Consumer Reviews of TRANE heat pumps
Read more about TRANE heat pumps
Reviews by Series
Date created: 2013-01-15
Name: k dobbs
Location: hixson tn
"Never ever get another Trane"
I will never ever recommend a trane I have a heat and air unit and it's least then a 1yr old and I have at least called a repair man out to fix something at least once a month
Date created: 2012-12-21
Name: Pissed off Momma
Location: Hot Texas
"Don't waste your time & money!"
If your hvac repair budget is the national debt, then you "can't stop a trane". Don't waste your time & money!!! I have had more dates with the repair man than my husband over the past 7 years!! Spent more $$$$ on paying him also. If you really want to know what I think.
Date created: 2012-12-12
Name: renee hoffman
Location: frederica delaware
Brand new unit installed August 17, 2012 air conditioner noisy heat pump went out ten times repair man out ten times still not fixed. Cant find a number for trane will never buy again or recommend I will be calling better business bureau.
Date created: 2012-12-01
Name: Jon Doe
I bought my Trane in 2002 and it has been giving me trouble ever since I've had it. I replaced over 10 years 4 compressors and they keep going out and I'm tired of spending money on something that doesn't work. Calling different air conditioning people come out and charge ridiculous prices and I also replaced fan motor and compressor. I wouldn't never buy another Trane unit because they are not worth a damn!!!!!
Date created: 2012-11-20
Name: Dan E.
Location: Greensboro, NC
"It's a Lemon"
Have had a 5 ton dual fuel seer 12 for 7 years. Have replaced the mother board twice, the coil this past August, and now the compressor is gone. Told the technician to get the piece of junk off my property. Damn what's left of the warranty. I'm installing a Goodman! It's not hard to stop a Trane, but it is hard to make a Trane run.
Date created: 2012-11-05
Name: Richard W Clason
Location: Lubbock, TX
"Dual fuel heat pump"
I had my house built in 1993 with a Trane Dual Fuel heat pump system installed. I have had no problems with the system but the thermostat just went out. Ridiculous price to replace a simple thermostat --- $250.00. Since it is only a 10 seer rating, I am considering replacing the unit. The only drawback is the cost versus reviews. With the reviews I have read, any and all systems are only worth about 10% of what is charged.
Date created: 2012-09-27
Name: Lee Vance
Location: Logan, West Virginia
"Don't buy from guyan heating and cooling, Logan, wv don't want to honor warranty"
My trane heat pump is 2 years old, the fan motor has burned up and cannot get them to stand by their warranty. Initially when they thought it was gonna be a profit for them they were really excited about replacing it, once they realized it was warranty work they are putting me off not answering the phone or returning calls because they say trane corp. can't find a fan to ship. I highly recommend go with another brand and do not let guyan heating and cooling do the work. If your from southern West Virginia go with a different company. Guyan Heating and Cooling is a very unprofessional company and very unreliable.
Date created: 2012-09-20
Location: Fredericksburg, VA
"TRANE does not stand behind product!"
Had a trane heat pump on a rental property for 8 years. It's on its 4th compressor, 3rd fan, dropped freon once, had some expensive valve break, lost a resistor pack. All different calls. I have not had to pay for some of it as it is under warranty but have had to pay plenty of labor to the tune of $3,000!!!!! And guess what? TRANE will stand behind their product even though I have had 10 service calls in 8 years. Piece of junk, and the company is a piece of work. If I had the time I'd sue using the state's lemon law but I'm waiting for one more breakdown which I am SURE will come.
Date created: 2012-09-14
Location: holiday fl.
Today is Sept 14,2012 : I bought the XB14 4 tone heat pump (4twb4049e) and 5 ton air handler (4tee3f66a1000a) 23 months ago. When it was 9 months old the system died....in July.....90 + degrees.....and on a weekend.A circuit board burned out in the air handler. Apparently the 10 year warranty doesn't cover "after hours" or weekends.It cost me $300 and change to have it repaired. Corresponded with Trane in Texas asking why I had to pay to have this repaired when its only 9 months old and I spent thousands and thousands of dollars for the Trane system and why don't they stand by the Trane name. It was like talking to a politician. Last month the system died again ...August in Florida,hot-hot-hot...Air handler again. The bearings on the motor burned out..Dealer couldn't get a new motor for 24 hours,(could have if he wanted to but it was after hours). But I learned my lesson from last time, don't bother Trane in Texas and only have problems 8 to 5 Monday to Friday. The point of this complaint is "Why buy a Trane?". The company seems to be resting on the motto "can't stop a Trane". Well you certainly can and with a screeching halt. With the money you spend to buy a Trane you should not have these problems. The testing and quality control seems to be non-existent. I had a tossup between Trane and Carrier and I went with Trane because my old unit was a 20 + year old 4 ton trane heat pump and the Trane guy did a better presentation. Now I'm going to forever wonder if I did the right thing for my family by going with Trane. Right now I think I would have been better off with Carrier. At least I feel better by writing this and maybe give somebody some information to help make an informed decision about the purchase of a ac/heat pump system for the home.
Date created: 2012-08-07
Name: Steve Carter
"WILL NOT COOL HOME"
I have had this 4 ton in my home for 8 years now and every year the service folks say it is doing all it can. It is a sorry excuse for an air conditioner and I will never own another heat pump or Trane product.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.