Consumer Reviews of TRANE heat pumps

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Date created: 2010-12-07 Name: m winger
Location: virginia

Satisfaction Rating:
Review:
"poor quality"
bought a trane xl400 with inside air handler. 3 weeks after the warrenty expired the variable speed motor on the outside burned up. Cost over $450 to replace. now motor burns up every 2 years or so. had numerious problems with vibration induced noises. apparently the pipes inside the heat pump are not insulated and rub all over the fram and make lots of noise. I pais premium price for trane components and got garbage. Will never buy another trane again.

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Date created: 2010-12-06 Name: g.perko
Location: sun city west,az

Satisfaction Rating:
Review:
"american standard product"
heat pump purchased from trane american standard co.a big piece of junk that falls apart constantly. numerious calls made to trane , never a return call. this pump is under parts warranty only cost in thepast month for labor$1218.

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Date created: 2010-12-03 Name: Ian Stuart
Location: Frederick MD

Satisfaction Rating:
Review:
"Treat 5 star reviews with caution"
On reading the reviews of Trane on this site I notice one rather peculiar characteristic. A disproportionate number of 5 star reviews are from people who report that their twenty year units have worked perfectly. From the point of view of deciding which brand to buy these reviews are worthless since newer units bear no resemblance to the older less efficient but much more durable units. If you subtract these reviews the ratings for Trane are almost entirely 1 star, except for some ratings by dealers.

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Date created: 2010-12-01 Name: philip sanfiorenzo
Location: Ft Worth,Texas

Satisfaction Rating:
Review:
"Trane ac/ heatpump"
bought this unitnew with the house in 2003, 7 years and 3 compressors, 1 reverse valve and a heater board. this is and xr12 not a good unit at all

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Date created: 2010-11-20 Name: Mike Ross
Location: Foley, Al

Satisfaction Rating:
Review:
"Got Rid of the Trane!"
My sister contacted me and asked for my help with her 5 yr. old Trane heat pump. To date, she has spent $759.00 on repairs over the past three years: mostly freon charges and controls. I contacted her HVAC maintenance contractor and he recommended entirely replacing the unit--only after 5 years. So we did. We installed Bryant's 15 Seer heatpump, and you can't even hear it running. It has a 10 year manufacturer's labor and material warranty. I've had other bad experiences with Trane, and I hope never to have another Trane installed in any house that I own or visit!

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Date created: 2010-11-17 Name: L. Staylor
Location: Portsmouth, VA

Satisfaction Rating:
Review:
"Unsatisfactory Performance"
We had a Trane heat pump installed in late 2009 and have been very dissatisfied. It smells like old socks when the defrost cycle runs and that makes the entire house smell. Now, in November, the unit is only 14 months old, and the blower fan motor has died and we are completely without heat. My installer tells me that there are no blower fans in the area and they have to get one from the 'home office' in Memphis, Tenn. That is a 3-5 day shipping delay. Guess Trane never heard of overnight shipping. Would NEVER purchase another Trane. This is my second Trane in 11 years and both were disappointing

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Date created: 2010-11-13 Name: Kathleen Wheeler
Location: Medway Ohio

Satisfaction Rating:
Review:
"Trane Heatpump Serious Problems"
I purchased a trane heat pump August 2009 and we have had many problems with it. We kept our propane furnance and added a heat pump however for 3 weeks in Oct 2010 we had no heat. We are seniors and the outside temp was above 40 degrees however no heat. Imagine that. I say it is in the thermostat I think they should change it because when the young men installed it they had problems. Why would a reputable installer like Deer in Fairborn Ohio have a problem getting one. As of now we are now your best or pleased customers. Please reply and give us some answers WE NEED HELP

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Date created: 2010-10-19 Name: j.wise
Location: bernville, pa

Satisfaction Rating:
Review:
"installer must be key"
Bought Trane heatpump in Nov. 2003. Originally bought 4 ton but salesman didnt measure ceiling height. So we have a 4ton exterior and 3 ton interior? Numerous problems. Asked to buy Extended warranty, paid $8900, for what. After 1st year and multiple visits from TECH, we were told we didnt have extended warranty?(although its on the purchase agreement) 1st pressures were wrong causing panel to burn which now we are told is what caused the compressor to over heat,unravel and leak. refrigerant leak 3X's due to shrader valves that were stripped upon initial installation. Now contaminants in system, could cause future additional refrigerant leaks. Is it worth $3000+ for new compressor or just buy entire new unit for $5000+ with tax credit and specials? Wont be a TRANE Local Installers are unqualified to admit mistakes which caused initial problems! TRANE Corp, has not been of any help regarding Certified Trained Installer's faults.

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Date created: 2010-10-13 Name: B. Tucker
Location: Charlotte, NC

Satisfaction Rating:
Review:
"It's hard to stop a Trane...from draining your wallet"
Bought a Trane XE1000 heat pump in late 1997 for $5600. After 5 years, reversing valve failed requiring replacement of outside unit for $1500. After another 7 years, compressor in the new unit failed and the quote is for another $1500 to replace the outside unit again. In my experience, Trane is nothing but a high-priced brand name that does not measure up to what it used to be. I will not be replacing this unit again.

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Date created: 2010-09-28 Name: cameron pierce
Location: guyton, ga

Satisfaction Rating:
Review:
"Trane 3 ton heat pump"
We had our trane unit for 9 years. I always thought that trane was a good brand. The compressor went out and because of the new engery efficient laws I have to replace the whole unit. Nothing runs like a trane until it derails.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.