Consumer Reviews of TRANE heat pumps

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Date created: 2012-01-24 Name: D jackson
Location: Marlinton, WV
Years owned: 1

Satisfaction Rating:
Review:
"Trane - Absolute Junk!"
Installed on December 27, 2010. First compressor went out in March, 2011. Compressor replaced under warranty. Second compressor went out in June, Trane authorized replacement of entire unit only if I paid to replace the A-coil, which I paid to replace. Third compressor went out in November and it took me a month to get the installer to come back out to inspect and decide the compressor was out again. In the mean time, the emergency heat has been on along with space heaters. Installer tried to blame it on my electrical service, but I've had 2 licensed electrical contractors inspect and tell me there is nothing wrong with the electric. Unit is now sitting unhooked, contractor refuses to hook it back up and all bills have been paid. I guess it's time for an attorney.

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Date created: 2012-01-19 Name: R. Bennion
Location: Charlotte, NC

Satisfaction Rating:
Review:
"Bad experience"
I had a xr 11 unit installed when I made my screened in porch into a sun room. So it is one unit for one room, about 300 sq. ft. Unit installed in June, 2005. First compressor replaced under warranty July, 2008. Second compressor replaced June, 2011 with me paying $880 for labor. Now I have a bad TXV valve which will cost $1,200 for parts and labor. I called Trane on Dec 10, 2011 said would look into it. Called again December 20, still no determination. Called January 4, 2012, still nothing. Called January 19 and was told the file was closed on January 9, but did not contact me. This is a piece of junk. My other units, not Trane, have worked for 20 years without a problem. Not only is the product bad, the customer service is just as bad. I'll never buy another

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Date created: 2012-01-09 Name: Steve S
Location: Phoenix, AZ
Years owned: 24

Satisfaction Rating:
Review:
"trane heat pumps"
I bought my house 24 years ago with builder installed Trane xe900 split system heat pumps. They worked very well for the entire period with only minor repairs and were still working this winter. While they still worked, I figured I was living on borrowed time with 24 year old systems and when they did breakdown it would likely be one of those 115+ days in the summer. So I decided to replace them this winter which I did. All of my research said that the quality of the contractor was at least as important as the maker of the heat pump. So I reached out to several contractors with top grade reviews on Angie's List and the BBB for estimates. The one I chose was not the cheapest but offered a detailed analysis of my system and a solution for one cooling problem I had (two additional rooms off my garage that were not planned for in the original build and struggled to stay as cool as the rest of the house) who added two returns into the new rooms and closed other returns and built new sealed returns to replace them. I also received and highly recommend getting the extended warranty from Trane on parts and labor. My contractor offered his own parts and labor and satisfaction guarantee as well. I ended up replacing my old units with top of the line XL20i heat pumps, Hyperiod TAM8 air handlers and communicating XL900 thermostats. So far the new system is working very well (although only time will tell). One thing all of my contractors proposed to do was to replace the horizontal discharge top with the optional vertical discharge top. Unless you have a lot of room around all four sides of your system, I would insist on that replacement (and probably not choose a contractor who didn't include that in his estimate). By choosing the contractor I did, and having extended warranties from both the contractor and Trane, I am confident that if I should have any problems down the road, they will be taken care of quickly and at no cost to me (at least for ten years). One more thing. Many people buy the super "efficient" pleated air filers thinking they are good. While they are good, if changed regularly, at filtering out contaminants, they reduce air flow into the air handler and unless you size the system to account for that, the so called "good' filters can stress your system and reduce the heating cooling capacity. My contractor suggested the fiberglass filter; I found a company on-line that sells a Merv 7 fiberglass filter which I will be changing monthly that should do the trick.

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Date created: 2012-01-07 Name: Sboles
Location: Jasper,al
Years owned: 2

Satisfaction Rating:
Review:
"SMELLS LIKE MOLD!"
I have had the Trane Heat pump for two years now. Three months after installation we noticed a foul smell/mold like every time the unit was blowing so I called the installer and he told me that sometimes the coils on Trane units sometimes can grow mold on them and they have to be cleaned, come on this is the "the top of the line" model and now my home smells like dirty feet/ mold! Not only that, the cleaning can cost as much as $200.00. Two years into owning this heat pump and I still have to endure smelling this problem. Would have been nice of the installer to have informed us of this problem especially since I had worked with some of the family. (yes, they were aware of the history of this problem with Tranes. Not only the problem with the mold smell I don't feel the unit heats as well as I would like and sometimes I even have to wear a jacket when the thermostat is at 73 in the winter . The air just doesn't have a warm feeling. I will not purchase another Trane.

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Date created: 2011-12-28 Name: J Dillon
Location: Lafayette, TN
Years owned: 9

Satisfaction Rating:
Review:
"Trane Wreck"
The Trane heat pump has been nothing but a headache since we bought the house. The heat pump was installed by the contractor or builder not sure. It's noisy and just a pain. The following year the compressor seized up and had to be replaced because our machine (which vibrates horribly) rubbed a hole in a line. Every year or so we have had to do some repairs or have something fixed on it. Wires have shorted out, the fan blower motor went on Christmas Day 2 years ago. Also one of the boards shorted out and caused a small electrical fire. Thank goodness for circuit breakers. Now after nine years the compressor has shorted out. We are replacing it with a Carrier or a Rheem just haven't made up our mind yet. We considered fixing it but considering the repair guy also found several shorted wires and two bad copassitors we figure its not worth fixing it. So we will replace it with hopefully something better.

