Consumer Reviews of TRANE heat pumps

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Date created: 2013-06-14 Name: R. Buckner
Location: Mayflower, AR

Satisfaction Rating:
Review:
"Trane XB13 Heat Pump w/ Variable Air Handler and 802 Thermostat"
Bought unit 4/23/10, the unit is worthless. Called and called Techs who kept putting freon in it. Told me that was normal, till it went out of warranty. I have bought heaters to warm the house in the winter and now I am going to buy window units to cool with. The Trane is of no use.

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Date created: 2013-05-31 Name: NORMA ROE
Location: Preston Maryland

Satisfaction Rating:
Review:
"Very Unsatisfied Customer"
We replaced our old heat pump that we had for 25 years with no problem with this new one. Bought 9/1/09 and I have had to have the service man come out 5 times mostly the same problem to replace the AHV board. A week later, I get air after having 90-degree weather. Would not buy this again.

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Date created: 2013-05-23 Name: G H.
Location: Maryland

Satisfaction Rating:
Review:
"Garbage"
My house is 14 years old and when it was new, I had two trane units installed. I can rely on my Trane heat pumps, yes both of them, to fail twice a year. I will never buy Trane again.

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Date created: 2013-05-22 Name: P.Zgeb
Location: Montreal, QC

Satisfaction Rating:
Review:
"4 Compressors in 7 Years"
Purchased the new unit in 2005. In spring of 2008 had to replace the compressor. In spring of 2011 compressor burned out again and we contacted Trane's distributor and were told this was not unusual. Tried to contact Trane USA but they ignored our calls and emails. Spring 2013 and the compressor has once again burned out. Dealer is trying to tell us it is because we do not change our air filter often enough (we're away for 3 1/2 months in winter, but otherwise we change the filter every 2 months - and the filters are not clogged at all or even very dirty). Although compressor is under warranty, the labour is not, which runs about $1000 every time we have to change it.

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Date created: 2013-05-14 Name: Glen Frost
Location: phoenix az

Satisfaction Rating:
Review:
"I have had Many Problems Since Installing"
I have had many problems since installing a Trane heat pump. Paid for a 10 year warranty and had problems at least 4 times. Now after 10 years and 2 months, the compressor needs to be replaced. You can't stop a Trane wreck!

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Date created: 2013-03-11 Name: Vonnie
Location: Dallas, TX

Satisfaction Rating:
Review:
"Loud noises inefficient heating."
Purchased this unit 2 yrs ago and have had problems with it on & off. ac failing, leaks,heat not working etc. etc. The latest being that the heat pump makes excessively loud noises when it is in heat mode (not auto). When outside temps reach 40 degrees it makes a grinding noise like brakes on a wood floor and then cycles into this very loud banging noise, like a baseball bat being slammed against a wall. This happens as it is shutting down. We've had numerous service techs out to look at problem and they say its normal...I'd like them to tell that to my neighbors who are really aggravated about this. It does not happen every cycle, but often enough to disrupt our sleep, as the unit is right outside our Master bedroom and directly across to the neighbor's children's bedrooms. The unit produces heat, but not adequate to keep the house warm and we frequently have a blast of cold air before the auxiliary kicks in. Supposedly this is caused by the coil defrosting..which is not energy efficient ops in my book. Trane customer service does not exist, the reason they do not post numbers on their website...obviously too many problems and complaints that they do not want to deal with. it's a trane wreck!!! Carrier is the Top brand recommended by the hvac Assoc and judging by the way our current system is operating we'll probably be replacing it sooner than we expected to!!!

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Date created: 2013-02-12 Name: C. Naff
Location: Johnson City, TN

Satisfaction Rating:
Review:
"Pissed Off More"
Not only is Trane product crap but customer service or is too. They promised the dealer that the new compressor would be here by Tuesday, but now they have called and said it will be Thursday. I don't see how you people sleep at night. I guess the same way all the powerful and rich people do. All I can say is there is a place for people like you and it ain't here on earth.

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Date created: 2013-02-08 Name: C. Naff
Location: Johnson City, TN

Satisfaction Rating:
Review:
"Pissed"
I purchased a Trane April 2006 and the compressor already has to be replaced. Even though it is under warranty I still have to pay for the labor which is going to be around $750. When I talked to customer service they told me since I didn't buy extended warranty, labor was not covered. So basically Trane has their $5000 from me, so they aren't worried about it. Also, my aunt has a Trane unit newer than mine and her compressor also had to be replaced. Trane units used to be a good product but they are not now! So I would advise any and everyone do not purchase a Trane heat pump. I almost bought a Carrier but I thought a Trane was better. Boy was I wrong! Never another Trane for me!

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Date created: 2013-02-07 Name: A. Pirrone
Location: Poquoson, VA

Satisfaction Rating:
Review:
"Horrible system"
I purchased a 13 seer Trane system 10 years ago and had it installed in a new custom built home. I have replaced every part on this system since. The compressor just died and fortunately I had purchased a Home warranty program to pay for the compressor. I would only endorse this product to a Marina as I am sure the heat pump would make a great boat anchor. By the way, if you want to "stop a Trane" come to my house and turn on the thermostat.

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Date created: 2013-01-20 Name: G Jones
Location: Eastman, GA

Satisfaction Rating:
Review:
"4WCY4048B1"
When the temperature drops to freezing, this unit puts out the worst scent. I had the repairman here to check it out and he said it's called "dirty sock syndrome." Because they can't find the cause. It never smelt like this with our old unit. We paid a lot of money for this heat pump and I will never recommend a Trane to anyone. This scent will even wake me up at night; it's that strong!

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