TRANE XL14i Heat Pump

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Consumer Reviews of the TRANE XL14i

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Date created: 2013-02-08 Name: C. Naff
Location: Johnson City, TN

Satisfaction Rating:

Review:
"Pissed"
I purchased a Trane April 2006 and the compressor already has to be replaced. Even though it is under warranty I still have to pay for the labor which is going to be around $750. When I talked to customer service they told me since I didn't buy extended warranty, labor was not covered. So basically Trane has their $5000 from me, so they aren't worried about it. Also, my aunt has a Trane unit newer than mine and her compressor also had to be replaced. Trane units used to be a good product but they are not now! So I would advise any and everyone do not purchase a Trane heat pump. I almost bought a Carrier but I thought a Trane was better. Boy was I wrong! Never another Trane for me!

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Date created: 2011-12-28 Name: S Dill
Location: Phoenix, AZ
Years owned: 4

Satisfaction Rating:

Review:
"2TWX406B1000AA & 2TEE3F65A1000AA"
Purchased new 14xl14i 5 ton unit with air handler and new themostat 01/30/2007. Compressor failed 09/09/2008. Unit will not produce heat, service techs have come out many times and replaced boards, sensors etc... and then just say that's the way a heat pump works. Why would a unit blow 52 degree air into the house for hours and that be called normal. My old unit that came with the home lasted 10+ years and did just fine for the heat. Today I am waiting for a service tech to call me.

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Date created: 2011-07-31 Name: J. Allen
Location: Chesapeake, VA
Years owned: 7

Satisfaction Rating:

Review:
"Trane XL14i"
I had my old 1986 Trane replaced with an XL14i in July 2004. The air handler and the thermostat were also replaced as a package. In June 2007 the thermostat broke and I had to pay for the replacement. In February 2009 the outside fan motor seized up and I paid labor charges to replace the motor. October 2009 I paid for a new capacitor. On June 9, 2011 the outside fan motor was not sounding right, it was struggling to come up to speed. I again paid for a new capacitor. a few days later on June 13, 2011 the motor seized and the motor, fan blades (in case the original was out of balance), the connector block and capacitor (another new one) were replaced. I only had to pay for the labor. The XL14i is the upstairs unit of a split system and it cannot maintain a 70 degree inside temperature when the outside temperature is above 85 degrees. I have been very dissatisfied with the performance and reliability of this unit especially when compared to the older Trane system I have which is a 1988 unit and has only had one repair made to it and that was for a broken wire for the coil defrost. I will not be considering a Trane replacement in the future unless there are some dramatic changes to the quality of these systems.

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Date created: 2011-07-25 Name: Dennis Donato
Location: Warrington, PA
Years owned: 4

Satisfaction Rating:

Review:
"HEAT PUMPS ARE JUNK"
After 22 years of great performance with my 2 York heat pumps, in 6/07 I decided to upgrade with the purchase of 2 Trane XL14i reliable and efficient heat pumps. Big mistake! Both Trane units continue to provide smelly air, the "dirty socks syndrome" every time the season changes. The 2.5 ton downstairs unit never heated or cooled efficiently. Both the coils in this unit’s compressor and air handler are leaking refrigerant. Only $1800.00 to repair! It’s my fault because I didn’t have a maintenance contract, oh, and the air filter was dirty. Yeah, the parts are covered under warranty – big deal! The upstairs unit is now starting to act up in this hot weather. I’m going to small claims court for the labor costs to repair. If I lose, I scrap the junk and try another manufacturer. When the upstairs unit goes I scrap that junk too.

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Date created: 2011-05-16 Name: S. Michel
Location: Cincinnati, OH
Years owned: 4

Satisfaction Rating:

Review:
"Avoid this lemon (Trane XL14i)"
The Trane XL14i we replaced our previous Trane with has been a real lemon ... The air handler has never delivered a truly balanced heat or cool through the house...large variances despite attempts to adjust ducting valves. In only 4 years the following have broken: yr 2 - defrost board after only 2 years yr 3 - power diode after only 3 years yr 4 - TOTAL CORE BREACH, requiring complete replacement Apparently broke in Feb, with no indication of a problem. Caused 2x normal electric bill. Worse yet, instead of replacing the entire unit they are forcing the Willis installer to only replace the condensor, so while the parts are covered, I get hit with a $1150 labor bill for the multiple hours the job will take.

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Date created: 2010-04-28 Name: R. Glenn
Years owned: 4

Satisfaction Rating:

Review:
"XL14i Heat Pump"
I had my XL14i heat pump installed by a factory trained tech and I still had problems for 3 years before they finally figured out what was wrong with it! Every time the unit started, it would make this horrific noise and on top of it wouldn't barely heat and it was always frosting up even when it was 50 degrees outside! I had them out, I know about 20 times before they finally realized that the expansion valve was bad and leaking R410-A. I know that probably wasted a good 10lbs of 410a because it was always leaking. I am very happy now with how my heat pump performs. The heat actually feels hot like it should. New heat pumps are wonderful. Has anyone had a problem like I just described?

