Consumer Reviews of TRANE heat pumps

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Date created: 2011-02-04 Name: TERRY FLEMING
Location: TUCSON, AZ. 85710

Satisfaction Rating:
Review:
"MR. FLEMING"
REPLACED MY 14+ YEAR OLD RHEEM WHICH HAD A REVERSING VAVLE GO BAD, NEVER BEEN SERVICED I PAID 2,500 CASH IN 1994 REPLACED IT WITH A XL 16 2 STAGE HEATPUMP SPENT $8016 HAD TO CALL OUT REPAIR GUYS IN DEC. 2009 UNIT WAS STUCK ON DEFROST, THEY HAD TO ORDER PARTS FOR DEFROST CONTROL BOARD ALONG WITH ALL THE SENSORS, I THINK IT TOOK LIKE 2 WEEKS FOR PARTS, NOT IN STOCK AFTER THEY REPLACE PARTS STILL HASN'T WORK LIKE IT DID WHENIT WAS NEW, AFTER 3 MONTHS OF CALLING THEM OUT, I FINALLY GAVE UP ON GETTING IT FIXED BECAUSE EACH TIME WE CALLED THEY SAID NOTHING WRONG WITH IT, WELL NOW ITS 16 MONTHS OLD AND DOING IT ALL OVER AGAIN AS IT DID LAST WINTER MY SUDGESTION IS, DON'T BUY ONE WITH A DEFROST CYCLE IF YOU LIVE IN TUCSON BECAUSE IT WILL CONSTANTLY START UP ON DEFROST ANYTIME OUTSIDE IS 50 DEGREE OR COLDER WHICH IN TURN MEANS IT BLOWS IN COLD AIR AT START UP THEN YOU HAVE TO REHEAT ALL THE COLD AIR IT JUST PUT IN ALONG WITH STINKY AIR AND I ALSO USED A COMFORT SPECIALIST DEALER I ALSO HAVE THE 10 YEAR PARTS & LABOR WARRENTLY THANKFULLY

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Date created: 2011-02-02 Name: J Brenner
Location: Tallahassee, FL

Satisfaction Rating:
Review:
"Three SETS of coils in 11 years!!!!"
I have owned my home for 11 years and we just put in the third set of coils for over 1800.00 dollars - according to our service provider the coils themselves are not the problem it is the frame that corrodes and then punctures the coils. VERY bad design and they charge you like crazy for a new one

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Date created: 2011-01-26 Name: R. Allen
Location: Piedmont, NC

Satisfaction Rating:
Review:
"No good for cold weather"
I bought this unit in 2009, replaced a gas central heating system. I am very disappointed, this thing eats electricity and my power bill run between $300-$400/month in the winter. I keep the thermostat set at 68F, so I'm not trying to keep the house warm as a toaster. I live in central NC where winters are mild and short, so these high power bills came as quite a shock. I frequently run my gas logs or small electric heaters to heat the room I'm in at the time. Oddly, my cooling bills are quite good, considering the long hot summers we have here.

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Date created: 2011-01-18 Name: H. SCHROETER
Location: BIRMINGHAM,AL

Satisfaction Rating:
Review:
"H.SCHROETER"
BOUGHT UNIT IN 2002. HAVE REPLACED: -2 CAPACITORS -1 TRANSFORMER -1 BLOWER FAN MOTOR -1 OUTSIDE FAN MOTOR -1 OUTSIDE FAN BLADE IF YOU BUY A TRANE, MAKE SURE HAVE A PROTECTION PLAN!!!!!

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Date created: 2011-01-17 Name: E. Duke
Location: Myrtle Beach, SC

Satisfaction Rating:
Review:
"My Trane XL15i works great"
I bought this unit in March of 2009 and have had zero problems with it. I now work for a HVAC dealer who installs Trane, York, and Carrier. They are all good equipment when installed properly. You must check with friends, neighbors, rating agencies, etc. to get the right installer. Installation is critical!!

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Date created: 2011-01-16 Name: Steve Ayoub
Location: gainesville fl

Satisfaction Rating:
Review:
"Trane Heat Pump"
Built a new home in 2003 and had a trane xl installed. Within one year the reversing valve and compressor died. Spent about $700 to fix those items even though they were under warranty. In 2007 the variable speed fan was dead and that cost around $800 to fix. Then in 2009 the evaporator coils were leaking. The parts was under warranty but was charged about $400 to fix. The part was on backorder and took about three weeks to fix during severe freezing weather. Whenever I tell a trane person about these problems they always say it was not installed correctly?? I keep hearing this about every manufactures shortcomings installation errors. I just moved into another house and the units are 12 year old tempstars and they are running just fine. Actually the house has three units and the main one just sprang a leak in the evaporator coil. 12 years vs 6. I might just repair the old tempstar rather than buy new china garbage.

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Date created: 2011-01-12 Name: bruce clements
Location: Odessa, Fl.

Satisfaction Rating:
Review:
"4 ton, 10KW Heatpump"
We chose Trane because we were led to believe that this was the "Cadilac" of systems to heat and cool a home. Well, it's Winter again here in Central Florida with temps around 30 degrees and the Heatpump freezes up and moans and groans until we power it off and wait an hour until it thaws out, then we set the thermostat again hoping that we can get the temp up inside our new home to 68 degrees before it freezes up again!!!! I am so sick of this unit. I called the dealer and they said a service call would be a waste of time, because "this is normal"???? This elaborate system was installed in our new home 4 years ago. We would not buy another one! We installed R-30 insulation and have three separate zones controlled by 3 separate thermostats, figuring that we could save money with our electricity bills; well the system won't even heat one zone!

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Date created: 2011-01-04 Name: T May
Location: Ten Mile, Tennessee

Satisfaction Rating:
Review:
"A piece of junk"
I built my home in 2007 and had two Trane units installed. I hve never been so disatified with anything in my life. One unit is so loud my neighbors down the road can hear it run. If the tempature falls below 40 degrees, get out your coats, I can produce more heat with a lit candle. If your turn up the thermostat to finally get the house just warm, the unit on it's own goes into air condition mode and defeats what warming just completed. Technician says that the unit is defrosting and will do this. Where is the efficiency in this! He says that the unit pulls warm air from the cold air. I guess thats why as the tempature drops, the unit produces less warm air. I am totally disatisfied with the units. I would dump them in a landfill but don't want to contaminate the area! Worthless as a heating unit unless you live in Miami and hopefully the tempature never falls below 40 degrees!

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Date created: 2010-12-27 Name: B Pierce
Location: Daphne , Alabama

Satisfaction Rating:
Review:
"Went Down hill"
2 Trane Units 4 ton heat pump compressor went after only 7 years. Major expensive to replace and they only give you a one year warranty or make you buy a new one to get a 5 year warranty or 10 year warranty at mega cost. Most good reviews are 5 years or less

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Date created: 2010-12-09 Name: Donna Kopish
Location: Fremont NE

Satisfaction Rating:
Review:
"Old lady from NE"
Bought a x15 in May and all was fine until it got cold. Have had nothing but trouble with it. And yes it smells bad ever so often

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