Consumer Reviews of TRANE heat pumps

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Date created: 2009-10-22 Name: F. Marsh
Years owned: 8

Satisfaction Rating:
Review:
"Make sure you have a good warranty"
I have a Trane 4-ton Weathertron Heat Pump split system that was installed by a local Heat and Air company. They gave me a 10-year parts and labor warranty. Believe me that warranty was like gold because otherwise without parts and labor being covered, I would have spent a considerably amount of money (I estimate over $2000) in repairs. If all I had was a parts warranty, I would have spent (I estimate) around $1000 for labor to install the parts and recharge the system. 2001 - System installed but the head installer didn't know that he had a valve closed at the outside unit and couldn't figure out why the system wasn't working correctly. Later that day, another tech came over and opened the valve and the system started working. 2001 - After complaining about deficiencies in the installation, the contractor sent another crew out and they worked all day to correct the shoddy installation left by the first crew. 2002 - 2004 - No Problems 2005 - 2007 - 6 service calls for: recharge the system twice, Replaced the defrost control circuit board and ambient sensor, replaced the expansion valve, left wire off during the repair and system fail to operate correctly - replaced wire to fix, replace the indoor evaporator unit (would have cost me $$$$ without warranty). 2008 - 2009 - no problems

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Date created: 2009-10-20 Name: Candy Naff
Years owned: 3

Satisfaction Rating:
Review:
"Ms."
I still own the Trane. February 2009 my unit wasn't heating. It was 65 in my house. Called dealer and he said it would be late before he could come by the house. I set thermostat on emergency heat and after the house warmed up I set thermostat on regular setting and it did fine. In June 2009, the unit quit cooling. Coil had to be replaced. Labor cost me $394. I had a Rheem unit for over 20 yrs. and never had a bit of trouble. Since I have purchased this unit I have heard nothing positive about Trane products. Once I get out from under this Trane I will never purchase another one. Shame on you Trane for letting what use to be a good product become such a piece of crap.

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Date created: 2009-10-19 Name: Dex
Years owned: 25

Satisfaction Rating:
Review:
"do your research!"
This is a reply to r davis... Sounds like your problem needs to be taken up with the contractor not TRANE. If you would have had a Trane comfort specialist install the system they would have known that the XL16i CAN'T be used with zoning. If installed properly your energy bills will be lower. My advice is to call the Trane Comfort Specialist that you passed up because they were too much money and have them tell you what is wrong with the install.

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Date created: 2009-10-13 Name: E. Henley
Years owned: 2

Satisfaction Rating:
Review:
"Trane Heat Pump Problematic"
First winter with my new Trane system (Furnace and XL14i heat pump) the heat pump compressor failed after 1 month. Second winter unit worked fine with a set point of 20 degrees F. Two weeks into my third cold weather season and the heat pump is not working properly. Service technician will checkout the unit this week. I purchased the service agreement so have had the unit serviced both spring and fall. I rated the system Somewhat Unsatisfied because my air conditioner and furnace have worked as advertised and saved me money. If only the heat pump/compressor was more reliable.

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Date created: 2009-10-07 Name: R Davis
Years owned: 3

Satisfaction Rating:
Review:
"Bob"
3 year old 16xi with zonal system and clean effects air filter($22,000). Salesman told us this was the "state of the art" in comfort and efficency. Our heating bills have tripled from our last house that had a $5000 rheem system. We have had the installers techs out 10 times in the last 3 years. They have replaced the computer board, the main compressor twice and the clean effects air filter once. Our heating bills are still outragous. We have just open a case with the washington state attorney generals office.

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Date created: 2009-10-05 Name: Floyd Sense

Satisfaction Rating:
Review:
"Can't get replacement parts!"
New dual-fuel heat pump/furnace in 2007 (xr90,xr13). Installing/servicing dealer is no longer a Trane dealer. Evaporator coil failed - major leak. Trane unable or unwilling to supply a replacement coil to the dealer. It's in stock in parts center locally, but Trane won't release one from there for warranty work to non-dealer. We've been without heat/air for 2 weeks and it appears that the only option will be to replace the $6k system with another brand. Our first and last experience with Trane.

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Date created: 2009-09-30 Name: Mike Tedeschi
Years owned: 8

Satisfaction Rating:
Review:
"High Failure Rate"
I thought I had a bad unit, but after seeing these negative revirews - wow. What junk. Compressor went after 6 years. Replacement went after 2. 8 years and $4,000 worth of repairs.

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Date created: 2009-09-30 Name: Allan smith
Location: Portsmouth, VA
Years owned: 3

Satisfaction Rating:
Review:
"Trane is the best"
I am a idependent hvac contractor in portsmouth Va. and have the opertunity to sell any brand a/c units we want. In our industry when units break down after we install them the manufactures do not pay us to fix them. Therefore its in our best interest to sell ones that do not have problems. I installed a XL16i heap pump in my personal house 3 years ago and it exceeded even my expectations and we sell hundreds of these systems every year, so it takes alot. Trane is by far the best brand but if it's installed improperly it's not going to work. The installation is even more important than the brand you buy. Unfortunately it's a proven statistic that 90% of the systems that have been installed since the mid 1990's are installed improperly. That will explain why some people on this site are very happy and most are not. (Also people tend to complain more than they commend) Trane has its share of problems ( anything that is made by man does) but I can assure anyone that they are far fewer than any other brand. Do you homework on the contractor you are going to do business with. Check the bbb, check references, check their customer satisfaction score through trane. And last remember the cheapest contractor is almost never the best. Thank you, and take my word for it Trane is the best unit built.

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Date created: 2009-09-11 Name: Beverly
Location: Tampa, FL
Years owned: 20

Satisfaction Rating:
Review:
"Quality...20 years old, working good."
My trane is 20 years old and is working great, and I live in Tampa, fl, so it takes a beating...I Am going to replace both units this year only because of the sier rating (I would like to have a 16 sier rating), and the $1500 tax deduction that is being offered. I will probably sell my old unit because it is still in great working shape. By the way, I am guilty of not having it serviced every year like I should, but it still works.

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Date created: 2009-09-10 Name: John
Years owned: 23

Satisfaction Rating:
Review:
"Trane Heat Pum"
I have two trane heat pumps, 2 ton unit and a 1.5 ton unit, for 23 years and still going only problem have had is the 2 ton had to replace a switch in it after 18 years cost me $70 bucks than had a blown fuse on electrical supply bad,

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