Consumer Reviews of TRANE heat pumps

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Date created: 2010-01-31 Name: B. Boland
Years owned: 16

Satisfaction Rating:
Review:
"Mr."
I had an xl-14 installed in 1994. Less then 10 years, air handler coil replaced $1100. Later, defrost card replaced. 1/2010, the outside coil leaks. Trane wants $8k to buy. Now, I need a new system. All the units in my area are no name brands and have outlasted Trane. Also, contractor said Trane coils are not copper any more and the salt air affects the (alum) coils they use. So do not use Trane.

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Date created: 2010-01-21 Name: C. Smythe
Years owned: 3

Satisfaction Rating:
Review:
"Chuck S."
Replaced a working less efficient system with a Trane XL15i. Three years later, the coils are leaking and replaced for $500 free parts under warranty. After start-up, the reversing valve is leaking. I'm looking at an additional $500 for another warrantied part to be installed. As with everyone else... NO Trane support. Local Rep does not even fake it like he cares. There is no phone # to talk to a human and the guy that answers my pissed-off emails offers only canned answers that don't pertain to my problem. If you are considering a Trane system, I would suggest you smash your thumb real hard with a hammer and buy something else... It will save you hours of pain later.

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Date created: 2010-01-16 Name: P. Brown

Satisfaction Rating:
Review:
"not happy"
Let me tell you, they just do not make them like they used to. I had no trouble with my old Trane at all for 20 years. The compressor finally went out so I decided to buy another one. I have only had it for 5 months and this is the worst machine I have ever had. I am so displeased with it because it is so loud when it starts up. We spend a lot of time outside and I am truly disappointed with it. We have rain and very cold weather and the unit literally had ice covering it.

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Date created: 2010-01-15 Name: D. W.
Years owned: 14

Satisfaction Rating:
Review:
"Sold on Trane"
I had a Trane unit installed in my house after a home addition 14 years ago. We had to upsize the unit because of the extra sq. footage. I have never had to do anything to this unit other than cleanings. If someone asked me, I would not hesitate to recommend this brand.

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Date created: 2010-01-13 Name: Andy
Location: Tampa, FL
Years owned: 1

Satisfaction Rating:
Review:
"XR14 1.5 ton, Works so far"
This is the smaller unit on a 3000 sq. ft. home. The cooling is good, really like the variable speed air handler for keeping humidity down, big concern in Tampa, Fl. The condenser is very quiet and seems to be of high quality. Now for the heating; not so good, in fact if it gets below 50 degrees outside, heating is all but gone. Have to use heat strips. Luckily that's not a big deal here, but compared to other heat pumps I've had, this one is really weak. Had an Amana that heated like an oil furnace even below 30 degrees. Time will tell if this Trane ends up being as much trouble as others have had.

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Date created: 2010-01-09 Name: Chuck Quest
Years owned: 6

Satisfaction Rating:
Review:
"twr036 lemons"
I purchased a Trane twr036 Heat Pump and a Variable Speed Air Handler with a Clean Effects Air Cleaner. I have been through a compressor, a txz metering device, cell replacement on air cleaner all under warranty in the first five years. Right after the warranty expired, the second compressor failed and it is going to cost me 2300 bucks to repair. I asked the tech. who was here about the compressor about the air cleaner, and she said that they were a piece of junk that the factory hyped up as the best thing in the world with a huge sales campaign. That unless kept extremely clean, they had as much restriction as putting another coil in the furnace and the failure rate would be even higher if homeowners realized most had stopped working the first time they were washed. She said her company just wanted to sell new equipment and the sales staff was now larger than the service dept. The day after the tech. left, I was contacted by a sales woman who wanted to know if I was aware of how a new system would save me 100s of dollars a year and would I be interested in having a sales person stop in to talk to me. Sigh..

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Date created: 2010-01-07 Name: G. Pritchard
Years owned: 5

Satisfaction Rating:
Review:
"trane no good"
I have an XL14i system. It worked great for the first year. Have it checked twice a year. May 2009, it would not go to cool, so I called my Trane dealer and he said the variable speed motor module was bad. Of course, Trane would not warranty it and the part would cost $400. So, I worked extra jobs, saved money and went to Trane in Duluth, Ga and paid $100 less. Had module installed and it was bad! The factory had never programmed it! Thanks Mexican labor! So, I took off work and went and got another one, this was after my service man called a Trane rep and he said it was bad. So, he installed the second one and it worked fine until November 09 and system will not go to heat and doing same thing as before. When will American companies realize cheap labor does not equal satisfied customers. But then, it is all about profit. Isn't that why USA is in the biggest recession? No jobs because companies have moved to China, India, Mexico, etc. to make more money!

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Date created: 2010-01-07 Name: Patrick Gilliam
Years owned: 3

Satisfaction Rating:
Review:
"dont get trane"
Me and my wife built a house back in 2006. We bought 2 Trane heat pumps for our 4200 sq ft house. In 2007, during the summertime, we had to put our AC units on 67 just to keep it cool. Both of our units were running all day long. Me and my wife got our power bill and it was $500 dollars. Me and wife switched heat pumps in 2008. We went with American Standard and know we can set our AC units at 75 in the summer. Please don't get Trane. It's not worth it.

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Date created: 2010-01-06 Name: Olga V.
Years owned: 1

Satisfaction Rating:
Review:
"Heat Pump XL15i failed next day after installation"
The Heat Pump XL15i failed the next day after installation at the end of February 2009. And since that time, the heat pump has not performed well even during two consecutive months. The System stuck with the status “Heat On” and hangs and of course, no warm air was coming out of my vents until I reset it manually (set to emergency heat and switch back to heat). The service company has replaced thermostat, defrost board and other components but the problem is still there.

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Date created: 2009-12-26 Name: Ebro
Years owned: 2

Satisfaction Rating:
Review:
"Trane XLi"
Our Trane XL14i heat pump is nothing but a money pit. In 2 years since it was installed in our new house, we have called the technician out 6 times to get it fixed. We have the 10 year extended warranty and they refused to pay $2,000 in repair bills for the unit. They did pay 1 bill for $500 and denied the other bills because the Trane installed did not put it in properly when he installed it. I have climbed the ladder up to the top of Trane and all I have gotten is a "not our problem" attitude. They will let anyone distribute and install their equipment and refuse to stand behind their company name. I would recommend a Lennox to anyone considering a Trane. My unit has been serviced by 2 different "qualified" Trane installers and extended warranty dealers and I can still out the $2,000. My lawyer advised that it would cost me more in lost work time and fees from depositions from "experts" than it was worth. Seems like my installer/warranty provider has as many lawyers working for him as technicians. It took me several tries to find a lawyer in town that was not already involved with lawsuits with the Trane installer/dealer/service rep. If Trane is the only choice you have, then get a fan and save lots of money and frustration.

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