Consumer Reviews of TRANE heat pumps

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Popularity:
#27  of 56 brands of heat pumps

33% of customers recommend
2 of 5 stars 366 reviews

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0 of 1 people found the following review helpful:
 
Date created: 2009-06-03 Name: Mr. PO'd
Years owned: 2

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Severely Ticked"
Had a $2500 off brand unit for 12 years. Finally started to nickel and dime me every year, so I bought a top of the line $9,000 Trane (variable speed, dual compressor). Now, just under 2 years later, I had to have the motor, circuit board, and motor module replaced. My $2500 unit cost me about $4000 (including purchase and installation) over a 12 year period. At this rate, my $9000 Trane will cost me about $30,000 in 10. Contacting Trane about this issue has been in vain. One more incident and it gets replaced.

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1 of 1 people found the following review helpful:
 
Date created: 2009-06-03 Name: R. Koebbe
Years owned: 15

Satisfaction Rating:
5 of 5 stars Very Satisfied

Review:
"Very pleased with Trane"
My Trane 3.5 heat pump furnace unit has run flawlessly for 15 years. Not one service call for problems. I had it cleaned about three times. I am planning to replace it for the tax credit.and naturally favor Trane but am concerned about all the negative feedback.

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0 of 1 people found the following review helpful:
 
Date created: 2009-06-02 Name: Mark Salzer
Years owned: 6

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Trane xl13i heat pump quality issues"
My xl13i heat pump is dead w/compressor failure as well as fan motor, r410a is burnt red, indicative of overheated motor windings. Unit is 6 years old and has been troublesome from day one. a small leak in the indoor coil resulted in frequent charging of the system ($), so the coil was replaced when the unit was 4 years old. The higher system pressure required when using the r410 refrigerant puts lots of stress on the plumbing and compressor, so I'm not too surprised that these systems have problems. What I'm looking for is a heat pump that is engineered for the higher pressure and compressor stress. Trane must be taking a bath financially with all the warranty costs.

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0 of 1 people found the following review helpful:
 
Date created: 2009-06-01 Name: Anna kleinschmidt
Years owned: 4

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"You can stop a trane!"
I bought this unit 4 years ago so the house would be cool. I was ripped off $10000 and you would think when I wanted to cool the house it would but every year since I bought it I have had to call them out, and every year I have to wait up to a week to get it fixed because apparently all of there products are crap! I also wanted 2 units one for the upstairs and one for the down stairs and they assured me that this pump will work and make both floors comfortable. well in the slight chance that the downsatirs does work the upstairs is unberable so I have to use window units for up there! Run dont walk away from trane!

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1 of 1 people found the following review helpful:
 
Date created: 2009-05-29 Name: D. Martin
Years owned: 1

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"TRANE 2.5 Ton HEAT JUNK"
Have only owned for 11 months, Great unit if you live in a climate of 80 degrees. Right now it is 87 degrees outside, and I have a $20 Wally- World fan blowing on me to keep from sweating! By the way, factory rep. was here two (2) days ago, and assured me that problem was corrected! Ha! Ha!

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0 of 1 people found the following review helpful:
 
Date created: 2009-05-27 Name: Candy Naff
Years owned: 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Ms."
I had a XL14i trane unit installed April 2006. It has not really been the greatest but I have dealt with it. At the present I am sitting in a hot house due to not cooling. It is impossible to get someone to come look at in in a timely manner due to their schedule. And of all things, there isn't even a phone number to contact anyone at the Trane Company. I debated on buying a Carrier or a Trane three years ago and supposedly Trane was a good unit. Boy I was fooled. Model #2twx4024b1000aa. Thanks for nothing.

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1 of 1 people found the following review helpful:
 
Date created: 2009-05-26 Name: SW Thrasher
Years owned: 9

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Trane Heat Exchanger coil problems"
I have two rental duplexes with a total of four Trane heat pumps, installed in 1999. The heat exchanger coils developed slow coolant leaks in their third year of service. There was no remaining warranty coverage at that point. The installer & Trane told me I am "out of luck". My options are to re-charge the units twice a year, or to replace all of the units with newer ones. I'm obviously not happy with Trane's quality and would never purchase their product again.

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1 of 1 people found the following review helpful:
 
Date created: 2009-05-19 Name: Tim Mercier
Years owned: 3

Satisfaction Rating:
5 of 5 stars Very Satisfied

Review:
"Refrigerant and Tubing Installation is Key"
I find that Trane equipment is very good, but the installation work, especially the refrigeration piping installation, tends to be poorly done. Unfortunately, r-410a refrigerant is much less forgiving than r-22 when it comes to line sizing, length of run, purging and brazing, evacuation and charging. Installation expertise required for r-410a systems is two or three levels higher that that for r-410a. R-410a systems operate at much higher pressures and leaks form easier, especially when the tubing and joints is not purged and brazed as it should be. r-410a refrigerant must be weighed in and must be gaged to charge precisely. If you are disappointed in your system performance, refrigeration charge and tubing issues are the most likely culprits.

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1 of 1 people found the following review helpful:
 
Date created: 2009-05-17 Name: D. Hunt
Years owned: 9

Satisfaction Rating:
5 of 5 stars Very Satisfied

Review:
"Very Satisfied"
My Trane XL14i with a 4tee3f31 has been flawless and made our lives much better. Mt previous Goodman was a piece of junk( 4 repairs in 1st year,coil,compressor,contactor,capacitor) I work in construction and thought since I seen alot of goodman s they would be ok. Wrong, you see them alot because their cheap! And installed by less than competent technicians in my opinion,they were very ignorant of their own system. Get a quality Trane heat pump and use a Quality company, not pick up truck Joe!

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0 of 1 people found the following review helpful:
 
Date created: 2009-05-14 Name: Ron
Years owned: 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Ron"
I have three Trane Units, and all three coils have failed within three years.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.