Consumer Reviews of York heat pumps

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Date created: 2010-01-03 Name: L. Keith
Years owned: 6

Satisfaction Rating:
Review:
"Unsatisfied Customer"
Absolutely horrible. Purchased a new home with unit already in place. 1st year warranty replaced compressor. Lost count on 6 years of capacitors. There has not been one year that the cooling has made it through an entire summer without a problem. Just went through a summer with two repairs. During the 29 degree night, the unit stopped heating. The unit is running constantly. It is a one big pile of junk! The York Rep was called by the local repairman & was going to stop by our home to look at the unit in 2003. We are still waiting for him.

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Date created: 2009-12-31 Name: Alan Potts
Years owned: 4

Satisfaction Rating:
Review:
"Stunned"
My HVAC contractor recommended The York Affinity line with great enthusiasm. In the 4 years I've owned it, I have rebuilt the exterior unit completely and then some: 2 fan motors, compressor & a circuit board. I talked to York and they acted like they were doing me a favor by honoring their parts warranty. I have paid over $1500.00 in labor on a practically new unit. The first fan motor went out in 6 months! I'm just stunned they stay in business. I guess they pay a lot to advertise because no one will buy a York twice.

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Date created: 2009-12-23 Name: L
Years owned: 2

Satisfaction Rating:
Review:
"York Heat Pumps"
I have had some problems with the two units we have (3 ton 18 seer and 2 ton 15 seer). Had to have both coils replaced. They leaked. Replacement was no charge. While dealer was here, they also updated the circuit board with the latest version board. Again no charge. Glad I have a dealer that stands behind their products and customers. As a side note, Johnson Controls purchased York last year and closed down the manufacturing factory in Mexico. All coils and other parts are now made and tested in USA. They even look better quality. Even with the issues I have had, I would purchase again since these heat and cool very well. My two units replaced the 10 year old Tranes the builder installed which were failing fast.

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Date created: 2009-12-16 Name: Mike Sigmon
Years owned: 6

Satisfaction Rating:
Review:
"dont buy one"
I bought a new home with a York heat pump and have spent several thousand dollars having it worked on. I wouldn't recommend a York to anyone.

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Date created: 2009-12-09 Name: G. Jernigan
Years owned: 2

Satisfaction Rating:
Review:
"York saves money"
Had a York 3-ton 18 seer heat pump installed in my house two years ago. Since then my power bill has went down to 30%. Unit is very quiet. You have to put your hands on it to see if its running. Would and have recommended this unit to friends and family.

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Date created: 2009-12-08 Name: James Mottley
Years owned: 5

Satisfaction Rating:
Review:
"Parts"
One of the electric element relays gave up the ghost on my indoor unit last year and I couldn't locate a replacement part number by contacting my local dealer. I was told to schedule a service call instead. They couldn't sell me any parts! I called York and they told me the same thing! Finally, I was able to convince a parts dealer to give me the part number after making numerous long-distance calls and found the relay on line from an HVAC parts distributor but this small relay cost me $65! Once the new relay was in my hands, I saw the manufacturers part number (not on original part) and checked with an electronics supplier and found the same part for less than $6! Thanks for helping me out York! Also, the outside compressor coils usually freeze up on cold humid nights so I have to set the defrost timer on 30 minute defrost. Ordinarily, I set the timer for 60 minutes defrost and then it still cycles the defrost when there's no ice. This defrost system wastes a lot of energy, and I know I won't be getting any help from York to resolve this issue! Thanks, York!

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Date created: 2009-12-07 Name: T. Jamison
Years owned: 1

Satisfaction Rating:
Review:
"T. Jamison service Tech."
Had old unit 14 years. Replaced with York high efficiency "Affinity 8t series" 5 months ago. Replaced outside unit, air handled under house and all lines. This last weekend was the coldest so far. The unit ran all night and when I looked outside it was a solid block of ice. Local HVAC dealer that sold me the unit has determined bad defrost board. Will return tomorrow for more service. On backup aux Heat, have electric meter chained down so it doesn't fly off the wall. Standby for results.

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Date created: 2009-11-24 Name: Pete
Years owned: 4

Satisfaction Rating:
Review:
"4 years and 2 motor fan"
Got this hp in nov 2006, cost 14000$ but got a 10 year waranty on it.. The main compressor fan froze in july 2007..(yup less then a year after instalation..) bow in november 2009 again, same fan ,same problem, the worst thing are the dealers, they are told that the problem is the fan, still they comme charge you for the damn diagnostic,then they tell you that they will have to come back, how may days of work will i have to loose to make this POS work? never again York, never again Hydro comfort plus

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Date created: 2009-10-25 Name: Jeff
Years owned: 4

Satisfaction Rating:
Review:
"Mr."
My unit is 4 years old and I've had 1 fan motor and two blower motors fail on the unit. The blower motors give the house a nice burning oder after it starts. York is very unreliable.

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Date created: 2009-10-16 Name: Steve Kurczi
Years owned: 7

Satisfaction Rating:
Review:
"Don't Buy A York"
Have had problems with our York heat pump from day one! Coil freezing up, and the unit almost never stops running. Had service out many times, even called different people out to fix, but things never got any better. Now its 50 degrees outside and only 63 in the house,and the heat pump has ice on the coil outside.It has ran almost 24 hours a day. Service was here yesterday, they say I need to replace the unit, now they claim it has a blockedge some where inside the outside unit. Looking at the reviews of all other heat pump makers, I don't have any clue of what kind to buy.It seems like that all have some problems.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.