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York Affinity Heat Pump
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Consumer Reviews of the York Affinity
Date created: 2013-02-11
Name: C. Stone
Location: Blacksburg, Va
Satisfaction Rating:
Very Unsatisfied
Review:
"Run from York"
We put two units in our new house in 2007 and have had nothing but problems. Freon leaks are a constant with these units. Both coils have been replaced. a valve has been replaced in both units, technician called it a spider valve. Outside the fan motor has failed in one unit and I found out today the motor has failed in unit 2. In addition, a relay is currently out and the compressor is leaking freon. Good luck
Date created: 2012-04-18
Name: Maria
Location: Comox Valley, BC
Years owned: 2
Satisfaction Rating:
Very Unsatisfied
Review:
"HUGE HYDRO BILLS"
Unit Installed December 2009. Our Hydro bills have skyrocketed up to $550.00 per month in the cold months. On average an increase per year of 30-40%. We were told by the company that installed the unit, that we could experience a 30-35% decrease in hydro. The house is never warm coolish air is emitted from the vents. Our old 25 year electric force air furnace kept us warmer and cheaper. In order to keep our house warm we need to supplement with a gas fire, adding to heating costs. We have also upgraded all our insulation to maximum code and have had an Energy Efficiency Evaluation completed, and done upgrades, but nothing has put a dint in the HUGE HYDRO BILLS. We have the unit at our cost it serviced annually. We contacted the company that installed it again last December, (They do not want to know); said they would follow-up, it is now mid April and no one from the company has been in touch. When I followed up in January 2012 one of the owners was rude & arrogant, and wanted to charge me for coming out. Again he never called or showed up. When I hear of someone getting a heat pump I tell then to use extreme caution. It is such a significant out lay of money to feel totally ripped off.
Date created: 2011-12-08
Name: K. Stark
Location: St. Augustine, FL
Years owned: 3
Satisfaction Rating:
Very Unsatisfied
Review:
"YORK BUYER BEWARE"
York Affinity has been nothing but problems since being installed in Fall of 2009 for $8,200. a/c in Summer has worked fine and has been efficient with only a few minor problems. This is the third Winter and it now needs it's third coil. Coil has failed every heating season. York Company will not stand behind their product and have stopped communicating with me now that the two year warranty has expired. Very poor customer service. Very poor quality product. I will never purchase any York product again. When someone mentions York, run the other way as fast as you can. I will be purchasing another Brand Name Unit in very near future. This experience with York has been completely frustrating, inconvenient and a waste of a lot of money.
Date created: 2011-11-30
Name: PVR
Location: Santee, CA
Years owned: 1
Satisfaction Rating:
Very Satisfied
Review:
"It's all about the installer"
I just had my first heat pump installed last spring. I was skeptical of them but had to choose an electric option at my new residence. I read reviews and got quotes from five installers. I threw out the upper and lower-end quotes and focused on the ones in the middle. I threw out any that weren't specific about equipment and final product. If you find a good, honest installer that you don't need to skimp on equipment. Air handler pairing is as important as heat pump selection. I ended up with a compressor unit that was one step below flagship, and an air handler that matched it perfectly. If I had one thing to do over, I would have sourced a variable-speed air handler for hot heat pump technology. Other than that, my York Affinity is quiet, cools well in the summer, and heats well in the winter.
Date created: 2011-09-24
Name: Kelly Miller
Location: Richmond, VA
Years owned: 1
Satisfaction Rating:
Very Satisfied
Review:
"York Heat Pump"
We replaced our unit almost a year ago with a new york affinity heat pump. We haven't had one problem! Our neighbor replaced their unit around the same time, a trane from home depot, and the unit stopped working this past summer. I was not familiar with york but our ac company highly recommended it so we went with it. We also got a $1000 rebate.
Date created: 2010-06-23
Name: C. R.
Years owned: 3
Satisfaction Rating:
Very Unsatisfied
Review:
"York is Living HELL."
Bought a York Affinity in March 2007. Problems started two months later in May 2007. Ever since, Ive had service on the unit at the rate of 6 to 8 times a year. 4 lbs freon was added at the rate of $ 50.00 a lb twice a year. (Spending 600.00 a year on Freon and labor alone) Motherboard replaced twice. Now, blue coils replaced (free because of the recall that I just found out about) It would have been nice if York had contacted us about the recall. Compressor quit three days ago. Today, I'm having the compressor replaced. While the compressor is still on warranty...the labor today was $995.00. I paid 5800.00 in 2007 and have spent so much money on fixing it for three years. Very upset! If you are considering a York unit......DON'T Buy one!!!!
Date created: 2010-01-27
Name: Larry Milly
Years owned: 1
Satisfaction Rating:
Very Unsatisfied
Review:
"YORK AFFINITY18 seer heat pump"
I had a York model yzh03611b heat pump installed in Sept. of 2008. The first time it got cold out, it would freeze up and quit working. Two years later and over 20 service calls later and electric bills over 500 dollars, it still freezes up. York is horrible to deal with. No one will answer the phone. When they do, you get the usual corp. run around. What a nightmare!
Date created: 2010-01-10
Name: C. Morrison
Years owned: 4
Satisfaction Rating:
Very Unsatisfied
Review:
"York affinity"
I had a York for 21 years. Worked fine then I decided to upgrade to a new Affinity (major) mistake. I have now had it for 4 years and the technician who installed it can`t get it to work. He has tried and not charged me but it still constantly shuts down and I am now into it for an extra 3000 in electric back up bills. It has been a nightmare. Up three+ times a night trying to reset it to keep the power bill down. I have to take it out in the spring and cut my costs and be able to leave my house with out worrying everything will freeze up.
Date created: 2009-12-31
Name: Alan Potts
Years owned: 4
Satisfaction Rating:
Very Unsatisfied
Review:
"Stunned"
My HVAC contractor recommended The York Affinity line with great enthusiasm. In the 4 years I've owned it, I have rebuilt the exterior unit completely and then some: 2 fan motors, compressor & a circuit board. I talked to York and they acted like they were doing me a favor by honoring their parts warranty. I have paid over $1500.00 in labor on a practically new unit. The first fan motor went out in 6 months! I'm just stunned they stay in business. I guess they pay a lot to advertise because no one will buy a York twice.
York Affinity Model Numbers
The Affinity is available in different models which vary in efficiency and capacity.
| Model Number | HSPF | BTUs per Hour |
| B3HP060A25* | 7.7 | 56500 |
