Consumer Reviews of TRANE heat pumps

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Date created: 2009-12-14 Name: C. Byrd
Years owned: 3

Satisfaction Rating:
Review:
"Bad Trane Units"
Trane is the most unreliable unit I have ever owned. We have had to replace defrost boards in our outside units twice. As I am writing this, we are having our downstairs air return replaced with another brand. We have had to add freon to the units as well. I purchased Trane units because I believed that they were going to be of great quality. They are far from that. The frustration I feel is that we had to spend vacation money to have the unit repaired in the summer and now we are spending Christmas money to pay for additional repairs. This is tough on a family that is supported by teachers.

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Date created: 2009-12-12 Name: K Hanner
Years owned: 2

Satisfaction Rating:
Review:
"Mr"
Trane unit model2wcc3030a1000aa serial# 7042wk29h came with new home has failed-blower wheel broke at hub damaged heat strips, motor and capacitor. the quality of this product sure don't fit trane's advertisements.

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Date created: 2009-12-11 Name: Ann

Satisfaction Rating:
Review:
"Trane Platinum Duel Compressor Unit"
Owned this two months. Stated we would see a big difference in our heat bills. Bill went up $30 first month and it hasn't been cold yet and has doubled this month. We never had bills like this with our old Rheem unit even in the coldest months of winter. Spent $17,000 to replace and regret this now.

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Date created: 2009-12-09 Name: M Rubin
Years owned: 17

Satisfaction Rating:
Review:
"Admin. Coordinator"
Never had any repairs on the outside unit. Maintenance done every year with small repairs on the air handler. Installing a new unit in 2009. The air handler went out.

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Date created: 2009-12-08 Name: Jerry
Years owned: 2

Satisfaction Rating:
Review:
"Trane sucks"
Again, we've had trouble from day one. No response from Trane. We've spent $3000 on repairs after installation. We tell everyone we know that Trane sucks.

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Date created: 2009-12-07 Name: A. Rowche
Years owned: 3

Satisfaction Rating:
Review:
"Frustrated!"
We had a new Trane Heat Pump installed by our contractor. It was supposed to be a "state of the art". After 3 years, we had a faulty compressor. It's the dead of winter and we've already gone over a week and it's still not fixed ("part hasn't come in yet."). We have emergency heat but I'm afraid of what our bill will look like if we use it often. We have 2 babies in the house. This is very frustrating! We have a warranty on parts but not labor. The repairman estimates $56/hour for at least 4 hours of work. Argh! I see I am not the only one who is experiencing difficulties with this manufacturer! Maybe Trane should re-evaluate their products if they want to stay in business.

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Date created: 2009-12-04 Name: Fred
Years owned: 20

Satisfaction Rating:
Review:
"Old= good New=bad"
Old = good, New = bad. That is what I am mainly reading here on heat pumps whether they are made by Trane or anyone else. I am not an hvac tech, just a user with a rudimentary knowedge of home equipment/appliances. Whether the reliability is down to the crappy Chinese parts most equipment uses now (Btw the same thing is happening with refridgerators with Chinese made compressors and motherboards)or maybe the new enviro friendly regulations- different coolents etc. There is a smaller Trane unit installed on my condo, it has been serviced for routine stuff maybe 4 times in 20 years, other than that totally trouble free. Runs noisy sometimes and could be more efficent though- but hey it works!

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Date created: 2009-12-01 Name: HVAC tech
Years owned: 1

Satisfaction Rating:
Review:
"Why do people lie, are they salespeople perhaps?"
In response to all of the obsurd comments about trane heatpumps being unreliable and extremely high priced, I have to say that the notes seem to be by people not knowing anything about trane, but merely are trying to badmouth the product. Beware anyone that praises another brand in the same breath. They may or may not be salespeople trying to mislead people towards what they sell. I read one review about a guy who paid about $22000 for an xl16 heat pump and had to replace the main compressor twice. The xl16 heat pump only has one compressor. It is a single 2 stage compressor. The XL19i or XL20i heatpumps have 2 seperate compressors, but the 16 seer units are all single compressor units. If someone is bashing a unit that they have had to repair, shouldn't they know what they have had to repair. My XL14i works great as have all trane heat pumps that I've run across. I am an installer/service tech myself and have never had any major problems with anything trane. If I do though the tech support team is extremely supportive, and respond same day. The flat top on the unit saves me much grief, when freezing rain is causing fan blades on other heatpumps to freeze when they shut- off. Simple design, but a huge benefit.

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Date created: 2009-11-16 Name: K Power
Years owned: 2

Satisfaction Rating:
Review:
"We have been satisfied so far!"
We had to replace 15 yr old Trane unit and air handler 2 yrs ago. We used the local Trane dealer to install the XL16i unit. So far, no complaints. In fact our other air handler is dying right now, so we are looking at replacing that 17 yr old air handler and 6 yr old 10 seer pump with a new 15 or 16 seer Trane. I believe the installers can make a big difference. Make sure your lines are new or get flushed out from the old 22 refrigerant to the new 410!

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Date created: 2009-11-16 Name: T. Ford
Years owned: 2

Satisfaction Rating:
Review:
"T Ford"
3 Ton xr12 Trane. This unit is a lemon and has not proved to be efficient for us. 6 months; A sensor went out that caused the system to take longer to get to the new adaptive thermostat setting. We did not realize until mid winter that the system was switching to strip heat. Three weeks later problem was repaired. 12 months; Easy start component went out causing lights to dim and blink when the compressor tried to kick on. Strip heat was again utilized until problem was repaired. 18 months; Compressor is out. Strip heat is being utilized until repairs can be made. It took two weeks for compressor to come in. The compressor is in but the repair has not fit into schedule with no concrete date in site. We have experienced 2-3 times heating costs for half of the life of the unit.

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