Consumer Reviews of York heat pumps

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Date created: 2011-07-12 Name: William Young
Location: Mesa, AZ
Years owned: 2

Satisfaction Rating:
Review:
"York Heat Pump is Junk!"
Junk! $400 first year repair, 2nd year $800 just for parts. Don't buy. Horrible experience.

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Date created: 2011-06-29 Name: Mara Conklin
Location: Bentonville, AR
Years owned: 5

Satisfaction Rating:
Review:
"Unit is a lemon"
Our York heat pump has has 10 service calls in less than five years. This June alone we've had three service calls. Our HVAC contractor has asked York to replace the unit and they refuse. Our repair bills (for labor) are almost $1000 and we've had to go out and buy a window unit, since the heat pump is so unreliable. I'd never buy another York product.

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Date created: 2011-06-07 Name: E.G.
Location: Royersford, pa
Years owned: 4

Satisfaction Rating:
Review:
"Piece of junk!!!"
We have owned this unit for 4 years now. This past winter was a nightmare. We had huge electric bills from running on emergency heat while waiting several weeks for York to send the parts. Then they repaired it for $1000 in labor, parts were under warrantee, but we had to pay for labor. Of course they had to come out at least 3-4 times & they told us that they have basically replaced everything inside the unit. Well, great! Yeah right!!! It's only 3 months later, and 90 degrees outside, and now we have NO AC!!! The unit wont turn on. So much for a brand new unit, basically! This is the worst unit EVER!!! Don't buy from this company!

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Date created: 2011-06-04 Name: Walt Roshon
Location: Townsend, DE

Satisfaction Rating:
Review:
"Compressor dead in less than 6 years"
Heat pump came with the house that was built 5 1/2 years ago. The compressor just died suddenly. Was fine as an A/C unit until then. Never satisfactory for heat in Delaware without switching to propane "emergency" heat. I'm hoping that I can replace the heat pump with a Trane unit without having to replace the heat exchanger which is unlikely.

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Date created: 2011-03-28 Name: TMcGugan
Location: Olathe, KS
Years owned: 4

Satisfaction Rating:
Review:
"Absolute garbage"
Unfortunately, two York heat pumps came with the house, which is not quite 6 years old, so of course, the units are justout of warranty. The smaller of the two, which controls the heating and cooling for a suite above our garage, is getting a new motor. The damage is $600. We get both units checked and cleaned twice a year, and that unit gets far less use than the other because we rarely use that part of the house. We keep the thermostat low in winter and high in summer. There should be VERY little wear and tear on it, yet themotor has burned out. I would never have purchased York if we had built this house, and I certainly will never buy it again. It is noisy, inefficient, unreliable and a terrible value. Now we will wait for the other one to die -- the one that controls the temperature in the main living area of the house. Ohhh, can't wait.

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Date created: 2011-02-19 Name: Dave
Location: Atlanta, GA

Satisfaction Rating:
Review:
"York Is Garbage!"
If you have asthma or chemical sensitivities, STAY AWAY from York. I have 2, 4 ton heat pump systems with emergency back up furnaces. Running the system in emergency heat mode thru the furnace seems to work ok. HOWEVER, if I try and run the heat or A/C in standard heat pump mode, the quality of the air changes. It's almost as if I am suffocating and my asthma starts to flair up. I think that the balance in this R10-4A refrigerant that York uses somehow is off balance and it spits out carbon monoxide. I can't be 100% sure but something is definitely wrong with the quality of the air I am breathing whenever the heat pump or A/C kicks on. I was so much happier with a crappy single stage Payne model. At least it didnt make me have asthma and chemical attacks when it kicked on. YORK corportate is also very hard to deal with. They offer NO customer support and will not work with you! Avoid York products like the plague!!!!

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Date created: 2011-02-12 Name: Alice Gunn
Location: Thomasville Georgia

Satisfaction Rating:
Review:
"Worse Unit I could have Purchased."
This is the worse unit I have ever seen. all it does is run and run and run. and blows very little heat. I just purchased a brand new "York".I have lived in my home for 7 years and have never been this cold. The unit is a lemon or something.Does not heat.I have had the repairmen here so many times it is nonsense. The unit comes on. blows almost cold air and never shuts off. The only time it works almost right is when it's not cold out. I spend more time getting up and turning it up and then down than anything. And my light bill has jumped so high it is unbelievable. Do not buy a York..

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Date created: 2011-02-09 Name: A.Miller
Location: Terre Haute, IN

Satisfaction Rating:
Review:
"Going broke with my York High Efficiency Heat Pump"
My unit is appx 6 yrs old. Have had to had it worked on quite a few times. You don't realize how improperly it's working until your electric bill suddenly goes from around $270-$320 in extreme weather to $600/month. By the time you get that bill, you already have another one in the works with the energy company. That's when you know once again, that it is malfunctioning. I recently went into the office of the office of the company that installed it as it was not working again. I told them that I am very concerned about what is going to happen in four years when the warranty runs out since it continues to have problems. I said that I thought that it should be replaced if it is going to keep malfunctioning. The owner of the company looked at me and said and I quote "Lots of luck. A company as big as York doesn't care about people like you and me." His repairman that came to work on the unit told me that these units aren't built to last. That was a couple of weeks ago. Tonight, 2-9-11, it is being worked on again as it won't come on at all. The repairman that came to my house tonight explained that several years ago, these units or parts of them, were built in Mexico. He said that they have had several callbacks on them but that they are still having to deal with the problems from those units. He said that now, the units are built with American made parts and they are functioning much better. Just what kind of company leads the owner of a company that only sells York units, to tell a customer that York doesn't care about people like he & I. I did call Johnson Controls corporate office & they acted all concerned that day and said that they would follow up but I haven't heard back from them since 2 weeks ago and now it is broken once again. My family is suggesting that I hurry up and sell my house and pass this lemon along to someone else. My choice is that York make good on its' product. I know that I will be stuck with recurring large repair bills after the warranty runs out. I would be happy to become part of a class action lawsuit against York & Johnson Controls.

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Date created: 2011-02-03 Name: Fed Up
Location: Knoxville Tn

Satisfaction Rating:
Review:
"Read the other very unsatisfied posts"
The symptoms my unit has had are identical obviously York has an issue and just does not care. Perhaps a class action law suite might peak their interest. It seems to me all the griping and complaining is not doing anything to solve our problems with their extremely poor quality products. They basically are ripping off the public and do not care. What a bunch of cowards!

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Date created: 2011-02-03 Name: james
Location: texas

Satisfaction Rating:
Review:
"johnson controls sucks"
My unit leaks water and freon. Johnson controls sent some company that isn't even registered w the BBB. They work out of a garage. They won't replace unit. Zero support.

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