Consumer Reviews of TRANE heat pumps

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Date created: 2009-12-07 Name: A. Rowche
Years owned: 3

Satisfaction Rating:
Review:
"Frustrated!"
We had a new Trane Heat Pump installed by our contractor. It was supposed to be a "state of the art". After 3 years, we had a faulty compressor. It's the dead of winter and we've already gone over a week and it's still not fixed ("part hasn't come in yet."). We have emergency heat but I'm afraid of what our bill will look like if we use it often. We have 2 babies in the house. This is very frustrating! We have a warranty on parts but not labor. The repairman estimates $56/hour for at least 4 hours of work. Argh! I see I am not the only one who is experiencing difficulties with this manufacturer! Maybe Trane should re-evaluate their products if they want to stay in business.

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Date created: 2009-12-04 Name: Fred
Years owned: 20

Satisfaction Rating:
Review:
"Old= good New=bad"
Old = good, New = bad. That is what I am mainly reading here on heat pumps whether they are made by Trane or anyone else. I am not an hvac tech, just a user with a rudimentary knowedge of home equipment/appliances. Whether the reliability is down to the crappy Chinese parts most equipment uses now (Btw the same thing is happening with refridgerators with Chinese made compressors and motherboards)or maybe the new enviro friendly regulations- different coolents etc. There is a smaller Trane unit installed on my condo, it has been serviced for routine stuff maybe 4 times in 20 years, other than that totally trouble free. Runs noisy sometimes and could be more efficent though- but hey it works!

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Date created: 2009-12-01 Name: HVAC tech
Years owned: 1

Satisfaction Rating:
Review:
"Why do people lie, are they salespeople perhaps?"
In response to all of the obsurd comments about trane heatpumps being unreliable and extremely high priced, I have to say that the notes seem to be by people not knowing anything about trane, but merely are trying to badmouth the product. Beware anyone that praises another brand in the same breath. They may or may not be salespeople trying to mislead people towards what they sell. I read one review about a guy who paid about $22000 for an xl16 heat pump and had to replace the main compressor twice. The xl16 heat pump only has one compressor. It is a single 2 stage compressor. The XL19i or XL20i heatpumps have 2 seperate compressors, but the 16 seer units are all single compressor units. If someone is bashing a unit that they have had to repair, shouldn't they know what they have had to repair. My XL14i works great as have all trane heat pumps that I've run across. I am an installer/service tech myself and have never had any major problems with anything trane. If I do though the tech support team is extremely supportive, and respond same day. The flat top on the unit saves me much grief, when freezing rain is causing fan blades on other heatpumps to freeze when they shut- off. Simple design, but a huge benefit.

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Date created: 2009-11-16 Name: K Power
Years owned: 2

Satisfaction Rating:
Review:
"We have been satisfied so far!"
We had to replace 15 yr old Trane unit and air handler 2 yrs ago. We used the local Trane dealer to install the XL16i unit. So far, no complaints. In fact our other air handler is dying right now, so we are looking at replacing that 17 yr old air handler and 6 yr old 10 seer pump with a new 15 or 16 seer Trane. I believe the installers can make a big difference. Make sure your lines are new or get flushed out from the old 22 refrigerant to the new 410!

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Date created: 2009-11-16 Name: T. Ford
Years owned: 2

Satisfaction Rating:
Review:
"T Ford"
3 Ton xr12 Trane. This unit is a lemon and has not proved to be efficient for us. 6 months; A sensor went out that caused the system to take longer to get to the new adaptive thermostat setting. We did not realize until mid winter that the system was switching to strip heat. Three weeks later problem was repaired. 12 months; Easy start component went out causing lights to dim and blink when the compressor tried to kick on. Strip heat was again utilized until problem was repaired. 18 months; Compressor is out. Strip heat is being utilized until repairs can be made. It took two weeks for compressor to come in. The compressor is in but the repair has not fit into schedule with no concrete date in site. We have experienced 2-3 times heating costs for half of the life of the unit.

