Consumer Reviews of TRANE heat pumps

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Date created: 2012-07-01 Name: Greg Alford
Location: Dyersburg, TN

Satisfaction Rating:
Review:
"TRANE WRECK"
Purchased 12/07 in upgrading an old but fully functioning heat pump, then moved from house in June 09 and put on market. Empty house w/temp set summer 84 & winter 65. No problems until July 2011- blower motor went out-parts warranty, labor not. Oct. 2011-outside expansion valve died- part warranted, not labor or freon -$525 total bill. Closed housesale on 6/26 (inspected before and no knowledge of any problem). 2 days later the unit developed near complete blockage/failure of expansion valve/line. Buyers moving in with ourside temp 104/inside 86 and 3 young children. Local dealer did not have part, none in 100 miles radius. Ordered part to arrive 7/3. Part covered, but another labor and massive freon charge. We intend to pay for these repairs although there was nothing wrong when we closed and we got slaughtered on sale price. a client of mine advised me that Trane made significant design chages to reduce the cost of production and that the newer units are nowhere near the quality that Trane formerly stood for. I wish I had known that client sooner. never again

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Date created: 2012-06-25 Name: C. Bowers
Location: Fredericksburg, VA

Satisfaction Rating:
Review:
"Everything strops a TRANE"
My unit is less than 7 years old. It is on it's fourth compressor, it's third fan, it has sprung a leak and lost freon, and an expansion valve has malfunctioned. Parts are covered, labor is not. I've paid for this unit twice now. There's just nothing to say other than stay away from Trane. Their service reps have been useless.

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Date created: 2012-06-01 Name: R. HAYNES
Location: FLORIDA

Satisfaction Rating:
Review:
"AVOID THE TRANE WRECK"
Every major component of my heat pump (except evaporator coil) has been replaced and the system is less than 7 years old. This includes compressor, condenser coil, fan motor, reversing valve and capacitors plus numerious refrigerant leaks repaired. One repair technician commented that he had never experienced so many problems with a system this new. Avoid the Trane wreck.

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Date created: 2012-06-01 Name: G. Jones
Location: Berea, KY

Satisfaction Rating:
Review:
"Don't buy a TRANE."
I am looking at my $205.00 bill for my third service call on my less than two year old trane heat pump, and thought I would try to help others make a good decision about whether or not to buy a trane heat pump. Don't!! I was warned by a friend in the hvac business that a large percentage of the service calls he made were on trane units, but at that time Trane was offering a very good same as cash purchase plan so I gave it a go. Got the extended warranty which, as it turns out, was a good idea because the parts were free, however labor is not. I have never been a big porponent of extended warranties, but if you must buy a trane, I highly recommend it because there is a high probability that you will need it.

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Date created: 2012-05-06 Name: James. Mittino
Location: Warsaw, MO
Years owned: 3

Satisfaction Rating:
Review:
"Noisy, inefficient and unreliable"
After less than 3 years, I hired a Carrier HVAC contractor to remove the TRANE. Obviously, he did so very willingly. I think he was tired of working on it, frankly!!! (After the warranty had expired, I called in a different contractor to maintain the unit, HOPING he could solve my problems) Higher utility bills and unreliable performance were my major problems with the Trane unit. I had to cancel my son's birthday party because the A/C broke on an August afternoon (the unit was less than 5 months old!!!!). Twice, the compressor leaked PURON. After the warranty had expired, I decided to bite the dust and change out the unit. I am very pleased with my new Carrier unit.

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Date created: 2012-05-04 Name: Tricia C
Location: Montville, OH
Years owned: 2

Satisfaction Rating:
Review:
"Should have never bought a Trane"
After deciding to replace our propane with all-electric, we decided on a Trane heat pump that was installed in the fall of 2009 in our 2400 sq ft home. Since installation, the entire unit has been replaced, a fan has been replaced, freon has regularly been added, something else had to be replaced because the last person put in too much freon... It has been endless. The installers have been out so many times (over a dozen), I can't even keep count. Wish I would have known then to document every single call and visit, because "amazingly" they don't! Got so fed up with installers that we had a Trane rep come out that went over the entire unit side-by-side with the installers but wow, didn't find a thing wrong. My electric bill has skyrocketed though the thermostat is never set above 72 on even the coldest day and my house is never truly warm in the winter. Vents blow cold air in the winter. Auxiliary heat stays on for days, which seems contradictory. Now, as warmer days approach and we put our a/c on, the house stayed 4-5 degrees above where I set the thermostat to and never cooled off. Probably going to need some more freon because that makes sense with a unit less than 3 years old! Disgusted with both Trane and our installers. Wish we had done more research before going with, presumably, the best.

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Date created: 2012-04-18 Name: all seasons
Location: north carolina

Satisfaction Rating:
Review:
"problems all the time"
2Ton heat pump was installed in new home in 2004, I have repairs done about 4 times a year, this repair will cost about 1500.00. have spent around 3500.00 dollars in the last 4 years, tired of spending on junk, buying new heat pump.. not a trane. quality has declined over the years and will continue to get worse.

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Date created: 2012-02-26 Name: Dexter Bartlett
Location: Pittsford, MI
Years owned: 1

Satisfaction Rating:
Review:
"Inefficiency!"
Because of a number of breakdowns on my former electric fueled unit I decided to go with the more 95% efficient propane unit. Not! To heat my home in the warmest winter ever it is costing me twice the price of my former unit. It is burning 5.6 gallons per day with the thermostat set at 68 degrees (formerly 72 degrees on electric unit) in my 2300 sq ft home. When I the installers to check it out they found nothing wrong. Any suggestions or comments are welcome.

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Date created: 2012-01-24 Name: D jackson
Location: Marlinton, WV
Years owned: 1

Satisfaction Rating:
Review:
"Trane - Absolute Junk!"
Installed on December 27, 2010. First compressor went out in March, 2011. Compressor replaced under warranty. Second compressor went out in June, Trane authorized replacement of entire unit only if I paid to replace the A-coil, which I paid to replace. Third compressor went out in November and it took me a month to get the installer to come back out to inspect and decide the compressor was out again. In the mean time, the emergency heat has been on along with space heaters. Installer tried to blame it on my electrical service, but I've had 2 licensed electrical contractors inspect and tell me there is nothing wrong with the electric. Unit is now sitting unhooked, contractor refuses to hook it back up and all bills have been paid. I guess it's time for an attorney.

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Date created: 2012-01-19 Name: R. Bennion
Location: Charlotte, NC

Satisfaction Rating:
Review:
"Bad experience"
I had a xr 11 unit installed when I made my screened in porch into a sun room. So it is one unit for one room, about 300 sq. ft. Unit installed in June, 2005. First compressor replaced under warranty July, 2008. Second compressor replaced June, 2011 with me paying $880 for labor. Now I have a bad TXV valve which will cost $1,200 for parts and labor. I called Trane on Dec 10, 2011 said would look into it. Called again December 20, still no determination. Called January 4, 2012, still nothing. Called January 19 and was told the file was closed on January 9, but did not contact me. This is a piece of junk. My other units, not Trane, have worked for 20 years without a problem. Not only is the product bad, the customer service is just as bad. I'll never buy another

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