Consumer Reviews of TRANE heat pumps

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Date created: 2011-06-08 Name: Jim Heil
Location: salem in
Years owned: 3

Satisfaction Rating:
Review:
"repairs needed after 2 years"
after less than 3 yrs service the trane heat pump copper lines rubbed together due to vibration and leaked all the refrig out. the design is flawed and according to repairman, has happened to other units. the lines are held together with small plastic zip ties. you cant see the rubbing until it fails.

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Date created: 2011-06-04 Name: rosalind marie
Location: alabama

Satisfaction Rating:
Review:
"trane 2 ton losers"
I have two of these units, plenty of trouble in the seven years I have owned them, (new home installed by builder). Now at 7 years, they both crap out. inner coil leak on one, have not had service call on other yet. I will cannibalize one of these losers, stick the junk leftover in my garage for parts and buy one other brand.

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Date created: 2011-05-27 Location: Gulf Shores, Alabama

Satisfaction Rating:
Review:
"Trane Heat Pumps are Awesome !"
We purchased a beach house almost 3 years ago and one of the first upgrades we made was to install two new Trane Heat pumps. Not only does the Trane XR15 heat pump meet and exceed the Energy Star requirements, but it also meets the federal energy-efficiency requirements for additional tax credits. I love the warranty and consistent temperatures that the Trane Heat Pumps provide. Our older heat pump would freeze up in the winter time and blow cold air, we have not had this problem once with our new Trane Heat Pumps. We do have it serviced annually just to insure it is running properly and have not had to make a single repair to either unit since we purchased them in September of 2008. I would highly recommend Trane heat pumps to friends and family in a heartbeat!

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Date created: 2011-05-27 Location: Panama City Beach, FL

Satisfaction Rating:
Review:
"Wonderful Product"
I own a Trane XB14 heat pump. I have own it for about three years now. I completely love it! It does and excellent job at heating my entire house even in the coldest weather. I have actually seen my utility bill go down from the usual high bills that I use to get in the middle of winter. Of course a lower utility bill makes everyone happy. I have not had a single problem with my Trane XB14 heat pump since the day I bought it. I do have a reputable company come out every year and check it out to be sure everything is working properly, but they have never found anything wrong with it. I highly recommend purchasing the XB14 heat pump. I have even recommended it to my family and friends that they should change to the XB14 heat pump even though there is nothing currently wrong with theirs.

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Date created: 2011-05-25 Location: Iowa City, IA

Satisfaction Rating:
Review:
"Very satisfied with our heat pump. We have had it for two years now."
We've owned our heat pump for two years now. It has been a very efficient investment for us. I like that it is a one-stop shop in that it provides the heating AND cooling. The only thing I can say that I sort of disliked was the price of the unit. It is rather costly up front, but it is worth it over time with the electricity bill. Our old unit was not very efficient at all and cost us big time in electrical bills. We have not had to have our unit repaired yet. We do get maintenance performed on it regularly in hopes that it can stay in good shape and last us a long time. I would buy this same brand again and recommend this to a friend. My friend actually purchased this exact same heat pump shortly after we did. She was impressed with its performance and efficiency too.

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Date created: 2011-05-24 Name: Susan Hinson
Location: South Carolina
Years owned: 5

Satisfaction Rating:
Review:
"Don't buy a Trane"
5 years ago we needed to replace our heat pump. We went with a Trane because we had believed it to be the best. We have to have it fixed every year since we had it installed. The second year we had it, the computer went out the hottest week of the year.Even though the warranty covered the $1000 bill, we had to suffer without air for 2 weeks. I live in South Carolina where the summers are very hot. I regret ever buying a Trane. I would never recommend it to my friends. Their slogan needs to be changed from "Its hard to stop a Trane" to "Its hard to stop a Trane from breaking"

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Date created: 2011-05-23 Name: Eric
Location: PA
Years owned: 4

Satisfaction Rating:
Review:
"Hard to START a Trane"
My unit is 4 yrs old now and i am really thinking about changing it out to something better. 2 compressors and a fan motor..What next

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Date created: 2011-05-21 Location: Hinesville GA

Satisfaction Rating:
Review:
"The machine is absolutely wonderfull"
I have owned my Heat pump for about Six months now and its absolutely the best I have ever seen. It has alot of selections and very easy too use. It also dosent use alot of enegry. I have never had too replace any parts on the machine and I can honestly say I have Not one complaint about the product once so ever.

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Date created: 2011-05-16 Name: S. Michel
Location: Cincinnati, OH
Years owned: 4

Satisfaction Rating:
Review:
"Avoid this lemon (Trane XL14i)"
The Trane XL14i we replaced our previous Trane with has been a real lemon ... The air handler has never delivered a truly balanced heat or cool through the house...large variances despite attempts to adjust ducting valves. In only 4 years the following have broken: yr 2 - defrost board after only 2 years yr 3 - power diode after only 3 years yr 4 - TOTAL CORE BREACH, requiring complete replacement Apparently broke in Feb, with no indication of a problem. Caused 2x normal electric bill. Worse yet, instead of replacing the entire unit they are forcing the Willis installer to only replace the condensor, so while the parts are covered, I get hit with a $1150 labor bill for the multiple hours the job will take.

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Date created: 2011-05-14 Name: Bill D. Bailey
Location: Hot Springs Village, AR.
Years owned: 3

Satisfaction Rating:
Review:
"Trane Problems"
I had a Trane 16i 5 ton heat pump installed in my home in AR. and so far have had to replace the plantom (sp)because of a gas leak and now have to replace the compressor. This unit is only about 3 years old. Have been told to replace the compressor is going to cost me $500.00 for labor. Have also been told the gas leak caused the bad compressor. I'm not sure if I would ever buy Trane again.

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