Consumer Reviews of York heat pumps

Read more about York heat pumps

Read reviews of other Heat Pump brands

Write a review

1 2 3 4 5 6 7 8 9 10 11 12 13 Next >>

---

Date created: 2013-03-22 Name: Charles White
Location: Shepherdstown, WV

Satisfaction Rating:
Review:
"Very Satisfied"
Purchased new house in 1989. Pulte had york H/Ps installed in entire development. Air handler fan motor failed in 1995. Out of warranty, $195.00 (three visits and parts)to fix then. Tech (not york certified) used a loaner (?) motor until a york replacement was received from york, took six weeks(?); but Tech strongly recommended this approach. Today 3/22/13 Air Handler controller (?) component failed. Tech due at 11:00am. I don't anticipate having to replace our system. Tech seemed to think he knew what the problem is and is going by his shop to get the parts he thinks he will need. After 23 years, six months I think this machine has served us exceptionally well. I have noted previous comments and I am sympathetic to the difficulties experienced with their YORK equipment. I attribute much of my success to being sensative to the operating parameters for the system AND having really good techs service the system every six months (yes you could say it is a religous thing). When our system was made (1989)all manufacturers talked about a maximum service life between 15-20 years. This was essentially twice as long as early consumers' experienced with the first two-three generations of H/Ps. In actual practice most manufacturers were designing for a 30 year service life (in 1989 a kwh in our area was only $.032 and now $.075). From the comments that designe objective/standard seems to have changed. I think Most likely because of the rapid change in technology, costs of manufacturing, and the rapidly rising cost of electricity make such a design horizone fruitless. I don't realy know. Just saying and offering one person's experience.

---

---

Date created: 2013-02-11 Name: C. Stone
Location: Blacksburg, Va

Satisfaction Rating:
Review:
"Run from York"
We put two units in our new house in 2007 and have had nothing but problems. Freon leaks are a constant with these units. Both coils have been replaced. a valve has been replaced in both units, technician called it a spider valve. Outside the fan motor has failed in one unit and I found out today the motor has failed in unit 2. In addition, a relay is currently out and the compressor is leaking freon. Good luck

---

Date created: 2013-01-22 Name: B FORD
Location: Nebraska

Satisfaction Rating:
Review:
"Do not buy York"
Replaced outside fan out of pocket before warranty up then 5 months past outside coil failes 2700 repair bill unit is junk

---

Date created: 2013-01-01 Name: Patrick Poillucci
Location: Columbus Ohio

Satisfaction Rating:
Review:
"Not dependable"
My York affinity heat pump for the first two years would turn into a block of ice! I am warning everyone do not buy York there customer service is ridiculous, I payed out of pocket to fix a unit that is still under warranty. Do not buy York!

---

Date created: 2012-12-29 Name: M.Tyler
Location: Alum Creek,WV

Satisfaction Rating:
Review:
"Very disappointed with York"
We've had our York for a little over a year and have had nothing but trouble . We've had a total of 3 ton of freon put it in. We've had a part replaced in the heat pump. Several service calls. Now,it runs constantly from auxiliary heat, back to heat every 5 minutes, even on days when it's above 50 degrees. Yet, the service guys say nothing is wrong. When the unit defrosts, it throws cold air back in thru the vents. I honestly feel I bought a piece of junk. I never had this issue with my last unit, which was a Carrier.

---

Date created: 2012-12-09 Name: Rod N.
Location: West Seattle, Washington

Satisfaction Rating:
Review:
"Trouble-free and Efficient"
Our York heat pump is now two years old and we are totally satisfied with it. No repairs whatsoever. Keeps the house warm. Worked well even during a major freezing rain event last winter. Much more efficient than the oil burner that it replaced.

---

Date created: 2012-11-28 Name: Greg Dickson
Location: Rutledge, Ga

Satisfaction Rating:
Review:
"Split system heat pump"
I purchased this unit new in 2008 and this is the third time it has failed. The first two times the blower motor failed in the air handler. Now I don't have a clue what is wrong with it other than I am getting a complete runaround from York and their "Authorized" service techs. My unit failed early October and I have not had it for two months now. I am on my second tech and now looking for a third. This heat pump sucks and I would not recommend York to anyone. Be careful about their service techs because I found out the hard way that some of them do this part-time and have other full-time jobs. Your satisfaction is not their priority.

---

Date created: 2012-11-19 Name: B. Hamilton
Location: Florida

Satisfaction Rating:
Review:
"Heater"
This unit is a piece of scrap. After 14 months control board went out. Now 8 months later blower motor. York is a joke.

---

Date created: 2012-10-06 Name: E. Fujimura
Location: Scottsdale, AZ

Satisfaction Rating:
Review:
"Excessive Failures First 5 Years"
We have two York heat pumps, both have failed twice in the first 5 years. The control boards on both had to be replaced. The fan bearings on one unit seized and had to be replaced. The other unit lost coolant and a leak was found and fixed. At just under 6 years old, one heat pump sometimes fails to start and the service tech could not determine the cause. The failure is so intermittent it is impossible to replicate when the tech is present. I think the control board is failing again. I plan to replace both units with another brand when or possibly before the 10 year warranty is up. Our former units were Trane and I plan to go back to Trane or American Standard as I firmly believe their quality and reliability are better. I also do not like the noisy scroll compressors on the York that sometimes start with a bang/thump.

---

Date created: 2012-08-02 Name: J. Guy
Location: Raleigh, NC

Satisfaction Rating:
Review:
"Awesome"
I had my york system installed 5 years ago. I went with the Affinity series from york on the recommendation of my contractor. We like it nice and cool in our house but didn't want to oversize our system, so the contractor told us about having a 2 stage system for extra capacity in really hot weather. Works great! We couldn't be happier. We have a maintenance agreement with the guys that installed the system and they come out twice a year. In 5 years we have had two problems. Once it was a bad fan motor, but the motors are all made by ge, so it is hard to fault york for that one. The other problem was with the thermostat which was made by Honeywell. We didn't have to pay anything for either repair as we bought the extended warranty. The house is comfortable all year long, the system is super quiet, and the power bill is lower than ever! We tell everyone we know that york is the way to go!

1 2 3 4 5 6 7 8 9 10 11 12 13 Next >>

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.