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Date created: 2010-04-23 Name: Bill M.
Years owned: 2

Satisfaction Rating:

Review:
"Bill M"
I retract my comment about the problem with the Trane XL14i. Turned out to be a loose electrical connection. But the comment about what Trane's literature says about the effect of power interruption still stands.

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Date created: 2010-04-14 Name: Bill M.
Years owned: 2

Satisfaction Rating:

Review:
"Trane Crash"
I bought a new Trane XL14i heat pump system in 2007. 2 1/2 years later, the compressor is not working. In reviewing the Trane literature, I found out that Trane said never to cut off the power to the unit, and if the power is cut off for more than 3 hours, then don't turn it on for another 3 hours. Otherwise, damage will occur. So according to Trane's own literature, its equipment will be damaged if the power goes out and comes back on while you are away from home.

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Date created: 2010-01-07 Name: G. Pritchard
Years owned: 5

Satisfaction Rating:

Review:
"trane no good"
I have an XL14i system. It worked great for the first year. Have it checked twice a year. May 2009, it would not go to cool, so I called my Trane dealer and he said the variable speed motor module was bad. Of course, Trane would not warranty it and the part would cost $400. So, I worked extra jobs, saved money and went to Trane in Duluth, Ga and paid $100 less. Had module installed and it was bad! The factory had never programmed it! Thanks Mexican labor! So, I took off work and went and got another one, this was after my service man called a Trane rep and he said it was bad. So, he installed the second one and it worked fine until November 09 and system will not go to heat and doing same thing as before. When will American companies realize cheap labor does not equal satisfied customers. But then, it is all about profit. Isn't that why USA is in the biggest recession? No jobs because companies have moved to China, India, Mexico, etc. to make more money!

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Date created: 2009-12-26 Name: Ebro
Years owned: 2

Satisfaction Rating:

Review:
"Trane XLi"
Our Trane XL14i heat pump is nothing but a money pit. In 2 years since it was installed in our new house, we have called the technician out 6 times to get it fixed. We have the 10 year extended warranty and they refused to pay $2,000 in repair bills for the unit. They did pay 1 bill for $500 and denied the other bills because the Trane installed did not put it in properly when he installed it. I have climbed the ladder up to the top of Trane and all I have gotten is a "not our problem" attitude. They will let anyone distribute and install their equipment and refuse to stand behind their company name. I would recommend a Lennox to anyone considering a Trane. My unit has been serviced by 2 different "qualified" Trane installers and extended warranty dealers and I can still out the $2,000. My lawyer advised that it would cost me more in lost work time and fees from depositions from "experts" than it was worth. Seems like my installer/warranty provider has as many lawyers working for him as technicians. It took me several tries to find a lawyer in town that was not already involved with lawsuits with the Trane installer/dealer/service rep. If Trane is the only choice you have, then get a fan and save lots of money and frustration.

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Date created: 2009-12-01 Name: HVAC tech
Years owned: 1

Satisfaction Rating:

Review:
"Why do people lie, are they salespeople perhaps?"
In response to all of the obsurd comments about trane heatpumps being unreliable and extremely high priced, I have to say that the notes seem to be by people not knowing anything about trane, but merely are trying to badmouth the product. Beware anyone that praises another brand in the same breath. They may or may not be salespeople trying to mislead people towards what they sell. I read one review about a guy who paid about $22000 for an xl16 heat pump and had to replace the main compressor twice. The xl16 heat pump only has one compressor. It is a single 2 stage compressor. The XL19i or XL20i heatpumps have 2 seperate compressors, but the 16 seer units are all single compressor units. If someone is bashing a unit that they have had to repair, shouldn't they know what they have had to repair. My XL14i works great as have all trane heat pumps that I've run across. I am an installer/service tech myself and have never had any major problems with anything trane. If I do though the tech support team is extremely supportive, and respond same day. The flat top on the unit saves me much grief, when freezing rain is causing fan blades on other heatpumps to freeze when they shut- off. Simple design, but a huge benefit.

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Date created: 2009-10-13 Name: E. Henley
Years owned: 2

Satisfaction Rating:

Review:
"Trane Heat Pump Problematic"
First winter with my new Trane system (Furnace and XL14i heat pump) the heat pump compressor failed after 1 month. Second winter unit worked fine with a set point of 20 degrees F. Two weeks into my third cold weather season and the heat pump is not working properly. Service technician will checkout the unit this week. I purchased the service agreement so have had the unit serviced both spring and fall. I rated the system Somewhat Unsatisfied because my air conditioner and furnace have worked as advertised and saved me money. If only the heat pump/compressor was more reliable.

