Consumer Reviews of TRANE heat pumps

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Date created: 2012-09-27 Name: Lee Vance
Location: Logan, West Virginia

Satisfaction Rating:
Review:
"Don't buy from guyan heating and cooling, Logan, wv don't want to honor warranty"
My trane heat pump is 2 years old, the fan motor has burned up and cannot get them to stand by their warranty. Initially when they thought it was gonna be a profit for them they were really excited about replacing it, once they realized it was warranty work they are putting me off not answering the phone or returning calls because they say trane corp. can't find a fan to ship. I highly recommend go with another brand and do not let guyan heating and cooling do the work. If your from southern West Virginia go with a different company. Guyan Heating and Cooling is a very unprofessional company and very unreliable.

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Date created: 2011-11-27 Location: Hope Mills, NC

Satisfaction Rating:
Review:
"Review of Trane Heat Pump"
The heat pump I owned has been in use for about seven years. I've had no trouble with it, thought its previous owners did have to call in for an occasional repair or two. Yes, I would buy the same model again, and recommend it to a friend.

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Date created: 2011-08-20 Name: D. Peterson
Location: Tucson, AZ
Years owned: 15

Satisfaction Rating:
Review:
"Loved it for 15 years"
Have had my 16 Seer, 2 compressor unit for 15 years and loved every day until the blower motor went out last week. I was quoted ~$1,800.00 for a replacement. Tried to find a matching motor online and sure enough, the motor itself was $1k. I talked to my ac Buddy and he would install it for me, so I ordered it. When we got the new motor in still not working. The motor has a controller on it (additional cost of like $500) which must be the problem. I hope, If I order that and it does not solve the problem I would be on to other boards which are also not cheap. I did have the Trane Technician check all the Capacitors to ensure they were in spec. For the money, not sure if I should replace the unit. From what I am reading on all makes, they are all not so great. Wish I could find good reviews on any. This is just a motor and I think I need to just replace the motor, a new unit may be worse. I do realize this Trane has performed great for 15 years and should give it the part it needs.

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Date created: 2011-07-11 Name: G. Purinton
Location: Western Pennsylvania
Years owned: 1

Satisfaction Rating:
Review:
"XR-15"
We replaced our old air conditioner with a Trane XR15 heat pump one month ago. The unit has been running since then with no problems. However, the bedrooms on the second floor have been warming up in the afternoons (80 - 90 degree days) even with the blinds down and the variable speed furnace fan running constantly. I did a lot of research before purchasing our new heat pump and furnace before choosing Trane based on their reliability, availability of parts, and leading edge technology, knowing that Trane is generally more expensive. However, if you are counting on using the federal tax credits (up to $500) and/or a local electric utility rebate, be warned that the SEER ratings that Trane publishes for their equipment are misleading. Trane states on their website, "Not only does the XR15 meets[sic] and exceeds[sic] Energy Star requirements, but it also meets the federal energy-efficiency tax credits." On the same page they say, "The XR15's SEER rating of up to 16.50 and HSPF of up to 9.0 make it an energy-efficient choice for home comfort." My utility company rebate requires an AHRI performance certificate, and the federal tax credit instructions tell you to keep a performance certificate on file. I tried to obtain a performace certificate, but neither the contractor nor Trane would give me one. That is because the XR15 I purchased is not rated and would not meet the criteria, despite the claims on the website. A Trane representative pointed out to me that further down on the webpage is a statement, "This product meets the Energy Star requirements when appropriate indoor unit and coils are used. Ask your contractor for details." I searched the AHRI directory, and could find no combination of the 5-ton XR15 with any coil that had a SEER higher than 14.25. The Trane representative said that the contractor should have told me that my system would not be qualified for the rebate. (I did tell the contractor that I expected to use both the rebate and tax credit.) Energy Star specifies a minimum SEER of 14.5, and the federal tax credits specify a minimum SEER of 15.0. The website led me to believe that my system would qualify.

