Consumer Reviews of TRANE heat pumps

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Date created: 2011-11-20 Name: Michael
Location: Canada
Years owned: 8

Satisfaction Rating:
Review:
"Made in China junk"
Own 8 various Trane units installed on 8 condos. Earlier made in America units are great, newer made in China units are complete junk. Trane knows the newer Chinese made units are junk and give all sorts of excuses instead of honoring their warranty. If you have an older American made Trane unit hang on to it as long as possible. If you are shopping for a new unit, stay away from Trane, they have gone from excellent to absolute junk.

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Date created: 2011-10-27 Name: C. Ford
Location: Summerfield, NC
Years owned: 4

Satisfaction Rating:
Review:
"Trane Weatherton Heat Pump"
My Trane heat pump, which is less than five years old, had a motor for the fan to go out in less than 2 years. This past summer (2011) the compressor burned up. Both these items were under warranty. However, my total labor charges were approximately $1,200. I wrote to Mr. David R. Pannier, President, Residential Systems and explained this by certified mail. This letter was completely ignored. I talked with the local Manager, named Terri _________, who was very cool and unsympathetic. She said, "I'm sorry you feel that way," not I'm sorry this happened. I was given the impression that I bought it, and if it went bad, so what? My advice to everyone planning to install a heat pump to go to another brand.

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Date created: 2011-10-07 Name: Barbara Johnson
Location: Durham, NC
Years owned: 6

Satisfaction Rating:
Review:
"XL Series Weathertron Heat Pump"
I am very dissatisfied with the quality of the unit. On December 9, 2008 I had to replace the heater bank which had completely failed. Today, October 7, 2012, I found out that I have to replace the compressor and pay for a much higher labor cost. The heater bank was made by Honeywell, manufactured in China. After I called Ingersoll Rand, the parent company of Trane, I found out that the new compressor is manufactured in Mexico. I emphasized the importance of quality control. If that is neglected by Trane again, this unit 4TWX4024B1000AA will be my last purchase of a Trane heat pump! I expect more from Trane!

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Date created: 2011-09-24 Name: Pete
Location: Atlanta, GA
Years owned: 8

Satisfaction Rating:
Review:
"Junk"
Trane heat pump, lots of advertising, not very much quality or service!!!!!

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Date created: 2011-09-21 Name: judyb154
Location: Sylacauga alabama
Years owned: 3

Satisfaction Rating:
Review:
"Trouble again"
I have had my Trane about 3 or 4 years and it has been nothing but TROUBLE, repair after repair. My neighbor bought one about the same time I did and his has been problem after problem as well. I will never again buy a Trane and anyone that is looking to buy one, I will greatly discourage them in purchasing one. As of today mine is torn up again and they are coming tomorrow to fix it again. Trane use to be a good product, but now it's worthless. I am tired of paying to get it fixed and waiting on them to fix it. So if you are looking to buy a Trane, look the other way!

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Date created: 2011-09-07 Name: ted
Location: central fla
Years owned: 24

Satisfaction Rating:
Review:
"evaporator coil failure"
I have working on these for over 20 years. it used to be you put in a trane or american standard and never went back for a service problem. Not any more, failure after failure of the evaporator coils is a joke in the industry. I have been to some customers three times for same problem. When warranty expires they will pay thousands for new coils that will fail as fast as I can put em in. I am now recommending carrier or goodman with ten year warranty parts and labor. I can't look buyer in face and say trane anymore. They are god awful.

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Date created: 2011-09-01 Name: Mays
Location: Jacksonville
Years owned: 3

Satisfaction Rating:
Review:
"I will look pass the trane systems"
When it is time to looking for a new a/c unit, I will look pass the trane systems. This is my experience. I have a 3.5 ton 14 seer unit, one of their best at the time of purchase. I replaced my old 20 year trane with a new trane (Junk). I had this system for 3 years 6 months , had to replace the blower fan for a labor coast of $500.00. Now my cooling coil has a leak, replacement labor coast $600.00 and was told my compositor ($) was at 88% and trane will not replace any part until it fail completely . I call the trane office asking for help. I explained that this unit get regular maintenance by licensed contractors. The help I got from trane was no help! This will be my last trane after searching the internet. I have found that I am not the only one with junk.

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Date created: 2011-08-18 Name: Jim Colbert
Location: Williamsburg, VA
Years owned: 3

Satisfaction Rating:
Review:
"Air Handler flooding garage"
After 3 years Trane Air Handler (4TEE3F3F31B1000A)in my garage is flooding the floor and after 2 service calls the distributor is proposing the fix is to replace a broken drain pan -- first service call was 145.00 and the next will cost 350.00 for labor -- the drain pan is no charge. Trane's suggestion is to try another distributor so maybe the labor will be cheaper. Never again will buy Trane!!!! Heat pump is model 4twr4024a1000a not on list above so I picked closest number.

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Date created: 2011-08-16 Name: Tom Tray
Location: Sedalia, Missouri
Years owned: 9

Satisfaction Rating:
Review:
"I highly recommend getting a new heat pump"
I highly recommend getting a new heat pump, stay away from Trane !!! Have had mine for 9 years and have replaced almost every part it has. Something told us when we bought it to get the extended warranty, so glad we did. Every year for 9 years so far we have had trouble and something needed replaced. I have called Trane for many years and they could care less, and now they have been bought out by Ingersoll Rand Company. They returned my calls, said they would take care of everything and did nothing at all. Be warned, stay away from Trane.

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Date created: 2011-08-11 Name: Richard
Location: va

Satisfaction Rating:
Review:
"will not sell any more of this junk"
I am a local contractor in Virginia and have been installing this equipment since the mid 90's and have now completely had it with trane. Their product has turned to complete junk. I have 8 coils setting in my shop right now that are warranty replacements, 3 of which have to be sent back because of leaks right out of the box and 2 that were so damaged during packaging that I am afraid to even install them. 5 out of 8 coils that I have received for warranty replacements are no good to me and I have customers that are ready to take their business elsewhere, thank you trane! As usual trane wants to put off the blame on me and my company instead of admitting that they are at fault. I can no longer continue to sell anyone this product knowing what I know and I hope that this review is seen by potential buyers before they waste money installing one of these prone to fail systems. Trane has not been a good product for quite some time now and it is now time for my company to let them go before warranty work and in happy customers put me out of business. Potential buyers should stay clear of Trane, there are far better lines of equipment that are also cheaper to purchase that do not have the failure rate that trane has and they care about their distributors and the overall customer.

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