Consumer Reviews of York heat pumps

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Date created: 2012-07-13 Name: Dale
Location: leicester NC

Satisfaction Rating:
Review:
"best unit around"
Bought a house in 2009 with a york affinty 2 stage hp, had nothing but problems at first, called the contractor who put it, turns out they are no longer in business because of multiple citations from the state for faulty install, seems I need a few more returns in the house. Called a york dealer (sanders hvac) haven't had a problem since. Make sure your contrator knows what he is doing, if installed right it will last forever. York is very reliable.

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Date created: 2012-04-20 Name: S. Dowd
Location: Cle Elum, WA
Years owned: 5

Satisfaction Rating:
Review:
"York system lasted 5 .5 years"
I am really angry at York right now!!! I had a York 16 Seer 4 ton heat pump and natural gas furnace installed at my house 5.5 years ago. These were supposedly higher end units installed. I recently had to replace both units because the York units failed, and there is only a 5 year warranty. The heat pump had the controller board fail, and as the technicians were pulling it out, they noticed that the fan motor was leaking oil, so it would have had to be replaced as well. The furnace had the inducer motor, main control board and fan controller module fail. All of this would have cost $4500 to repair. The technicians told me they had installed about 20 of these units 5-6 years ago, and most of them are failing. There should have been no reason to have to replace a complete hvac system after 5 years in a new house!! And I find no where else to ask questions about the York reliability.

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Date created: 2012-04-18 Name: Maria
Location: Comox Valley, BC
Years owned: 2

Satisfaction Rating:
Review:
"HUGE HYDRO BILLS"
Unit Installed December 2009. Our Hydro bills have skyrocketed up to $550.00 per month in the cold months. On average an increase per year of 30-40%. We were told by the company that installed the unit, that we could experience a 30-35% decrease in hydro. The house is never warm coolish air is emitted from the vents. Our old 25 year electric force air furnace kept us warmer and cheaper. In order to keep our house warm we need to supplement with a gas fire, adding to heating costs. We have also upgraded all our insulation to maximum code and have had an Energy Efficiency Evaluation completed, and done upgrades, but nothing has put a dint in the HUGE HYDRO BILLS. We have the unit at our cost it serviced annually. We contacted the company that installed it again last December, (They do not want to know); said they would follow-up, it is now mid April and no one from the company has been in touch. When I followed up in January 2012 one of the owners was rude & arrogant, and wanted to charge me for coming out. Again he never called or showed up. When I hear of someone getting a heat pump I tell then to use extreme caution. It is such a significant out lay of money to feel totally ripped off.

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Date created: 2012-04-05 Name: J. Nikkel
Location: North Georgia
Years owned: 15

Satisfaction Rating:
Review:
"York Excellent support"
Many poor reviews have been given on York equipment, however as I read through a lot of them, it is evident they can be attributed to poor installation and lack of integrity of the contractor and/or distributior. We have been a top level contractor offering the York brand since 2004. We switched over to the York brand because other name brands (which I will not mention here) were having a lot of problems soon after installation. York has not been without problems, as can be seen by the reviews, but I have not found any manufacture that is willing to support the product and their dealers any better than York! In 2005 they began manufacturing a coil in their Mexico plant, (which has since been brought back to the U.S.A.) When the leaks started in the coils they uncovered some tooling problems in the manufacturing process and eventually found that some special coating on the coils was causing problems also. York stepped up to the plate and offered to replace all those coils under warranty and pay the contractor for the job as well as for the lost refrigerant and parts and supplies. It is sad that many contractors were also charging the homeowners for these repairs, or not even keeping up with things enough to know what the problems were. Most of the reviews mentioning problems can be attributed to the coil problems and the resulting other failures that go along with it when not repaired properly. If proper maintenance is performed and care taken, most problems would be uncovered and could be repaired before resulting in permanent damage, no matter what brand the equipment is. The support from the contractor is the most important part of the equation when considered purchasing a new system. I have been using York equipment in my own home for 15 years. It is my sincere hope that this post will give guidance to some dissatisfied homeowners, whose problem, all too often, is lack of support from their contractor.

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Date created: 2012-03-11 Name: T Grantham
Location: Central Texas
Years owned: 7

Satisfaction Rating:
Review:
"York reliability and customer service stinks"
I am located near Smithville, Texas. My York 3 ton heat pump unit started having problems within 7 months after installation. The service tech (Don Chrisner) kept adding refrigerant year after year. I have had 3 leaks at the evaporator. The defrost circuit board failed once. This unit is completely unreliable. My service tech let the unit run out of warranty, knowing all along that problems existed. I have been left holding the bag. George White at Johnson Controls denies any knowledge of problems with York evaporator leakage. I believe there is a cover up involving installers and York reps denying any knowledge of inherent defects with these systems. Read some of the rest of these York reviews. You will see complaints similar to mine, over and over again, but York representatives act like they've never heard of my systems problems before. York has problems, don't make them your problems. Don't buy York! I am removing this system and replacing with Rheem or Ruud.

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Date created: 2012-03-02 Name: Ray
Location: Quebec
Years owned: 8

Satisfaction Rating:
Review:
"Service call almost every year since installation."
Costly unit bought 8 years ago. Efficient but always a problem, freon every 24 months (at least), fan motor seized and replaced, different parts replaced and recently a special 'board' that was not sending back heat demand on the furnace while on auxiliary and/or emergency heat. Over $2000 on service calls, freon and parts.

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Date created: 2012-02-13 Name: r. alder
Location: ocean pines, md
Years owned: 10

Satisfaction Rating:
Review:
"Over $4000 in repairs in ten years"
Have gone through 2 coils, circut breaker and compressor. Now it needs another coil at $2000. Not putting any more money in this sinking ship.

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Date created: 2012-01-26 Name: S. Peterson
Location: Dayton, Oh
Years owned: 2

Satisfaction Rating:
Review:
"Dual Fuel York"
Our contractor convinced us to buy a dual fuel, heat pump outdoor unit with gas furnace. For here in Ohio it's the perfect solution and cut our bills by over 50%, we only use the furnace below freezing. No problems with our York and our contractor recommended it above all others.

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Date created: 2012-01-17 Name: Jean Cordell
Location: Harrisburg, PA
Years owned: 2

Satisfaction Rating:
Review:
"BUILT RIGHT BY YORK...NOT !!!"
I bought a York yze03611d (serial number w0c9625395) 3 Ton Affinity Heat Pump and an avy48d3xh21h (serial number w0l9288252) Air Handler in May 2010. Last year I had to have the reversing valve replaced in the heat pump. Right now in January in the dead of winter I have to have the outdoor fan replaced on this unit. This is not what I consider to be a quality product when I have to have parts replaced on it when it isn't even 2 years old. I am furious that I spent the amount of money that I did for such a poor product. "BUILT RIGHT. BUILT BY YORK" is so NOT TRUE.

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Date created: 2011-12-29 Name: W. Taylor
Location: NC
Years owned: 5

Satisfaction Rating:
Review:
"Wish I had read reviews sooner."
We purchased a York hp model z with the gas furnace back up model Z, 5 years ago. Nothing but trouble from day one. Took them 2 weeks to install in the 90 degree summer. Then comes winter...1st winter okay. Next summer started service calls. Been like that ever since. Always have to take something back to the shop then order the piece. 2-3 days most of time to repair. Labor and shipping is a rip off. So why do we even need warranties? Woke up this morning with temperature 23 degrees. No heat. Just had them out to fix it 3 weeks ago. Do not buy a york unless you are filthy rich.

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