Consumer Reviews of TRANE heat pumps

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Date created: 2009-07-23 Name: Gary Pritchard
Location: Georgia
Years owned: 6

Satisfaction Rating:
Review:
"Trane is unreliable"
Purchased an XL13i system in 2003. The first two years it ran great, no problems, then the expansion valve had to be replaced under warranty. Two months ago, outside unit would not go into cooling mode. Had it checked every six months, so they checked it out and told me the printed circuit board was bad. Told me it was not under warranty and it would be $410 for part. Since my wages have been cut, I said no way and have opened up the windows all summer long here in Georgia. Do not know what I am going to do this winter. I called a Trane distribution center in Atlanta, Ga and they said it was $290 for same part. I emailed Trane and of course no reply. This will be my first and last Trane. When you assemble items with low quality parts, then you produce junk and low customer ratings.

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Date created: 2009-07-21 Name: John Smith
Years owned: 14

Satisfaction Rating:
Review:
"Trane XE1200"
We have a xe 1200 unit and we have not experienced any issues for the 14 years we have owned it.

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Date created: 2009-07-13 Name: Duane Miles

Satisfaction Rating:
Review:
"Pet owners beware do not buy a Trane"
We were upgrading the ac unit in our home to be more energy efficient. Talked to a Trane agent at Home depot. After several conversations with the agent, about the best systems for air quality in our home, and our concerns about any problem that might arise due to owning 4 pets (3 cats and a small Dog), we purchased a Trane heat pump for $8,000.00. 6 month later it stopped working, no problem I thought it is under warranties parts and labor for 5 years, boy was I wrong! Made a call to Trane Certified service technician Turn’s out the coil had a leak and it t was going to cost me $2496.00 to replace it. Why you ask? There was animal hair on the coil and since I did not open the unit and clean the coil each month, it was lack of maintenance on my part. I received no maintenance instructions other then change the filter each month, which I do already. After several emails to their customer service department (big joke no “phone number” to contact anyone) I was given a number to call, they were shocked that I would be charged for a leaky coil still under warranties and would check into it and call me back. I emailed pictures of the unit and the coil. After 2 weeks I called them back, and was told they were still working on my case and would call me later that week. A week later I called the again, I also called then the week after that and was directed to voice mail. The next day I received an email telling me. “I have been in and out and apologize for the delay but in our conversations. Our service rep, they have indicated that the extensive cat hair on the evaporative coil caused the overheating and increased pressure which led to the coil failure. Given their summary of the conditions contributing to the failure and absent a review to the contrary prior to the replacement of the coil, there is nothing that we can do. “ I sent another email to them asking what about a review and was told it needed to be done before I had the coil replaced. I have sent several emails since and requested that they be forwarded to the CEO of Trane but have had no response. So Pet Owners beware if you “it is hard to stop a Trane” unless you own a cat! I for will never buy, recommend, or shop where they sell Trane units now or anytime in the future.

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Date created: 2009-07-11 Name: Joe Competition
Years owned: 1

Satisfaction Rating:
Review:
"Joe Competition"
Only got pump installed a week ago...already my wife has divorced me, my kids hate me, and the coils have pin hole leaks and all the freon escaped, even tho it doesn't have freon as a refrigerant. I'm so mad, I feel like posting malicious reviews of Trane products--especially since I'm a contractor who installs a competitor's product! Doesn't that just smoke your tookies!

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Date created: 2009-07-11 Name: Eddie Brown
Years owned: 2

Satisfaction Rating:
Review:
"Get a Trane then you better buy a Lawyer"
I have a new Trane, less than 3 years old and just got a bill for $800 for freon leak that had to be fixed. The line set is not covered under warranty and it is only charged annually. We are going to talk with an advisor before we pay the bill. Our Trane dealer has been out 4 times since the new unit was installed and 3 of those times he said that it just needed some freon. The last time he found the leak and "fixed it". Now I have to pay over $800 to Scott's Heating and Cooling in Greenwood, sc. I have contacted Trane but they don't seem to care since it is not the "unit". My advice, is to buy a lawyer if you plan on a Trane unit.

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Date created: 2009-07-11 Name: KK
Years owned: 5

Satisfaction Rating:
Review:
"Worst equipment out there"
Tranes are the worst heat pumps out there. Mine is only five years old. It has leaked twice gone through two compressors. As I speak the unit has died and needs to be replaced. Do not buy a trane if you to keep wasting your money away.

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Date created: 2009-07-09 Name: P. Blowers
Years owned: 5

Satisfaction Rating:
Review:
"Beware of Trane"
We had a house built and put a Trane heat pump in 5 years ago, we have a had routine maintenance done every year. In January 2009 the fan went out and luckily it was still under warranty. May 2009 the compressor went out and the warranty was up in March 2009 an extended warranty was never offered and now they are saying that they are not willing to stand by their product. We will never buy another Trane anything. We will go back to Lennox products.

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Date created: 2009-07-09 Name: M. Fragnito
Years owned: 6

Satisfaction Rating:
Review:
"Trane XL13i nothing but problems"
Purchased 6 yrs ago, and has been nothing but problems since. Just recently, two pipes rubbing together, copper and aluminum, causing refrigerant to leak. This is a known issue given others have reported same problem. Also, had compressor changed, and they had to replace the complete unit. Cannot recommend Trane as a reliable product, do your homework and look at carrier and others.

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Date created: 2009-07-07 Name: Charles B.
Years owned: 1

Satisfaction Rating:
Review:
"Trane XL15i"
I had a Trane unit before and it lasted 20 years and was still working but I took advantage of a sale and tax break and replace the heat pump and air handler with new ones that are more energy efficient. The new XL15i and 2/4Tee air handler work efficiently and are much quieter than my old unit. So far I am very please with the new system and it's heating and cooling of the house.

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Date created: 2009-07-03 Name: Steve
Years owned: 5

Satisfaction Rating:
Review:
"Don't Buy a Trane!"
Purchased a new home with a new Trane unit (installed by Del-Air) and 4 years later the compressor failed ($750). A year and a half later had to have technician out for Freon recharge ($210). One month later coil had a leak and needed to be replaced ($750). Neither Del-Air nor Trane offered to stand behind this product. Do not buy a Trane or let Del-Air install your unit unless you don't mind paying for their mistakes.

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