Consumer Reviews of TRANE heat pumps

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Date created: 2009-06-15 Name: B. MacWilliams
Years owned: 20

Satisfaction Rating:
Review:
"Good Heat pump"
Well, I got bad news today, my heatpump needs replaced. I've had a 2.5ton Trane heatpump since 1989. I had one outside board replaced and and inside switch. Added some freon every two or three years but otherwise, I think it's been a very good unit. Now, I hear that Trane doesn't make a very good unit. Well, I was very happy with this one.

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Date created: 2009-06-13 Name: D Carpenter
Years owned: 15

Satisfaction Rating:
Review:
"15 Year Old Trane XE1000"
Got a new Trane xe1000 Heat Pump in 1994. Air Handler had to be replaced around 1999. About 2 years ago, the coil started to corrode. Overall, the heat pump only needed about $500 in repairs in 15 years, but the air handler hasn't lasted for 10 years and now am having to replace the whole system since r22 will be hard to get after 12/31/2009. Would recommend seeing if there is a better system out there.

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Date created: 2009-06-12 Name: Terry Lee
Years owned: 2

Satisfaction Rating:
Review:
"Replace evaporator coil after 18 months"
Spent $10,000 dollars on Trane unit for my beach house and thought I bought the best. Less than 18 months later the evaporator coil had to be replaced at a labor cost of $422. I bought because of the name but am very disapointed with this product and am concerned about future repairs. I've owned American General and other brands and Trane is all hype and junk for the money.

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Date created: 2009-06-06 Name: Sharon O.
Years owned: 6

Satisfaction Rating:
Review:
"Trane Heat Pump"
We purchased our brand new Trane heat pump six years ago because we thought we were purchasing a top-of-the-line product. I would not qualify it that way today. It definitely helped our heating bill go down, but the problems we have had with it have been unbelievable for a new system. The first to go was the compressor. Major part! The cost was around $3500. The next problem was a valve. Well, that cost $1500. We purchased our unit for $6000. luckily, we purchased a 10-year parts and labor warranty or I would be livid right now. We have only 3 more years to go on the warranty and I hope that if anything major is going to break, it had better do it now. The company that installed our unit and services it said they will no longer be selling the Trane because of all the problems they are having with it too. For those who did not buy the warranty are pretty upset too. So if you are considering a Trane, please think twice before you do and research the products out there (and there are many who are good).

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Date created: 2009-06-03 Name: Mr. PO'd
Years owned: 2

Satisfaction Rating:
Review:
"Severely Ticked"
Had a $2500 off brand unit for 12 years. Finally started to nickel and dime me every year, so I bought a top of the line $9,000 Trane (variable speed, dual compressor). Now, just under 2 years later, I had to have the motor, circuit board, and motor module replaced. My $2500 unit cost me about $4000 (including purchase and installation) over a 12 year period. At this rate, my $9000 Trane will cost me about $30,000 in 10. Contacting Trane about this issue has been in vain. One more incident and it gets replaced.

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Date created: 2009-06-03 Name: R. Koebbe
Years owned: 15

Satisfaction Rating:
Review:
"Very pleased with Trane"
My Trane 3.5 heat pump furnace unit has run flawlessly for 15 years. Not one service call for problems. I had it cleaned about three times. I am planning to replace it for the tax credit.and naturally favor Trane but am concerned about all the negative feedback.

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Date created: 2009-06-02 Name: Mark Salzer
Years owned: 6

Satisfaction Rating:
Review:
"Trane xl13i heat pump quality issues"
My xl13i heat pump is dead w/compressor failure as well as fan motor, r410a is burnt red, indicative of overheated motor windings. Unit is 6 years old and has been troublesome from day one. a small leak in the indoor coil resulted in frequent charging of the system ($), so the coil was replaced when the unit was 4 years old. The higher system pressure required when using the r410 refrigerant puts lots of stress on the plumbing and compressor, so I'm not too surprised that these systems have problems. What I'm looking for is a heat pump that is engineered for the higher pressure and compressor stress. Trane must be taking a bath financially with all the warranty costs.

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Date created: 2009-06-01 Name: Anna kleinschmidt
Years owned: 4

Satisfaction Rating:
Review:
"You can stop a trane!"
I bought this unit 4 years ago so the house would be cool. I was ripped off $10000 and you would think when I wanted to cool the house it would but every year since I bought it I have had to call them out, and every year I have to wait up to a week to get it fixed because apparently all of there products are crap! I also wanted 2 units one for the upstairs and one for the down stairs and they assured me that this pump will work and make both floors comfortable. well in the slight chance that the downsatirs does work the upstairs is unberable so I have to use window units for up there! Run dont walk away from trane!

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Date created: 2009-05-29 Name: D. Martin
Years owned: 1

Satisfaction Rating:
Review:
"TRANE 2.5 Ton HEAT JUNK"
Have only owned for 11 months, Great unit if you live in a climate of 80 degrees. Right now it is 87 degrees outside, and I have a $20 Wally- World fan blowing on me to keep from sweating! By the way, factory rep. was here two (2) days ago, and assured me that problem was corrected! Ha! Ha!

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Date created: 2009-05-27 Name: Candy Naff
Years owned: 3

Satisfaction Rating:
Review:
"Ms."
I had a XL14i trane unit installed April 2006. It has not really been the greatest but I have dealt with it. At the present I am sitting in a hot house due to not cooling. It is impossible to get someone to come look at in in a timely manner due to their schedule. And of all things, there isn't even a phone number to contact anyone at the Trane Company. I debated on buying a Carrier or a Trane three years ago and supposedly Trane was a good unit. Boy I was fooled. Model #2twx4024b1000aa. Thanks for nothing.

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