Consumer Reviews of TRANE heat pumps

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Date created: 2011-07-31 Name: J. Allen
Location: Chesapeake, VA
Years owned: 7

Satisfaction Rating:
Review:
"Trane XL14i"
I had my old 1986 Trane replaced with an XL14i in July 2004. The air handler and the thermostat were also replaced as a package. In June 2007 the thermostat broke and I had to pay for the replacement. In February 2009 the outside fan motor seized up and I paid labor charges to replace the motor. October 2009 I paid for a new capacitor. On June 9, 2011 the outside fan motor was not sounding right, it was struggling to come up to speed. I again paid for a new capacitor. a few days later on June 13, 2011 the motor seized and the motor, fan blades (in case the original was out of balance), the connector block and capacitor (another new one) were replaced. I only had to pay for the labor. The XL14i is the upstairs unit of a split system and it cannot maintain a 70 degree inside temperature when the outside temperature is above 85 degrees. I have been very dissatisfied with the performance and reliability of this unit especially when compared to the older Trane system I have which is a 1988 unit and has only had one repair made to it and that was for a broken wire for the coil defrost. I will not be considering a Trane replacement in the future unless there are some dramatic changes to the quality of these systems.

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Date created: 2011-07-25 Name: richard marsh
Location: Hollywood Fl.
Years owned: 7

Satisfaction Rating:
Review:
"TRANE IS JUNK!!!!"
We have had our Trane XR12 for 6 years. After the first 3 years every year there is a problem. Now the outside motor froze after 7 years ... junk junk junk!!!!

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Date created: 2011-07-25 Name: Dennis Donato
Location: Warrington, PA
Years owned: 4

Satisfaction Rating:
Review:
"HEAT PUMPS ARE JUNK"
After 22 years of great performance with my 2 York heat pumps, in 6/07 I decided to upgrade with the purchase of 2 Trane XL14i reliable and efficient heat pumps. Big mistake! Both Trane units continue to provide smelly air, the "dirty socks syndrome" every time the season changes. The 2.5 ton downstairs unit never heated or cooled efficiently. Both the coils in this unit’s compressor and air handler are leaking refrigerant. Only $1800.00 to repair! It’s my fault because I didn’t have a maintenance contract, oh, and the air filter was dirty. Yeah, the parts are covered under warranty – big deal! The upstairs unit is now starting to act up in this hot weather. I’m going to small claims court for the labor costs to repair. If I lose, I scrap the junk and try another manufacturer. When the upstairs unit goes I scrap that junk too.

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Date created: 2011-07-23 Name: Gary Byrd
Location: Richmond, VA

Satisfaction Rating:
Review:
"Does not cool"
Heat pump will not cool very well with temperatures above 95. I have had this heat pump for 7 years and it will not cool in hot weather. We had problems the first day it was installed and it had to be serviced 3 times in the first week. As far as I am concerned Trane Heat pumps are junk.

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Date created: 2011-07-20 Name: d. patrick
Location: port orange, fla
Years owned: 6

Satisfaction Rating:
Review:
"home owner"
This is a piece of junk, have spent $1500 on repairs, coil replaced and now more repairs, unit needs replacing again, will not buy Trane again and I have family that work for Trane, sorry

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Date created: 2011-07-13 Name: Mike
Location: Leesburg, Va.
Years owned: 1

Satisfaction Rating:
Review:
"Trane is the Best"
Just replaced my 18 year old Trane XE1000 with a new Trane XL16i. The old ran for 18 years with only one $65 repair, can't beat that. The old one was still working I decided to take advantage of the Federal Tax break last year and get a new one that was more efficient. So far electric bills are down on average 200KWH less per month. I see other people complain about Trane, just make sure you get a good contractor to install it and maintain it but it can still break just like any other brand.

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Date created: 2011-07-11 Name: G. Purinton
Location: Western Pennsylvania
Years owned: 1

Satisfaction Rating:
Review:
"XR-15"
We replaced our old air conditioner with a Trane XR15 heat pump one month ago. The unit has been running since then with no problems. However, the bedrooms on the second floor have been warming up in the afternoons (80 - 90 degree days) even with the blinds down and the variable speed furnace fan running constantly. I did a lot of research before purchasing our new heat pump and furnace before choosing Trane based on their reliability, availability of parts, and leading edge technology, knowing that Trane is generally more expensive. However, if you are counting on using the federal tax credits (up to $500) and/or a local electric utility rebate, be warned that the SEER ratings that Trane publishes for their equipment are misleading. Trane states on their website, "Not only does the XR15 meets[sic] and exceeds[sic] Energy Star requirements, but it also meets the federal energy-efficiency tax credits." On the same page they say, "The XR15's SEER rating of up to 16.50 and HSPF of up to 9.0 make it an energy-efficient choice for home comfort." My utility company rebate requires an AHRI performance certificate, and the federal tax credit instructions tell you to keep a performance certificate on file. I tried to obtain a performace certificate, but neither the contractor nor Trane would give me one. That is because the XR15 I purchased is not rated and would not meet the criteria, despite the claims on the website. A Trane representative pointed out to me that further down on the webpage is a statement, "This product meets the Energy Star requirements when appropriate indoor unit and coils are used. Ask your contractor for details." I searched the AHRI directory, and could find no combination of the 5-ton XR15 with any coil that had a SEER higher than 14.25. The Trane representative said that the contractor should have told me that my system would not be qualified for the rebate. (I did tell the contractor that I expected to use both the rebate and tax credit.) Energy Star specifies a minimum SEER of 14.5, and the federal tax credits specify a minimum SEER of 15.0. The website led me to believe that my system would qualify.

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Date created: 2011-07-05 Name: S. James
Location: Austin, TX
Years owned: 5

Satisfaction Rating:
Review:
"Don't buy Trane Heat Pumps"
My Trane XL14i Model 4TWX4036A1000A, which I purchased thru a major home center with new attic high efficiency air mover/coil system including professional installation is falling apart literally. Guess who is responsible for hundreds of dollars of labor cost? ME. The Trane is touted to be so energy efficient and so reliable. Bull. It's not energy efficient when the condensor fan and the entire coil system with leaking refrigerant has to be totally replaced before 5 years is up. Think of all the manufacturing, distribution and installation hydrocarbons used to have this unit replaced and the old one put into a land fill. These units must be built to fall apart so you will buy a new one.

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Date created: 2011-07-01 Name: The Leonards
Location: Roanoke, VA
Years owned: 2

Satisfaction Rating:
Review:
"residential"
The 2 year old unit's txv valve had to be replaced and the repair was very expensive - $432. We were told this is the price Trane charges according to Trane's Book Pricing - Trane sets the price for replacing this valve. This is the price whether it takes one hour or four hours. This price is too much for anyone to pay especially when it took less than an hour to complete the job. If I ever have to replace this unit, it will not be with a Trane!

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Date created: 2011-06-20 Name: Peter Zgeb
Location: Montreal, Quebec
Years owned: 5

Satisfaction Rating:
Review:
"On 3rd Compressor in under 6 years"
We purchased the Heat Pump new in July 2005. July 2008, it wouldn't cool, the compressor needed replacing. Now, June 2011, the compressor needs replacing again. Trane is unwilling to provide any compensation for the labour costs to replace the compressor (now about $1500)and has said that the problems we are having are "Normal". Stay away from Trane products, or, if you must purchase one, buy an extended warranty... You'll need it!

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