Consumer Reviews of TRANE heat pumps

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Date created: 2010-02-22 Name: Joan Morton
Years owned: 5

Satisfaction Rating:
Review:
"Joan Morton"
Our home is 10 1/2 years old. The first heat pumps compressor went out at 5 1/2 yrs old. We were advised to replace the whole unit. That was installed 4/25/2005. About 12 months later, a defrost circuit went out. Part under warranty, $125 labor. Today, the compressor is being replaced. Part under warranty, $700 labor. I assumed this type of equipment would last a little longer. Next problem, we go to another brand!

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Date created: 2010-02-19 Name: T. M. M.
Years owned: 1

Satisfaction Rating:
Review:
"Trane XL15i Heat Pump"
My heat pump has worked perfectly since day one. Highly recommended.

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Date created: 2010-02-18 Name: Jay McCarthy
Years owned: 2

Satisfaction Rating:
Review:
"The unit stinks"
I bought a heat pump xb13 and it is very expensive to run. I would never buy another one. The previous Carrier that was a 10 seer was twice as efficient to run. What a rip off!

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Date created: 2010-02-17 Name: Tom Hutchisson
Years owned: 6

Satisfaction Rating:
Review:
"multiple Trane 13i failures"
We own two Trane 13I Heat Pumps. Collectively, we have replaced 2 fan motors, 2 coils, reversing valves, ambient temp sensors, coil sensors, a compressor, refrigerant too many times to admit, contactors, and all to boot. The units freeze up time and time again. They bang the fan blades against the coils as they will not defrost. We have over 3000 dollars in repair costs on what is a fairly new and high end unit. I fly large commercial airplanes for a living. I know systems and these units are junk, plain and simple. The factory trained rep cannot keep them running. They even admit that Trane now has intense quality issues. I went 11 days without heat in this winter due to Trane not supporting their product. To the HVAC contributor in this forum who thought everyone else was crazy, you are as deaf as the regional Trane rep I have tried repeatedly to discuss this with. If Trane had any sense of consumer care, they would either replace their lemons or offer prorated cash buyouts. Junk is junk and Trane has made my life miserable because of it. Do yourself a favor, buy a Carrier or similar. Never had an issue with a Carrier.

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Date created: 2010-02-14 Name: Brad
Years owned: 9

Satisfaction Rating:
Review:
"Trane XE1000 Heat pump"
We bought the house when the Trane xe1000 heat pump had just been put in. I never liked heat pumps and now I remember why. It has cost us over three thousand dollars in repairs in the last three years. Trane does not care about there customes at all. It is junk!!!

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Date created: 2010-02-12 Name: C. McDaniel
Years owned: 1

Satisfaction Rating:
Review:
"Major structural flaw"
I called the installer of my Trane 4twr because I noticed the top vent was cracking where the fan was mounted. The installer came out and said that water was dripping from my eaves and freezing on the blades when the sun went down. This resulted in uneven fan weight that caused wobbling that was cracking the fan mount. They said it was my fault because I didn't read the manual and shouldn't have been running the heat pump when water was dripping in it. What??? So I read the users manual which said nothing about dripping water and the installation manual which revealed the true problem. The installation instructions clearly state that the unit must clear any eaves that may pour excess water into the unit, so this was 100% the installer's fault (they never should have told me to read the manual). That being said, I have to say that Trane had made a crappy product. An outdoor unit that can't handle water being poured into it... WHAT??? The real issue here is that the fan is mounted to the weak housing at the top of the unit. If it was mounted to something stronger, it wouldn't wobble and this would not happen. This is just poor engineering combined with cheap materials... pure and simple. Stay away from Trane.

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Date created: 2010-02-05 Name: M. Taylor
Years owned: 5

Satisfaction Rating:
Review:
"TRANE Heat Pump"
We replaced our old system with the new Trane and had problems with it for the first 3 years. Now that all of the moving components have been replaced, it is doing fine. We replaced our second system with a Trane last year and we had a problem with it within the first few months. The fan failed due to a design flaw, it was replaced. If I were given a choice to buy another Trane product, I would look else where first.

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Date created: 2010-02-04 Name: J. Barens
Location: GA
Years owned: 1

Satisfaction Rating:
Review:
"Trane 16I comfort link"
Very quiet, smooth running system. Have 3 ton on main and 2 ton upstairs. Heating 2700 sq. ft. with just the 3 ton main floor unit. Cold December in Ga this year. Bill was $200.00 in a well-insulated house. Not bad but had hoped for better savings. I hope the cooling turns out to be better than the heating. Very hot summers here in Ga.

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Date created: 2010-02-01 Name: C. Goodwin

Satisfaction Rating:
Review:
"no more Trane heat pumps"
Replaced our seven year old Trane heat pump as the starting capacitor and a small valve went bad on the compressor. Dealer said it was not worth fixing as the cost would be over a thousand dollars. They installed a new unit, 4twr5 outside and a new air handler with 10,000 Kw heatstrips model 4tee3f40b1000. Very nice installation job with no complaints. Problem is when the temperature gets to 30 degrees the unit runs 24 hours a day and can't heat the house to 68 degrees and the house is only 1600 sq. ft. So far when the temperature is down to about 35 we turn the heat pump off and heat the house with the fireplace and it keeps the house at 78 degrees. When summer comes were going to have another brand installed. This was $6,000 down the drain.

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Date created: 2010-02-01 Name: Really Mad
Years owned: 5

Satisfaction Rating:
Review:
"Peeved"
This unit was installed when our house was built 8 years ago. The outside unit lasted one year, the compressor failed, the entire unit was replaced. In the past 5 years, we have had to replace the compressor twice, the condensor motor, contactor, defrost sensor, expansion valve, ambient temperature sensor and have had to have the unit recharged several times due to the freon leaking somewhere they can't find the leak. The lines running from the inside unit to the outside were replaced, they also added a hard start kit. We had the unit inspected twice year to maintain a warranty. Today, I am performing an activity that has become nearly routine for me, waiting for a repair since it is not working again. I contacted Trane and outlined the problems we've had. Never heard any reply from them. It's only been one month since it broke last time, and since our warranty has now expired we have to pay for these repairs. Never never never buy a Trane!!! This is the 5th heat pump I've had in my life, but the only Trane. It's also the only one I've ever had trouble with.

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