Consumer Reviews of TRANE heat pumps

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Date created: 2011-05-16 Name: S. Michel
Location: Cincinnati, OH
Years owned: 4

Satisfaction Rating:
Review:
"Avoid this lemon (Trane XL14i)"
The Trane XL14i we replaced our previous Trane with has been a real lemon ... The air handler has never delivered a truly balanced heat or cool through the house...large variances despite attempts to adjust ducting valves. In only 4 years the following have broken: yr 2 - defrost board after only 2 years yr 3 - power diode after only 3 years yr 4 - TOTAL CORE BREACH, requiring complete replacement Apparently broke in Feb, with no indication of a problem. Caused 2x normal electric bill. Worse yet, instead of replacing the entire unit they are forcing the Willis installer to only replace the condensor, so while the parts are covered, I get hit with a $1150 labor bill for the multiple hours the job will take.

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Date created: 2011-04-29 Name: D. Morris
Location: Florida
Years owned: 1

Satisfaction Rating:
Review:
"Stinks"
My 1 year old XR-15 has Dirty Sock Syndrome (DSS) verified by my installer. Trane will replace the coil if I pay for shipping and installation. Installer gave me 2 year labor waranty, but won't honor it due to large expense of installing. (4-5 hrs) Claims he did not plan on any repair that would consume this much time. So, he won't even order the coil, since I have only offered to pay $125. This has been going on since Feb. 11. Trane won't harness THEIR dealer. Their brochure is full of customer guarantees, but they don't really care.

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Date created: 2011-04-25 Name: Chris Metz
Location: Jacksonville FL
Years owned: 5

Satisfaction Rating:
Review:
"Not Satisfied."
Have two XB12 units. The first had a compressor failure at the 4 year mark. The second units compressor failed at the 5 year mark. Both expansion valves failed at 5 years. When they work they are good units just made with poor substandard materials.

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Date created: 2011-04-16 Name: Watson
Location: Beaufor County N,C.
Years owned: 4

Satisfaction Rating:
Review:
"Hard to START a Trane"
I have a XL 15 for about 4 yrs now. First the fan motor went out but was covered under warranty. The the TXV stopped up and killed my compressor. Two years later leak. And yesterday the varable speed blower motor module went out. Too much money for so many problems. Believe it or not I miss my old nordyne

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Date created: 2011-03-15 Name: J. Bitner
Location: Clearfield, PA

Satisfaction Rating:
Review:
"Caveat Emptor"
Bad news from the word go. Bad install which had to have many aspects reworked on several service calls. Don't think the wiring would pass code if I had an inspector look at it. Installer/maintainer sent us a bill for the work - needed to be "reminded" we have a 10 yr service contract. Two neighbors across the street both got heat pumps the same time we did, and they too are experiencing endless maintenance calls (and one enormous electric bill due to a malfunction). Can't believe there isn't a class action law suit against Trane.

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Date created: 2011-02-22 Name: Estella Rush
Location: Portales, New Mexico

Satisfaction Rating:
Review:
"Don't waste your money"
We have a small 1350 sq foot house in eastern New Mexico. 2 bedrooms at the opposite end from the heat-pump weren't getting heat nor air-conditioning, so when we had to replace our old Trane units we were told to get a bigger unit (more expensive). It has made no difference, so we still have electric heaters and fans in these 2 rooms. The heat pump is completely inefficient when the weather drops below 40 degrees. It takes from 45 min. to 4+ hours to increase just 2 degrees on the thermostat. During the 2 weeks of extreme Feb.cold weather, the heater never reached thermostat temps and ran continuously for 2 weeks, and again, we are waiting for the Trane serviceman. We've had to move the portable heater into our living room. We've had this unit for 5 years and have to have the Trane serviceman out in winter after very cold weather has hit!

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Date created: 2011-02-18 Name: James Housley
Location: Hector, AR

Satisfaction Rating:
Review:
"Not Happy"
This is not a very good product. They don't stand behind their product.

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Date created: 2011-02-14 Name: Pearl Atkinson Stewart
Location: Columbia, MD

Satisfaction Rating:
Review:
"TWJ130A100A0 E1726248A"
I purchased the Trane heat pump in 2008, model # TWJ130A100AO E1726248A from Ron Air in Dayton, MD. My electric bill for Dec and Jan skyrocketed and after checking my BGE equipment the company confirmed that I was using an usually high current over my past usage, more than 5,000 more units, over $645,( my normal bills are $125). Since My heat pump was new, but I would have it checked. Ron Air, who installed the unit found that there was a tiny hole in the heating coil that was there for the two years and leaked antifreeze. This caused the high energy bill. I am requesting a refund for the high electric bills from Trane. I am a senior on a fixed income and cannot afford $1,800 on electric bill that was caused by the manufacturer's neglect on selling a faulty coil.

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Date created: 2011-02-09 Name: Al

Satisfaction Rating:
Review:
"Waste of your money and time. Aweful product."
I had a 10 seer Trane that was twelve years old. It works fine into the teens without fail. Now i have same size Trane, but a 13 seer and had it for 6 month. It had to be fixed around thirteen times. My bills are higher now. The quality of the new trane Heatpumps are worthless. This new one i have wont keep blowing heat into the 30's. They are like other companies Tell you its a new and improved product. In reality its built with less money and cheaper product and they attach a higher seer number to it. Also called Trane Regional office and was equally dissapointed with them.

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Date created: 2011-02-07 Name: HVAC CO OWNER
Location: Richmond Va

Satisfaction Rating:
Review:
"DO NOT BUY"
I have been in the HVAC trade for 20+ years now and i have to say DO NOT BUY TRANE!!!!! They have let the quality of their equipment go down hill very badly in the past years with all the so called "cutting edge technology" I fell for the hype myself and purchased one for my personal house and also talked everyone i know into upgrading to Trane when they needed a new unit and now i constantly wish i had never done so. Their high efficientcy equipment is all but efficient and constantly breaks down. Take it from someone who on a daily basis has to deal with Tranes JUNK and do yourself a favor, buy something else and stay away from Trane, they are not what they used to be and i no longer sell their product and will let a job i bid on go if a customer asks for Trane.

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