Consumer Reviews of TRANE heat pumps

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Date created: 2010-02-25 Name: B. Crowley
Years owned: 7

Satisfaction Rating:
Review:
"consultant"
This unit, Trane 14Ti heat pump, was supposd to be the most efficient unit available. Installed in 2/03 and lasted until 12/05, when the whole heat pump had a catastrophic anurism and died a fast death while I was on vacation. Obviously, during the week I was gone, the 15Kw strip heater was heating my home. Serious electric bill this time. The unit was restored and lasted for a couple of years. Then, there was more of the same problem. The unit freezes up when the weather and temp. is below about 36 degrees F. It will not defrost properly. In summary, I have had this unit for 7 years and my electric bills have never been higher in the winter. The old, 17 and 15 year old Rheem and Ruud units were more efficent and I had much lower electric bills with these units. The Trane rep has been here twice and the unit was rebuilt and still does not work correctly. This unit cannot effectively defrost when the weather is cold and humid.

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Date created: 2010-02-25 Name: Brant
Years owned: 3

Satisfaction Rating:
Review:
"Purchased two Trane 16seer heat pumps"
Thinking we would save time and money, I reluctantly decided to update our 18 year old ac/furnace units with two 16 seer heat pumps by Trane. I thought, this would prevent us from needing to worry about those cold winters and hot summers. Huge mistake! Each year since they were installed, they have broken down, each time with something different. First, it was a coil (which is never suppose to go bad), especially the first year!, Second, some switch on the unit outside, third the same switch, forth the ignitor switch! Trane- Start investing in your technology, not your commercials!!!

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Date created: 2010-02-22 Name: Julie U.
Years owned: 3

Satisfaction Rating:
Review:
"Trane heatpump problems"
I bought a Trane heat pump and furnace in August 2006. In February 2009 after only 2 1/2 years, the bearings in the heatpump condenser fan motor locked up. I had the motor replaced. The part was covered under warranty, labor cost $99 plus tax since I had an annual agreement. I also had regular annual maintenance done on the unit every year. Now a year later, it is starting to make the same squealing noise. Am I going to have to replace this every year?! I have not had any problems with the furnace but I am very disappointed in the heat pump.

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Date created: 2010-02-22 Name: Joan Morton
Years owned: 5

Satisfaction Rating:
Review:
"Joan Morton"
Our home is 10 1/2 years old. The first heat pumps compressor went out at 5 1/2 yrs old. We were advised to replace the whole unit. That was installed 4/25/2005. About 12 months later, a defrost circuit went out. Part under warranty, $125 labor. Today, the compressor is being replaced. Part under warranty, $700 labor. I assumed this type of equipment would last a little longer. Next problem, we go to another brand!

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Date created: 2010-02-19 Name: T. M. M.
Years owned: 1

Satisfaction Rating:
Review:
"Trane XL15i Heat Pump"
My heat pump has worked perfectly since day one. Highly recommended.

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Date created: 2010-02-18 Name: Jay McCarthy
Years owned: 2

Satisfaction Rating:
Review:
"The unit stinks"
I bought a heat pump xb13 and it is very expensive to run. I would never buy another one. The previous Carrier that was a 10 seer was twice as efficient to run. What a rip off!

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Date created: 2010-02-17 Name: Tom Hutchisson
Years owned: 6

Satisfaction Rating:
Review:
"multiple Trane 13i failures"
We own two Trane 13I Heat Pumps. Collectively, we have replaced 2 fan motors, 2 coils, reversing valves, ambient temp sensors, coil sensors, a compressor, refrigerant too many times to admit, contactors, and all to boot. The units freeze up time and time again. They bang the fan blades against the coils as they will not defrost. We have over 3000 dollars in repair costs on what is a fairly new and high end unit. I fly large commercial airplanes for a living. I know systems and these units are junk, plain and simple. The factory trained rep cannot keep them running. They even admit that Trane now has intense quality issues. I went 11 days without heat in this winter due to Trane not supporting their product. To the HVAC contributor in this forum who thought everyone else was crazy, you are as deaf as the regional Trane rep I have tried repeatedly to discuss this with. If Trane had any sense of consumer care, they would either replace their lemons or offer prorated cash buyouts. Junk is junk and Trane has made my life miserable because of it. Do yourself a favor, buy a Carrier or similar. Never had an issue with a Carrier.

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Date created: 2010-02-14 Name: Brad
Years owned: 9

Satisfaction Rating:
Review:
"Trane XE1000 Heat pump"
We bought the house when the Trane xe1000 heat pump had just been put in. I never liked heat pumps and now I remember why. It has cost us over three thousand dollars in repairs in the last three years. Trane does not care about there customes at all. It is junk!!!

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Date created: 2010-02-12 Name: C. McDaniel
Years owned: 1

Satisfaction Rating:
Review:
"Major structural flaw"
I called the installer of my Trane 4twr because I noticed the top vent was cracking where the fan was mounted. The installer came out and said that water was dripping from my eaves and freezing on the blades when the sun went down. This resulted in uneven fan weight that caused wobbling that was cracking the fan mount. They said it was my fault because I didn't read the manual and shouldn't have been running the heat pump when water was dripping in it. What??? So I read the users manual which said nothing about dripping water and the installation manual which revealed the true problem. The installation instructions clearly state that the unit must clear any eaves that may pour excess water into the unit, so this was 100% the installer's fault (they never should have told me to read the manual). That being said, I have to say that Trane had made a crappy product. An outdoor unit that can't handle water being poured into it... WHAT??? The real issue here is that the fan is mounted to the weak housing at the top of the unit. If it was mounted to something stronger, it wouldn't wobble and this would not happen. This is just poor engineering combined with cheap materials... pure and simple. Stay away from Trane.

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Date created: 2010-02-05 Name: M. Taylor
Years owned: 5

Satisfaction Rating:
Review:
"TRANE Heat Pump"
We replaced our old system with the new Trane and had problems with it for the first 3 years. Now that all of the moving components have been replaced, it is doing fine. We replaced our second system with a Trane last year and we had a problem with it within the first few months. The fan failed due to a design flaw, it was replaced. If I were given a choice to buy another Trane product, I would look else where first.

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