Consumer Reviews of TRANE heat pumps

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Date created: 2011-07-23 Name: Gary Byrd
Location: Richmond, VA

Satisfaction Rating:
Review:
"Does not cool"
Heat pump will not cool very well with temperatures above 95. I have had this heat pump for 7 years and it will not cool in hot weather. We had problems the first day it was installed and it had to be serviced 3 times in the first week. As far as I am concerned Trane Heat pumps are junk.

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Date created: 2011-07-20 Name: d. patrick
Location: port orange, fla
Years owned: 6

Satisfaction Rating:
Review:
"home owner"
This is a piece of junk, have spent $1500 on repairs, coil replaced and now more repairs, unit needs replacing again, will not buy Trane again and I have family that work for Trane, sorry

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Date created: 2011-07-13 Name: Mike
Location: Leesburg, Va.
Years owned: 1

Satisfaction Rating:
Review:
"Trane is the Best"
Just replaced my 18 year old Trane XE1000 with a new Trane XL16i. The old ran for 18 years with only one $65 repair, can't beat that. The old one was still working I decided to take advantage of the Federal Tax break last year and get a new one that was more efficient. So far electric bills are down on average 200KWH less per month. I see other people complain about Trane, just make sure you get a good contractor to install it and maintain it but it can still break just like any other brand.

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Date created: 2011-07-11 Name: G. Purinton
Location: Western Pennsylvania
Years owned: 1

Satisfaction Rating:
Review:
"XR-15"
We replaced our old air conditioner with a Trane XR15 heat pump one month ago. The unit has been running since then with no problems. However, the bedrooms on the second floor have been warming up in the afternoons (80 - 90 degree days) even with the blinds down and the variable speed furnace fan running constantly. I did a lot of research before purchasing our new heat pump and furnace before choosing Trane based on their reliability, availability of parts, and leading edge technology, knowing that Trane is generally more expensive. However, if you are counting on using the federal tax credits (up to $500) and/or a local electric utility rebate, be warned that the SEER ratings that Trane publishes for their equipment are misleading. Trane states on their website, "Not only does the XR15 meets[sic] and exceeds[sic] Energy Star requirements, but it also meets the federal energy-efficiency tax credits." On the same page they say, "The XR15's SEER rating of up to 16.50 and HSPF of up to 9.0 make it an energy-efficient choice for home comfort." My utility company rebate requires an AHRI performance certificate, and the federal tax credit instructions tell you to keep a performance certificate on file. I tried to obtain a performace certificate, but neither the contractor nor Trane would give me one. That is because the XR15 I purchased is not rated and would not meet the criteria, despite the claims on the website. A Trane representative pointed out to me that further down on the webpage is a statement, "This product meets the Energy Star requirements when appropriate indoor unit and coils are used. Ask your contractor for details." I searched the AHRI directory, and could find no combination of the 5-ton XR15 with any coil that had a SEER higher than 14.25. The Trane representative said that the contractor should have told me that my system would not be qualified for the rebate. (I did tell the contractor that I expected to use both the rebate and tax credit.) Energy Star specifies a minimum SEER of 14.5, and the federal tax credits specify a minimum SEER of 15.0. The website led me to believe that my system would qualify.

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Date created: 2011-07-05 Name: S. James
Location: Austin, TX
Years owned: 5

Satisfaction Rating:
Review:
"Don't buy Trane Heat Pumps"
My Trane XL14i Model 4TWX4036A1000A, which I purchased thru a major home center with new attic high efficiency air mover/coil system including professional installation is falling apart literally. Guess who is responsible for hundreds of dollars of labor cost? ME. The Trane is touted to be so energy efficient and so reliable. Bull. It's not energy efficient when the condensor fan and the entire coil system with leaking refrigerant has to be totally replaced before 5 years is up. Think of all the manufacturing, distribution and installation hydrocarbons used to have this unit replaced and the old one put into a land fill. These units must be built to fall apart so you will buy a new one.

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Date created: 2011-07-01 Name: The Leonards
Location: Roanoke, VA
Years owned: 2

Satisfaction Rating:
Review:
"residential"
The 2 year old unit's txv valve had to be replaced and the repair was very expensive - $432. We were told this is the price Trane charges according to Trane's Book Pricing - Trane sets the price for replacing this valve. This is the price whether it takes one hour or four hours. This price is too much for anyone to pay especially when it took less than an hour to complete the job. If I ever have to replace this unit, it will not be with a Trane!

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Date created: 2011-06-20 Name: Peter Zgeb
Location: Montreal, Quebec
Years owned: 5

Satisfaction Rating:
Review:
"On 3rd Compressor in under 6 years"
We purchased the Heat Pump new in July 2005. July 2008, it wouldn't cool, the compressor needed replacing. Now, June 2011, the compressor needs replacing again. Trane is unwilling to provide any compensation for the labour costs to replace the compressor (now about $1500)and has said that the problems we are having are "Normal". Stay away from Trane products, or, if you must purchase one, buy an extended warranty... You'll need it!

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Date created: 2011-06-15 Location: Fairport, NY

Satisfaction Rating:
Review:
"I am very satisfied and would recommend to anyone thinking about purchasing one."
I've owned the heat pump for about a year now. It seems to be very efficient and our energy bills are much lower than they were before I had it installed. Our previous heat pump was very old and had broken down several times. I have never had to repair or replace the pump, but I would not expect to this quickly in its life cycle. I am most impressed by the energy savings that it has generated and also by the fact that it is much quieter than the pump that was here before. You can barely tell that its on most of the time, even when outside near it. I would definitely buy the same brand again and I would recommend it to a friend.

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Date created: 2011-06-13 Name: Jessica
Location: Ijamsville, MD
Years owned: 3

Satisfaction Rating:
Review:
"Don't do it!"
Our home has a 3-year old Trane heat pump to cool and heat the upstairs. We have to call for service every six months and it's always something expensive. The TXV or some-such twice, a few things in between, and now the motor! The downstairs heat pump is 20 years old and never a problem! Trane is horrible. We plan to dump this unit and purchase something better.

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Date created: 2011-06-10 Name: Doesnt matter
Location: VA
Years owned: 3

Satisfaction Rating:
Review:
"biggest over rated junk on market"
First off let me start by saying that i work for an HVAC CO and i see these units everyday. I have installed 4 of Tranes heatpumps for family members in the past 10 years and every one of these units have failed numerous times. I see the warranty parts delivered to the company i work for on a daily basis and can assure whoever is reading this that buying a TRANE system WILL be a mistake. Trane has let the quality of the equipment they sell go down hill. Save your money and buy another brand. Dont always believe what you see on tv TRANE just plain SUCKS.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.