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Date created: 2011-03-06 Name: D. Graybill
Location: Lititz, PA

Satisfaction Rating:
Review:
"Saving Some"
Replaced 20 year old Trane with a new unit two year ago. The new unit was not the most efficient model Trane had on the market but it was efficient enough to qualify for the federal tax credits and Pennsylvania rebates. We are saving some money, maybe $30 a month. Maybe I should have had back-up propane heat instead of electric.

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Date created: 2010-11-26 Name: Jeff R.
Location: Central Virginia

Satisfaction Rating:
Review:
"I expected better"
Installed a new 14i with variable speed air handler. Have had 2 different valve failures in 3 years. Both were covered under extended warranty. Temperature regulation in house is superb, rarely changing more than 1 or 2 degrees from setting. Whenever this unit is ready to come out I may buy Trane again or go back to Lennox.

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Date created: 2010-10-08 Name: Mike
Location: Atlanta, GA

Satisfaction Rating:
Review:
"STRAIGHT UP TRUTH"
This is the deal. I sell HVAC systems for a living. I purchased a Trane unit for my home, but currently sell Carrier, Kenmore and Payne. Bottom Line: There are way too many variables to point the blame at any manufacturer. From design to install, the margin for error is high. To do it right, means you have a good company and a good warranty. PERIOD. No jack leg installers... and no cheap quotes without warranty. You have to protect yourself. You can spend $5000 on a new system and risk it or you can spend $7000 and know you will not have to pay any out of pocket expenses or replace units for 20-30 years. Do the math. People that get screwed or end up with crappy installation or products put themselves in that position. If you buy the cheapest product from bob's hvac. Then risk is high. If you buy a quality product, from a reputable, established company then risk is low. It's more about risk management than best price. Just a thought.

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Date created: 2010-02-04 Name: J. Barens
Location: GA
Years owned: 1

Satisfaction Rating:
Review:
"Trane 16I comfort link"
Very quiet, smooth running system. Have 3 ton on main and 2 ton upstairs. Heating 2700 sq. ft. with just the 3 ton main floor unit. Cold December in Ga this year. Bill was $200.00 in a well-insulated house. Not bad but had hoped for better savings. I hope the cooling turns out to be better than the heating. Very hot summers here in Ga.

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Date created: 2010-02-01 Name: T. Thompson
Years owned: 1

Satisfaction Rating:
Review:
"Owner"
Replaced 20 y/o Amana heat pumps with Trane 20I 4 ton and a 3.5 ton and matching air handlers with clean effects. 3.5 ton unit works great and controls the sleeping area. The 4 ton unit has had many service calls where boards were replaced. Also had to have the refrigerant balance couple of times. Latley with the colder temps the unit has not been heating efficiently. In the morning, the unit runs for 2-4 hours at high speed with little to no change in the indoor temp. Dealer says they can find nothing wrong and say it is b/c it is cold out. They make adjustments and reprogram the tstat. Only way to get unit not to run at high speed was to drop tstat from 68 to 66. This worked fine for 3 weeks but now it is running at high speed and for hours at a time in the morning. The outside temp is 42. This morning it ran for 4 hours and ended up heating the l/r to 68 before shutting off for 5 min then on again for 20 more min. Both units were installed 5 months ago. Verdict is out on whether this unit is really saving any money as was told it would cut my heating and cooling bill in half. Seems hard to believe when it runs for hours at a time.

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Date created: 2010-01-13 Name: Andy
Location: Tampa, FL
Years owned: 1

Satisfaction Rating:
Review:
"XR14 1.5 ton, Works so far"
This is the smaller unit on a 3000 sq. ft. home. The cooling is good, really like the variable speed air handler for keeping humidity down, big concern in Tampa, Fl. The condenser is very quiet and seems to be of high quality. Now for the heating; not so good, in fact if it gets below 50 degrees outside, heating is all but gone. Have to use heat strips. Luckily that's not a big deal here, but compared to other heat pumps I've had, this one is really weak. Had an Amana that heated like an oil furnace even below 30 degrees. Time will tell if this Trane ends up being as much trouble as others have had.

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