Consumer Reviews of TRANE heat pumps

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Date created: 2009-02-06 Name: S Fleischmann
Years owned: 2

Satisfaction Rating:
Review:
"Trane XL19i"
Two years ago I purchased the Trane xl19 outside and inside units to the tune of $12,000. The unit is said to be plenty big to heat/cool my 3,200 sf home, as I also have another smaller unit in the back of the house. The big unit, XL19i seems to cool fine in the summer, but here in fl we do have a few cold nights. When setting the thermostat to 65 degrees, it will not heat above 63 degrees and runs constantly. After 3 cold nights of use last month, my electric bill was $468.00, compared to $322.00 in the summer when it is 90 degrees outside. I am very dissatisfied with the unit, although I am told there is nothing wrong with it. My old 20 year Trane was much better than this one. Do not let the a/c sales people sell you on their claims that your home will be less dusty and your heating/cooling bills will be less. That is total bs.

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Date created: 2009-01-31 Name: Jim F
Location: Bethlehem, PA
Years owned: 4

Satisfaction Rating:
Review:
"Fair experience with Trane"
In August 2004 I bought a new Trane 4twx4042 Heat Pump and twe049 Air handler (variable speed) with 20kW electric heat - 93,000 btu heating capacity for a 2300 sq ft 2-2tory colonial. Initial results were very good: total heating and a/c costs were down about one third. But then, after two years, the control board in the compressor unit went out. The dealer/installer replaced it under warranty but he charged us nothing because he said it shouldn't have happened (his cost). Now, I'm finally trying to use the programmable thermostat to save some money on changing temperature from night to day but it isn't working the way it is supposed to be. The Aux heat comes on every time the unit heats up even one degree which is probably eliminating any energy saving during the night. So, I can't say I'm real impressed by the unit yet and I'm concerned with all the problems I see reported on this site.

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Date created: 2009-01-29 Name: Unhappy Homeowner
Location: Northern Virginia
Years owned: 1

Satisfaction Rating:
Review:
"Homeowner, Northern, Virginia"
After 15 years my 80% efficient York heat pumps gave up and I replaced the small unit with another York since I had replaced the outside compressor unis a year earlier. The 3.5 ton unit was replaced with a Trane XL16i unit that was supposed to save me 30% on my electric bill. The new high effeciency Trane XL16i unit runs constantly and the outside unit has been frozen up numerous times. The technician came out yesterday for the third time in three weeks and stated that it was normal for the outside coils to be totally frosted over with one inch of ice. (He replaced the defrost board and sensor two weeks ago to get the frost to melt.) Two weeks ago I got a $575 electric bill (highest ever) thanks to my new high efficiency Trane heat pump.

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Date created: 2009-01-28 Name: Lynn
Location: Ramona, CA
Years owned: 5

Satisfaction Rating:
Review:
"we are very unhappy"
We had our heat pump installed 5 years ago. The installer promised a 30% savings in electricity. Not only did we not see any savings (as monitored by kwh, not the electric bill $), the thing will not heat the house in the morning, when it is coldest. Granted, we live in San Diego county, but we have some altitude and lots of frosty mornings. The house heats great when its like 55 degrees in the afternoon, but blows cold air when its 28 degrees in the morning (outside). Multiple trips from the installer and independent contractors have not solved the problem. We have renewed disgust every winter when this happens. It does seem to cool ok, but again, we did not save any money. Thank god we don't live in a really cold climate!

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Date created: 2009-01-25 Name: M. Burbage
Location: Montpelier, VA
Years owned: 12

Satisfaction Rating:
Review:
"Very Reliable Unit"
We have owned our xe1000 system for twelve years. The unit has been flawless. We noticed that our bills were starting to go up so we had the unit checked. Turns out that the air handler is rusting out from the moisture in our crawlspace. Not Trane's fault. Living in Virginia everything condensates with our hot and humid summers. I am replacing it with a 15 seer unit this week. I am confident that it will be flawless as well. A clean install will keep the unit from failing. It is difficult to keep contaminates out of the line set. But if your tech is careful the unit will last for years. If not the compressor and everything else will fail early.

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Date created: 2009-01-22 Name: Pam
Location: Exton, PA
Years owned: 3

Satisfaction Rating:
Review:
"Trane XL16i"
Installed Trane XL16i, variable spd, hw media filter, Aprilaire #600 in May 2006. Been very pleased with unit. Replaced unit cost us $240 per month on budget plan w/electric co. New unit lowered our bill to $170 per mo. (2400 sq ft home).I Have hand eczema, and the heat pump does not dry my skin as bad as gas in previous homes. This winter temps. are colder than previous years and will comment when temps fall below 10 degrees the heat pump shows signs of struggle, our thermostat is set at 65 and heat pump falls 3-5 degrees below the set temperature. I have Delonghi radiator heaters over the kid's vents to keep temps in their room warmer during this time. if you are located where temps fall in the 10 degree mark or lower, rec. to install back up furnace of gas/oil/ wood stove to keep your home warm. As with any brand of heat pump you have installed, the units are only as good as the contractor who installed it. Shop for a contractor first before choosing the brand, all units are built very well nowadays. We chose our contractor, and chose Trane due to the 10 yr warranty which other brands did not offer at the time.

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Date created: 2009-01-21 Name: J. Bates
Location: Scottsdale, AZ
Years owned: 10

Satisfaction Rating:
Review:
"Review of Trane Heat Pump"
We put a Trane Heat Pump in our home just over 10 years ago. It worked well until right after the warranty expired. I would have been happy to have it repaired but Trane stated they have only a few parts left because it is an older unit. They are charging a lot of money for the part. According to our contractor, the price of the part is 6 times what it was just a year ago.

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Date created: 2009-01-14 Name: F. Smith
Location: Upstate SC
Years owned: 2

Satisfaction Rating:
Review:
"Heat Worries"
Replaced a worn out Rheem heat pump with the XL14i Trane 1 1/2 years ago thinking I was getting the very best. Summers are great, with no problems. Heating season however is another story. Sometimes the system works with warm cold air, but at other times it only blows cold air. It just continues to blow cold air without stopping even with the outside temperature above 35 degrees. Very upsetting! Service techs have been out twice, once first heating season and once this heating season. They do not find anything wrong. I will never ever buy a "heat" pump again or purchase any home with a heat pump. What an oxymoron!

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Date created: 2009-01-14 Name: M Blackledge
Location: Ellisville, MS
Years owned: 3

Satisfaction Rating:
Review:
"PIECE OF JUNK"
I am a disabled elderly widow. I paid $5,500 after Hurricane Katrina for a Trane Heat Pump. The outside unit has frozen every winter! The man who installed it did not tell me it would freeze up until after he put it in & got his money. Today it is 24 degees, 65 maybe in my house!! Had I known about this problem, I would never have bought a Trane and I never will again! Repairman has made numerous trips but never solves the problem. TRANE-your product is a rip-off! Very, very dissatisfied with unit!

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Date created: 2009-01-09 Name: G. Sobul
Location: Chase, MD
Years owned: 22

Satisfaction Rating:
Review:
"Trane Heat Pump"
I bought a house in 2005 with the original unit from 1987. The home inspector at the time of purchase suggested replacing it in the near future. However, it has been working great. I thought I would purchase another until I began reading the reviews. It appears the older systems are much more dependable than the newer units. Wow, now I am perplexed.

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