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Date created: 2009-05-27 Name: Candy Naff
Years owned: 3

Satisfaction Rating:

Review:
"Ms."
I had a XL14i trane unit installed April 2006. It has not really been the greatest but I have dealt with it. At the present I am sitting in a hot house due to not cooling. It is impossible to get someone to come look at in in a timely manner due to their schedule. And of all things, there isn't even a phone number to contact anyone at the Trane Company. I debated on buying a Carrier or a Trane three years ago and supposedly Trane was a good unit. Boy I was fooled. Model #2twx4024b1000aa. Thanks for nothing.

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Date created: 2009-05-17 Name: D. Hunt
Years owned: 9

Satisfaction Rating:

Review:
"Very Satisfied"
My Trane XL14i with a 4tee3f31 has been flawless and made our lives much better. Mt previous Goodman was a piece of junk( 4 repairs in 1st year,coil,compressor,contactor,capacitor) I work in construction and thought since I seen alot of goodman s they would be ok. Wrong, you see them alot because their cheap! And installed by less than competent technicians in my opinion,they were very ignorant of their own system. Get a quality Trane heat pump and use a Quality company, not pick up truck Joe!

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Date created: 2009-04-24 Name: TRANE
Years owned: 5

Satisfaction Rating:

Review:
Purchased two units 1.5ton 3 ton the 3.5 failed to heat after first installed . Inside coil and compressor failed 4 years Inside coil 1.5 failed at 3 years. Did cover under warranty to many parts. Had two older xe900 units went 16 years no repairs. Poor quality materials.Contacted Trane about this blew us off.Blow them off don't buy.

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Date created: 2009-01-14 Name: F. Smith
Location: Upstate SC
Years owned: 2

Satisfaction Rating:

Review:
"Heat Worries"
Replaced a worn out Rheem heat pump with the XL14i Trane 1 1/2 years ago thinking I was getting the very best. Summers are great, with no problems. Heating season however is another story. Sometimes the system works with warm cold air, but at other times it only blows cold air. It just continues to blow cold air without stopping even with the outside temperature above 35 degrees. Very upsetting! Service techs have been out twice, once first heating season and once this heating season. They do not find anything wrong. I will never ever buy a "heat" pump again or purchase any home with a heat pump. What an oxymoron!

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Date created: 2008-12-31 Name: R. Brown
Location: Baltimore, MD
Years owned: 4

Satisfaction Rating:

Review:
"private homeowner"
I have a Trane XL14i, model #4twx4030b1000aa, and since I had it all it does in the winter is freeze up, thereby causing a higher increase in my utility bill and fails to adequately heat my house unless I raise the temp. to approx. 82deg. I have lost track of the amount of times the "service tech's" have checked the unit. it has been "tweaked" so many times it is laughable. I have almost a hundred pictures of this unit freezing up. I know the difference between "frost" and "ice". this unit ices up so much it protrudes through the "vanes" of the cabinet. The "boards" have been changed, the outside sensors have been moved all around the unit in hopes that it may go into "defrost", but that doesn't seem to work. I was told that the unit is to close to my roof line and rain coming off the roof is the cause for the ice buildup, but they can't explain why it ices up when it isn't raining. one of the "tech's" told me to move it about twenty feet from my house so the rain from the roof would not run on it. "WOW" what a great ideal. the worst investment I ever made for "a state of the art high efficiency unit". a real "junk box".

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Date created: 2008-07-22 Name: Skeptic turned heat pump lover.
Location: Pittsburgh, PA
Years owned: 2

Satisfaction Rating:

Review:
"Amazing Machine, Save's me over $300 a month!!!"
I have a 1400 sq foot brick ranch, single pane windows. 2 years ago I replaced my old 4 year old gas furnace and a/C. My old gas bill's were $330 on a budget, everything else was electric! I was scared sick to receive my first electric bill because the new outdoor unit was about 4 times as big as the old unit. Now 2 years later my budget electric bill went down, and I have no gas bill!!! The only thing I can assume is that the old ac was a electric hog, and the new one is high efficient, yes the heat pump uses electric, but I only noticed a big drop in the summer bill and a moderate increase in the winter bill. I never had any problems yet(Knock on wood). I will say the pump is slow to warm the air temp, and it rarely shuts off. The contractor told me to never touch the thermostat in the winter because it would force the pump to run long and freeze up, that’s when the back up resistance would come on, so I listened. Over all I am extremely happy with my xl14i Trane heat pump.

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Date created: 2008-06-15 Name: Gary Walchshauser
Location: Knoxville, TN
Years owned: 5

Satisfaction Rating:

Review:
"Would not consider anything else!"
This unit replaced a "Coleman" (made by another company/name used under license) that came with my new home. It was constant trouble from day one. The Trane xl 14I has been totally problem free. The electric bills are low! The variable speed indoor unit provides extreme continuous comfort. Don't buy anything else.