Consumer Reviews of TRANE heat pumps
Read more about TRANE heat pumps
Reviews by Series
Date created: 2013-10-07
Location: Dallas, TX
"Air Handler Leaks Air: Company Calls It "Designed To""
This is a review of Trane air handlers in general because it applies to all models. The molded body of the air handler with the walls filled with insulating goo is a good idea. The only problem is that, there are large leaks of air from the front panel of the air handler and other areas. The air leak around the drainage pipe. There is leak where the front panel is screwed on because the gaskets are designed poorly. There is leak where the electric conduit goes into the unit. The installer said he cannot seal it any better and pointed to a sticker on the unit which says, "unit is designed to leak some air". A cop out excuse by the manufacturer for a bad design. Why would a company leave any leak whatsoever from the panel if it can be easily fixed. Of course, they would have to change the mold of their product which is not easy to do. Since this design is common to all of their air handler models, I assume they all have this problem. So far (had the unit installed only a month ago), this is the only gripe I have. Waste of energy and money!
Date created: 2013-09-26
Name: R. Kevin Whisman
Location: Annapolis Md
"How to Stop a Trane - Buy One!"
What's so disappointing about the problems with this unit is how I was treated by both Trane Inc. and the installer. The unit went down within a few days of the warranty running out. It did take me a fews days to figure out that there something wasn't right with the heat pump. I ended up calling Trane the day after the warranty ran out. They literally wouldn't discuss it to me. When the installer came to the house they wanted thousands of dollars to fix it. How could this be, I'd had it for just 5 years. I asked them to leave. Called another company who got it up and working with the caveat that this Trane heat pump will soon die and really it can't be repaired. It should be replaced after 5 years of use. Don't buy a Trane.
Date created: 2013-08-21
Name: S. Holmes
Had the best contractor and tech install it. Parts and service lousy and unavailable from the company. Trane is no longer recommended. They will tell you they use less reliable parts on their lower price models at Trane.
Date created: 2013-07-09
"Wish I Had Read These Reviews 6 Years Ago"
I would never buy another Trane heat pump. Purchased mine in 2006. Dealer told me it was a real good unit, bullcrap. It went out during over 100 degree weather. Had a hard time getting someone as everyone was busy. The heat pump was leaking freon(whatever that means). First person who looked at it said it was the compressor, second said no it's leaking. Warranty was 5 years parts and service, compressor 10 years and then there was a heat warranty for 20 years which I was told did not apply at all to heat pumps. Bad unit, bad company installing it.
Date created: 2013-07-09
Location: Bowie, Maryland
"New Unit No Parts Crap Company"
My unit is 3 years old and broke down. Tried to have it fixed because it is 100 degrees. Was told the blower which is a small part is on back order and they don't know when it will be in. That lets me know that the product is crap because there must be a lot of broken I19 units that are breaking down. The unit I had before was 20 years no problem, should have stayed with it. Don't buy Trane.
Date created: 2013-07-02
Name: Drew Pilamore
Location: Edmonton, AB
"Pile of Garbage"
Live in a condo built in 2005. Out of 145 units in the building, over 100 of these heat pumps have been replaced already. Do not buy!!!
Date created: 2013-07-01
Name: Tony M Tomal
Location: Tacoma, Wa
Our Trane 13c heat pump new in 2003, had trouble 13 times since then. It always breaks down at 25 degrees or 90 above. Sorry I bought this piece of SH%$#@t. Junk.
Date created: 2013-06-07
Name: D. Peterson
Location: Tucson, AZ
"Love My Trane... 17yo in Hot Tucson AZ"
Had my Trane dual compressor installed in '96. Has worked great and always did what it was purchased for. Keep the home comfortable. It was hit by lightning a few years ago and ever since, the compressor turns on when called to, runs a few seconds. Turns off, then turns back on to fully complete the cycle. Again, even with this issue, it always keeps my home very comfortable. Very pleased with the purchase and longevity of this heat pump in Arizona. It runs a lot as I like to be comfortable. As for the issue, 3 companies have checked and unsure of prob.
Date created: 2013-05-31
Name: NORMA ROE
Location: Preston Maryland
"Very Unsatisfied Customer"
We replaced our old heat pump that we had for 25 years with no problem with this new one. Bought 9/1/09 and I have had to have the service man come out 5 times mostly the same problem to replace the AHV board. A week later, I get air after having 90-degree weather. Would not buy this again.
Date created: 2013-05-23
Name: G H.
My house is 14 years old and when it was new, I had two trane units installed. I can rely on my Trane heat pumps, yes both of them, to fail twice a year. I will never buy Trane again.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.