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Date created: 2009-11-14 Name: T.M. Nile
Years owned: 13

Satisfaction Rating:
Review:
"Pleased with Trane"
Purchased a Trane xl1400 split system heat pump in Oct. 1996. Serviced 2x a year, condenser removed and cleaned once in 13 years. Parts replaced in 13 years: Compressor start capacitor, compressor contactor. Last week we learned the condenser had a refrigerant leak. We were quoted $1900 to replace it. Figuring it might be good money after bad, we opted to replace the system w/ an XL15i. Read the remarks of the HVAC contractor regarding system problems following installation. I have to agree. The contractor we chose for the XL 1400 and the XL15i operates a separate installation division; it's all they do. And I have to say they do their job well, which is why I did not hesitate to buy from them again.

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Date created: 2009-11-06 Name: Jeremy
Years owned: 1

Satisfaction Rating:
Review:
"Problems w/ Brandnew Trane XR15 A/C and Heat Pump"
After a ton of research and recommendations from several people we wnet with a Trane. We also decided to go with the top of the line xr15 15 Seer unit with the variable speed fan. The installer came highly recommended and does residential as well as commercial work. After one day we noticed that the house wasn't cooling, I went to ther garage the air handler was blowing, checked the heat pump, nothing it had frozen up. a tech came out and checked and said something about the unit not being programmed correctly and reprogrammed it..The unit worked fine again for about 3 and a half weeks, then just the other day my wife heard the heat pump cutting on and off, got the tech back out and it turns out that the "board" needs to be replaced..The part is not in stock since the unit is so new so we have to wait about 4 days. Fortunately, the tech was able to do a bypass, so we still havee air. As far as I'm concerned the jury is still out on Trane, but I can tell you that these problems don't give me much faith in the product.

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Date created: 2009-10-28 Name: Beverly
Years owned: 9

Satisfaction Rating:
Review:
"Trane X1000 10 seer"
We had trouble from day 1. This heat pump had to be repaired once every year. We are finally going to replace it. Trane has an awful warranty on parts and we had not warranty on labor. Never again will I buy a Trane!!!

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Date created: 2009-10-26 Name: Joe Schmitt
Years owned: 4

Satisfaction Rating:
Review:
"XL14i heat pump FAILED"
Just barely 4 years old and looking at a $1000 labor repair bill for 3 failed components. After all I paid for the parts warranty. I shiver at what that would have cost. The service guy said if I had not caught this in time the compressor would have went too and this $5,700 unit would be shot. When I contacted trane the email response was that inferior parts are used in their products and it is unfortunate. It appears they are not too concerned about quality products or repeat customers. I will share my experience with friends and family looking to upgrade/replace their systems now or in the future. a bad experience is never forgotten.

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Date created: 2009-10-24 Name: J. Groshel
Years owned: 11

Satisfaction Rating:
Review:
"XL1800"
Had planned on installing a full GeoThermal system but the dealer and I agreed that an xl1800 was the next best route to go. Install and initial operations were fine but it took a while to figure out how to get the best from the unit (ie. night time temps settings and morning ramp ups) . In the second year the defrost cycles were causing the house to get cool and there was a excessive amount of AUX heat running. Dealer identified a bad Defrost Board and a problem with the Trane thermostat. Board replaced under warranty...thermostat cost me $300. About six years into ownership the house again started getting cold when the unit was in defrost. One heat strip was found bad and was replaced under warranty. After eight years another defrost board bad (on my nickle this time ...$300+). The final thing was that at 10 years a broken tree limb hit the outdoor unit and smashed three plastic grills and heavily dented the lid on the outdoor unit. Unit operated fine... My regular dealer and two more in the area tried to get replacement parts with no luck. I tried myself going through dealers outside the state (Pa, N.C. and Ga.) with still no luck. Calls to Trane were barely acknowledged. Finally going through Trane factory and independent distributors I realized that if the distributors didn't stock them originally the parts don't exist. Trane factory does not support units more than 10 years old. All the dealers & distributors (about 10 parties in all) were very nice and tried to help but I was out of luck. In the end I fabricated parts from aluminum and what was left of my broken plastic parts. When the unit worked it worked great and I had very reasonable heating bills but too many problems in the first eight years that makes me wonder what to expect down the road. With this top of the line heatpump I expected 20 relatively trouble free years of service. I have a second house that will be needing a new heatpump and I really have to think twice before selecting Trane again.

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