Consumer Reviews of TRANE heat pumps

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Date created: 2011-12-28 Name: S Dill
Location: Phoenix, AZ
Years owned: 4

Satisfaction Rating:
Review:
"2TWX406B1000AA & 2TEE3F65A1000AA"
Purchased new 14xl14i 5 ton unit with air handler and new themostat 01/30/2007. Compressor failed 09/09/2008. Unit will not produce heat, service techs have come out many times and replaced boards, sensors etc... and then just say that's the way a heat pump works. Why would a unit blow 52 degree air into the house for hours and that be called normal. My old unit that came with the home lasted 10+ years and did just fine for the heat. Today I am waiting for a service tech to call me.

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Date created: 2011-12-05 Name: TERRY FLEMING
Location: TUCSON, AZ. 85710

Satisfaction Rating:
Review:
"TRANE WRECK MAKE A BETTER NAME"
The biggest complaint I have on this unit is the defrost cycle. It's junk in the way it works and the design of the aluminum coils which freezes up anytime. It gets below 50 degrees outside, brand new in April 2009, by December 2009 unit went into defrost and never came out until I shut unit down completely, had all the electronic parts replaced including the sensors, still would go into defrost on start up but at least it didn't get stuck. Well until the following year, and they started to replace parts all over again, NOW I'M ON THE 3RD YEAR OF OWNING THIS UNIT AND ITS WORSE NOW. THEN IT WAS BEFORE THEY MADE ANY REPAIRS TO IT, BECAUSE NOW ON START UP FOR COOLING IT WILL THROW OUT HEAT FOR LIKE THE FIRST FEW MINUTES BEFORE IT SWITCHES TO COOLING AND ON HEAT CYCLE IT THROWS OUT COOL AIR ON MOST START UPS BEFORE SWITCHING TO HEAT. WELL UNLESS IT STARTS UP ON DEFROST THEN IT GETS STUCK UNTIL I SHUT IT DOWN AND START ALL OVER, BUT EACH TIME REPAIR GUYS COME OUT THEY SAY THEY CAN'T FIND NOTHING WRONG WITH IT. ALL I KNOW MY OLD UNIT THAT WAS A 11 SEERS RHEEM I NEVER HAD ANY PROBLEM WITH IT FOR 14 YEARS BEFORE THE REVERSING VALVE STARTED STICKING, AND I NEVER HAD ANY SERVICE CALLS OR REPAIRS ON IT IN ALL THAT TIME. ONLY THING I EVER HAD DONE ON IT WAS CHANGE OUT THE INSIDE FILTER. I GUESS I SHOULD OF HAD IT REPAIRED INSTEAD OF REPLACED BECAUSE I SURE GOT A LEMON ON THIS DEAL. WOULD I BUY ANOTHER TRANE- THATS A BID FAT NO. I WAS TOLD ITS THE CADILLAC OF ALL UNITS, SORRY BUT WHERE I STAND, ITS THE PINTO OF ALL UNITS.

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Date created: 2011-12-02 Name: MR. B
Location: Crescent City, Ca
Years owned: 3

Satisfaction Rating:
Review:
"3 year life span"
I have a thrifty-six month -old heat pump and complete new system. Two days ago it went out. I called the company that installed the system and who I pay each year to service it. Was told the compressor went out and it’s under warranty, but I need to pay to have it installed. ($1000.00). Shouldn’t the manufacture be responsible for repairing their faulty merchandise that was purchased in good faith? Feel ripped off. Just finished paying for this install.

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Date created: 2011-12-02 Location: Caribou, Maine

Satisfaction Rating:
Review:
"I love my heat pump it keeps me warm"
I have owned my heat pump for about 2 years now. I love it. What I love about it is that you cannot tell if it is on or not. I love the energy savings my bill dropped 30 percent. It keeps my family and I warm. It works great in the cold and i have never needed a repair for it. What I dislike about is nothing. Trane is a wonderful company I trust them. Nope I never had a repair. But I the old heat pump replaced do to leaks and various other problems. Yes absolutely I would recommend this brand because it was recommended to me by a worker at the store and i trusted them because they have one themselves and had no problems is what he said. So I took the chance and I love it and i would buy from them again. Thanks Trane.

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Date created: 2011-12-02 Location: San Antonio, TX

Satisfaction Rating:
Review:
"My heat pump works very well."
My Trane heat pump works very well in San Antonio. I have the unit maintained yearly. I will most likely buy another Trane heat pump in the future. I will most likely purchase a higher efficiency heat pump in the future. Heating and cooling is the largest part of my energy bills so efficiency is very important to me. I have owned other types of heating and cooling systems such evaporative air and air conditioning, but I most likely will stick with heat pumps. My maintenance provider says that my unit will last another four to seven years with routine maintenance. The heat pump does a good job of both heating in the winter and cooling during the summer. My heat is all electric and does not use any natural gas.

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Date created: 2011-11-30 Name: Tom
Location: Northern,va
Years owned: 9

Satisfaction Rating:
Review:
"Junk Trane System"
Had a Trane heat pump installed in 2002. We have averaged 3 repairs a year and have had 5 in the last 10 months. Trane was unwilling to even talk about the excessive repairs. Trane is junk so stay away from them.

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Date created: 2011-11-27 Name: RBPeter
Location: Bonney Lake, WA
Years owned: 2

Satisfaction Rating:
Review:
"Trane XL-15i unit is quiet and trouble free"
This Trane XL-15i unit is quiet and trouble free. It works great in both heating and cooling modes. I like the design, having a bit of a roof over the pump and coils.

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Date created: 2011-11-27 Location: Hope Mills, NC

Satisfaction Rating:
Review:
"Review of Trane Heat Pump"
The heat pump I owned has been in use for about seven years. I've had no trouble with it, thought its previous owners did have to call in for an occasional repair or two. Yes, I would buy the same model again, and recommend it to a friend.

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Date created: 2011-11-24 Name: KESH
Location: Novi, MI

Satisfaction Rating:
Review:
"Set a house on Fire"
A Trane heat pump set a house on fire. In this home was a beautiful German Shepherd mother... the mother of my German Shepherd. She passed away in this fire caused by Trane's heat pump because this product is crap. Do not buy this product if you want to keep your house in one piece.

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Date created: 2011-11-23 Name: j stick
Location: omaha ne
Years owned: 9

Satisfaction Rating:
Review:
"JUNK"
My Trane heat pump is worthless installer has been here 15 times in 9 years and it is down now after a new compressor in June 2011.

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