Consumer Reviews of York heat pumps

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Date created: 2008-12-27 Name: Patrick Goodman
Location: Glasgow, Kentucky
Years owned: 1

Satisfaction Rating:
Review:
"Avoid York"
I purchased this unit in June 2007 . The control board in the air handler had to be rewired 09/07. In Nov 07 the heat pump turned into a huge ice block ,replaced defrost board . Dec 07 The compressor shaft broke . York would not replace the heat pump and would only allow a warranty on the compressor itself . The only part was in Denver and they would not overnight the order unless I paid for it .We ran emergency heat for 3 weeks resulting in a huge electric bill . Now 12/25/08 The replaced comp. has locked up .Once again we are running on emergency heat until I can get a repairman out to diagnose and repair . If history repeats itself I will have to stay on the phone for hours and wait for weeks for the repair parts .I purchased this unit thinking I was getting a top quality part and if I did have problems they would be worked thru quickly . So far they have wanted to repair the cheapest way possible resulting in even more problems down the road.

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Date created: 2008-12-14 Name: Patrick
Location: cbus_heythere@yahoo.com
Years owned: 1

Satisfaction Rating:
Review:
"4 months old and a big chunk of ice..."
I bought this system and within four months the system is not producing warm air even in 55 degree weather. It never turns off and it has recently turned into a chunk of ice. I don't get it, I will write another review after I see how there service is to fix it. Hopefully it is better than the installation service.

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Date created: 2008-11-23 Name: Phill
Location: Knoxville, TN
Years owned: 2

Satisfaction Rating:
Review:
"York is junk"
Don't do it don't buy york. I had a new system put in place when I bought my house less than 2 years ago the unit iced up first time used then it was low on coolant from the factory. Now less than 2 years old the compressor is shot. Poor quaility products seem to have become the american way. No wonder american companies are going under.

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Date created: 2008-11-15 Name: Keith

Satisfaction Rating:
Review:
"Good equipment"
I have installed a lot of York equipment, they are a good product.

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Date created: 2008-10-23 Name: D.McLeod
Location: Nova Scotia, Canada
Years owned: 5

Satisfaction Rating:
Review:
"An Abolute Nightmare"
Had a 3-ton York Stealth heat pump installed during the summer of 2003 by a local York dealer who assured us that the unit would be capable of handling our winter heating requirements as it was the "top of the line" and very latest technology. The pump has worked only reasonably well for about 16 months out of the five year period. The fancy compressor failed in year two, coolant leaks abound, valves and run capacitor have been replaced and now the replacement compressor is gone again. So far this thing has cost me about $15,000.00. I have been battling with the regional York representatives and York's parent company, Johnson Controls but it has been a complete wall of silence until I wrote to a Vice-President at Johnson Controls. In early September, the senior technician for the York representative advised that agreement had been reached to completely replace the entire unit (outside and inside) as the "Stealth" model has been discontinued (I can understand why). As of this date, I'm still waiting and now they are back-pedaling and saying they are thinking of replacing the inside coil only. Go figure. I would not wish this brand on my worst enemy.

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Date created: 2008-09-27 Name: Susie
Location: Norman, OK
Years owned: 3

Satisfaction Rating:
Review:
"York heat pump"
We have had little more than trouble with this system since it was installed. Only 3 years old and the compressor and control board have been out twice. No expansion valve in the initial unit. Looses Freon. We will not purchase this brand again.

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Date created: 2008-09-24 Name: K Paul

Satisfaction Rating:
Review:
"ac leaks"
I have a 3 Ton A/C heat pump that I have had to replace the a coil twice due to it leaking. Neither time was under warranty. Even working with York warranty dept and receipts for service less that 1 year between failures. not covered. Not Happy.

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Date created: 2008-06-16 Name: M Davis
Location: Maryland
Years owned: 18

Satisfaction Rating:
Review:
"2 York Heat Pumps"
One unit died with a leak after 12 years, the second is going strong after 18 years. Only repair on the 18-year-old unit was a fan motor in the outside unit.

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Date created: 2008-06-09 Name: R Elliott
Location: Snohomish, WA
Years owned: 20

Satisfaction Rating:
Review:
"York has worked fine"
In 20 years I have had one problem with this unit. At about 10 years I had to replace the fan. We just had it serviced and there are three minor items that need attention.

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Date created: 2008-06-05 Name: Stan Okon
Location: Merritt Island, Fl
Years owned: 25

Satisfaction Rating:
Review:
"homeowner"
I have had just normal maintenance required over the time frame. Replacement of condensers and electrical relays due to power interruptions caused by lightning. After about year 9, yearly freon toping off was required. Cooling seemed to degrade after year 11 and finally would not cool below 78 degrees. The system has never required any major component replacement. The unit finally died on year 26.

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