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Date created: 2011-12-28 Name: S Dill
Location: Phoenix, AZ
Years owned: 4

Satisfaction Rating:
Review:
"2TWX406B1000AA & 2TEE3F65A1000AA"
Purchased new 14xl14i 5 ton unit with air handler and new themostat 01/30/2007. Compressor failed 09/09/2008. Unit will not produce heat, service techs have come out many times and replaced boards, sensors etc... and then just say that's the way a heat pump works. Why would a unit blow 52 degree air into the house for hours and that be called normal. My old unit that came with the home lasted 10+ years and did just fine for the heat. Today I am waiting for a service tech to call me.

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Date created: 2011-12-05 Name: TERRY FLEMING
Location: TUCSON, AZ. 85710

Satisfaction Rating:
Review:
"TRANE WRECK MAKE A BETTER NAME"
The biggest complaint I have on this unit is the defrost cycle. It's junk in the way it works and the design of the aluminum coils which freezes up anytime. It gets below 50 degrees outside, brand new in April 2009, by December 2009 unit went into defrost and never came out until I shut unit down completely, had all the electronic parts replaced including the sensors, still would go into defrost on start up but at least it didn't get stuck. Well until the following year, and they started to replace parts all over again, NOW I'M ON THE 3RD YEAR OF OWNING THIS UNIT AND ITS WORSE NOW. THEN IT WAS BEFORE THEY MADE ANY REPAIRS TO IT, BECAUSE NOW ON START UP FOR COOLING IT WILL THROW OUT HEAT FOR LIKE THE FIRST FEW MINUTES BEFORE IT SWITCHES TO COOLING AND ON HEAT CYCLE IT THROWS OUT COOL AIR ON MOST START UPS BEFORE SWITCHING TO HEAT. WELL UNLESS IT STARTS UP ON DEFROST THEN IT GETS STUCK UNTIL I SHUT IT DOWN AND START ALL OVER, BUT EACH TIME REPAIR GUYS COME OUT THEY SAY THEY CAN'T FIND NOTHING WRONG WITH IT. ALL I KNOW MY OLD UNIT THAT WAS A 11 SEERS RHEEM I NEVER HAD ANY PROBLEM WITH IT FOR 14 YEARS BEFORE THE REVERSING VALVE STARTED STICKING, AND I NEVER HAD ANY SERVICE CALLS OR REPAIRS ON IT IN ALL THAT TIME. ONLY THING I EVER HAD DONE ON IT WAS CHANGE OUT THE INSIDE FILTER. I GUESS I SHOULD OF HAD IT REPAIRED INSTEAD OF REPLACED BECAUSE I SURE GOT A LEMON ON THIS DEAL. WOULD I BUY ANOTHER TRANE- THATS A BID FAT NO. I WAS TOLD ITS THE CADILLAC OF ALL UNITS, SORRY BUT WHERE I STAND, ITS THE PINTO OF ALL UNITS.

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Date created: 2011-12-02 Name: MR. B
Location: Crescent City, Ca
Years owned: 3

Satisfaction Rating:
Review:
"3 year life span"
I have a thrifty-six month -old heat pump and complete new system. Two days ago it went out. I called the company that installed the system and who I pay each year to service it. Was told the compressor went out and it’s under warranty, but I need to pay to have it installed. ($1000.00). Shouldn’t the manufacture be responsible for repairing their faulty merchandise that was purchased in good faith? Feel ripped off. Just finished paying for this install.

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Date created: 2011-12-02 Location: Caribou, Maine

Satisfaction Rating:
Review:
"I love my heat pump it keeps me warm"
I have owned my heat pump for about 2 years now. I love it. What I love about it is that you cannot tell if it is on or not. I love the energy savings my bill dropped 30 percent. It keeps my family and I warm. It works great in the cold and i have never needed a repair for it. What I dislike about is nothing. Trane is a wonderful company I trust them. Nope I never had a repair. But I the old heat pump replaced do to leaks and various other problems. Yes absolutely I would recommend this brand because it was recommended to me by a worker at the store and i trusted them because they have one themselves and had no problems is what he said. So I took the chance and I love it and i would buy from them again. Thanks Trane.

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Date created: 2011-12-02 Location: San Antonio, TX

Satisfaction Rating:
Review:
"My heat pump works very well."
My Trane heat pump works very well in San Antonio. I have the unit maintained yearly. I will most likely buy another Trane heat pump in the future. I will most likely purchase a higher efficiency heat pump in the future. Heating and cooling is the largest part of my energy bills so efficiency is very important to me. I have owned other types of heating and cooling systems such evaporative air and air conditioning, but I most likely will stick with heat pumps. My maintenance provider says that my unit will last another four to seven years with routine maintenance. The heat pump does a good job of both heating in the winter and cooling during the summer. My heat is all electric and does not use any natural gas.

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