the prices either since they will undercut the local installers. The price quotes for the same model and units vary by over $2000 - prices range from $4500 to $6500. This system is one of the least transparent and most anti-competitive one going on in USA. I wonder why regulators won't let transparency in this market. What is the danger of publishing the prices to the consumers so that they have an understanding of labor cost and unit/parts cost. You go to auto repair shop, they tell you the prices. We have to spend several thousand dollars and I can't cost compare the same model unit from the same manufacturer and the same dealer. This needs to be fixed. I am sad regulators from Virginia and USA let this happen.

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Date created: 2010-12-13 Name: P.Branch
Location: Moncton, NB

Satisfaction Rating:
Review:
"nothing but trouble"
We built a brand new house, very excited to install brand new heatpump but have had it serviced every year since it was installed. Both seasons, so it either doesn't heat or it doesnt cool. Right now have discovered that it is again not heating, I'm not even sure what else they can replace on it...but it costs a fortune to have it repaired. So much for the cost savings of having a heat pump! Looking through the various reviews it seems the only people happy with their heat pumps bought them 20 yrs or more ago. Maybe no one makes a quality one anymore.

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Date created: 2010-12-06 Name: G. Hoover
Location: Aiken, SC

Satisfaction Rating:
Review:
"York Air-Source Heat Pump"
In Feb 2010, I purchased a York Air-Source Heat Pump Model #B1HQ042A06 (single package unit, single speed fan). I've had several problems with the unit. First, the unit's control board was set up for the higher efficiency model with the '2-speed' fan. Thus, in the early summer, the unit wouldn't cool. The contractor had return and to install a jumper to get the unit's fan to operate and and thereby cool properly. Late this fall, when the weather cooled and the unit had to operate in"heat" mode, the unit wouldn't defrost (another fan problem). The installer had to return and install yet another jumper to get the unit to defrost. The unit also suffers from an "old sock" odor that is apparently coming from the air handler/heat exchanger. At no cost to me, the contractor installed a UV light unit in the air handler in an effort to inhibit any biological growth (and keep the odor down). But the odor is still there. I wonder if the York heat-exchanger has a high-sulfur content alloy that encourages biological growth? By the way, the contractor stated that they would no longer install York heat pump units. Lucky us, eh? I would rate the York unit as a "Don't Buy".

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Date created: 2010-10-04 Name: C. Royce
Location: Gilbertsville, PA

Satisfaction Rating:
Review:
"Latitude 4 ton SEER 14 heat pump"
I call our heat pump the abortion that lived! Well, just barely! We have had problem, after problem, after problem.... Half of the problems are the incompetent installers and the other half was the scrap metal York sells under the guise of a heat pump. Three years old and the compressor had to be replaced and now the "blue fin" coil is shot. The Board of Directors at York should all be in jail!

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Date created: 2010-09-29 Name: Chris
Location: Winston Salem, NC

Satisfaction Rating:
Review:
"DON'T BUY YORK!"
Surprised to read there are any positive comments about York. We bought a newly built house in 2006, and thought we were safe with the 10-year warranty on the compressor and 5-year warranty on rest of the parts but started having trouble with the heat pump in 2009 when it was only 3 years old; that service call was $225. This year, during one of our heat waves in August, the unit wouldn't run longer than 2 minutes. Couldn't find an authorized York serviceman in the phone book, but was able to get someone from a nearby town to come repair it same day. $600 later, after replacing the capacitor and fan motor, still trying to get reimbursed from York even though the unit is STILL UNDER WARRANTY. My advice, DON'T BUY YORK! Go with Trane or Carrier.

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Date created: 2010-09-16 Name: L. Queral

Satisfaction Rating:
Review:
"Terrible product nowadays"
Unit in service 10 years and is on it's THIRD leaky coil and now needs a fourth. Called York customer service in Phoenixville 2 days ago, left a message for Customer Service to please call me back and still no call 48 hours later. What happened to these people? York was a respected name at one time. Is it because they are using cheap foreign parts and labor? Does ANYONE make a decent product nowadays?

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