Consumer Reviews of York heat pumps

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Date created: 2011-12-27 Name: Ken Voigt
Location: North Wales, PA
Years owned: 10

Satisfaction Rating:
Review:
" Absolutely the worst in the business"
After replacing the compressor we had nothing but problems with stats code 4. The dealer said they could not fix the problem and I need a new unit. York customer relations did not return any of my calls. I had a third party (Trane Dealer) fix the problem with a $15 Temperature sensor which was damaged (chared) during the compressor replacement.

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Date created: 2011-12-09 Name: Disatisfied Customer
Location: Lee's Summit, MO
Years owned: 5

Satisfaction Rating:
Review:
"Her are the facts, you make a decision"
E-mail to local York dealer follows: Have 5 yr old York 5 ton and 3 ton Seer 13 units. Took 2 attempts by authorized York dealer to install and wire properly. Have had twice a year maintenance by another York authorized dealer until this fall. Repair history follows: fan motor replaced on 3 ton unit some 18 months after installation, “board” replaced on 3 ton unit as well as compressor replaced on both units summer 2009, defrost panel and temp sensors replaced on both units last winter. Units are again frosting up. Have read install manual with respect to defrost cycle and it appears to me there are explicit instructions to follow in order to check out defrosting cycle operation. I would appreciate technician running through and explaining the process with me. If interested, please have service manager contact me to discuss. Thank you. "Didn't get a reply nor did I expect one.

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Date created: 2011-12-08 Name: K. Stark
Location: St. Augustine, FL
Years owned: 3

Satisfaction Rating:
Review:
"YORK BUYER BEWARE"
York Affinity has been nothing but problems since being installed in Fall of 2009 for $8,200. a/c in Summer has worked fine and has been efficient with only a few minor problems. This is the third Winter and it now needs it's third coil. Coil has failed every heating season. York Company will not stand behind their product and have stopped communicating with me now that the two year warranty has expired. Very poor customer service. Very poor quality product. I will never purchase any York product again. When someone mentions York, run the other way as fast as you can. I will be purchasing another Brand Name Unit in very near future. This experience with York has been completely frustrating, inconvenient and a waste of a lot of money.

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Date created: 2011-12-05 Name: R. Nelson
Location: West Seattle
Years owned: 1

Satisfaction Rating:
Review:
"One Year Followup"
It has now been a full year since I got rid of the oil burner and the leaking oil tank. I have just had the one year inspection on the York and all is well. I have had no problems with this York heat pump, whatsoever. Works well and is definitely efficient. We just added 500 square feet to our house. The new area is heated/cooled with a Mitsubishi Mr. Slim ductless mini-split. That unit is VERY impressive.

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Date created: 2011-11-30 Name: PVR
Location: Santee, CA
Years owned: 1

Satisfaction Rating:
Review:
"It's all about the installer"
I just had my first heat pump installed last spring. I was skeptical of them but had to choose an electric option at my new residence. I read reviews and got quotes from five installers. I threw out the upper and lower-end quotes and focused on the ones in the middle. I threw out any that weren't specific about equipment and final product. If you find a good, honest installer that you don't need to skimp on equipment. Air handler pairing is as important as heat pump selection. I ended up with a compressor unit that was one step below flagship, and an air handler that matched it perfectly. If I had one thing to do over, I would have sourced a variable-speed air handler for hot heat pump technology. Other than that, my York Affinity is quiet, cools well in the summer, and heats well in the winter.

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Date created: 2011-11-23 Name: S Brooks
Location: Seattle, WA
Years owned: 2

Satisfaction Rating:
Review:
"Great unit"
I had this York LX series unit installed 2 years ago. It has provided even warm heat(and the occasional blast of a/c in our typically temperate Northwest summers). Even with a 500 square foot addition, I am saving over 35% on my overall monthly electric bill. It is highly efficient and I am very happy.

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Date created: 2011-11-10 Name: J Smith
Location: Central, NC
Years owned: 16

Satisfaction Rating:
Review:
"2 York Heat pumps 16 years old no problems"
I had 2 York heat pumps installed in early 1995 and they're still running great. I've had no problems other than a freon charge. I'm just wondering how much longer my luck will hold out.

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Date created: 2011-10-28 Name: Mike Craig
Years owned: 1

Satisfaction Rating:
Review:
"Happy Camper"
I replaced my old hvac unit with a York heat pump YCJF Series LX (14.5 SEER)and gas furnace. The unit has worked flawlessly for the past year. I added some ducting to increase flow to one of my rooms. The total cost for the 4 ton heat pump, gas heater and extra ducting was $9,510. This included $560 for a 10 year parts and labor warranty.

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Date created: 2011-10-07 Name: Jim Wallerstedt
Location: St. Joseph, Missouri
Years owned: 12

Satisfaction Rating:
Review:
"money pit"
Do not buy a york. It is like flushing money done the toilet. The only person that will be happy is your repair man.

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Date created: 2011-09-24 Name: Kelly Miller
Location: Richmond, VA
Years owned: 1

Satisfaction Rating:
Review:
"York Heat Pump"
We replaced our unit almost a year ago with a new york affinity heat pump. We haven't had one problem! Our neighbor replaced their unit around the same time, a trane from home depot, and the unit stopped working this past summer. I was not familiar with york but our ac company highly recommended it so we went with it. We also got a $1000 rebate.

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