Consumer Reviews of TRANE heat pumps

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Date created: 2010-03-30 Name: S. Garrison
Years owned: 1

Satisfaction Rating:
Review:
"Trane XL15i Heat Pump"
This unit has provided great service for me. It replaced a Trane xl1200 heat pump and was a welcomed improvement!

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Date created: 2010-03-27 Name: Moir
Years owned: 3

Satisfaction Rating:
Review:
"25 YHEARS AND STILL GOING"
I am in a home with an 1884 heat pump. Stilll running with no problems since I owned my home. I will replace it soon with the same.

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Date created: 2010-03-25 Name: Glenn
Years owned: 15

Satisfaction Rating:
Review:
"GLENN, WATKINSVILLE, GA"
I have owned a Trane lx1200 & xe1200 for the past 15 years. Other than yearly routine maint. issues, I have not had any problems whatsoever. Trane heat pumps are an excellent product. They are built to last and the company that installed them are very honest and reliable. Those people who have had bad problems with a Trane have either not taken care of the unit, or it was installed by some fly by night installer.

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Date created: 2010-03-19 Name: A. Hansen
Years owned: 26

Satisfaction Rating:
Review:
"Trane Heat Pump"
I had my Trane Heat Pump/Furnace installed in May of 1984. To date, I have had one (1) relay replaced. No complaints. The system is near bullet-proof!!

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Date created: 2010-03-17 Name: Larry Cramer
Years owned: 3

Satisfaction Rating:
Review:
"Love Trane"
As a technician, I wanted to get the best unit available and that, by far, is a Trane. I am soooo amazed that most of the unsatisfied reviews at this site are by people that are not thinking clearly. I read several and had to quit because of my frustration level. The problems they experienced are not because of the equipment. They are installation or technician "skill level" problems. They should have purchased from a Trane "Comfort Specialist" company. Comfort Specialists pay to receive extra training so they can go they extra mile for the customers. The equipment can't be beat and the Trane warranty is the best in the business. I've serviced and installed most brands over my 27 years and I know what I'm writing about.

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Date created: 2010-03-15 Name: Tom
Years owned: 10

Satisfaction Rating:
Review:
"Horrible Heat Pump, good extended warranty."
Fortunately, I was offered an extended 10-year warranty. To date, I have had the compressor, various valves, sensors, and the coils replaced. During the last two winters, I had to run my heat off the inside furnace - 90% of the time >>> emergency heat. This in turn has caused my heating bill to increase by 2 1/2 times. My Trane xl1200 - super-efficient heat pump has been the worst unit I have owned in 50 years. No more Tranes for me.... Next month I will probably be looking at a new Carrier.

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Date created: 2010-03-14 Name: A. Volcko
Years owned: 1

Satisfaction Rating:
Review:
"Trane from an expert"
People must first realize that the most important part of the units longevity is the installation. Trane are the best units in the world (been to the factory). These poor people (unsatisfied) had the wrong people install their Trane units. CHOOSE THE RIGHT CONTRACTOR. A Trane comfort specialist will be your best bet.

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Date created: 2010-02-27 Name: E. Kyle
Years owned: 20

Satisfaction Rating:
Review:
"XL1200 20 years old"
Excellent unit, no problems in all this time.

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Date created: 2010-02-26 Name: D. Johnson
Years owned: 5

Satisfaction Rating:
Review:
"Expected more from Trane"
I have had my Trane heat pump/central air system for 5 1/2 years and have had it serviced four times. The fan started making horrible noises and stopped working. The parts were covered but it still cost me three hundred dollars in labor. Then the line that takes the water out of the system became clogged, that service fee was $200. Two weeks before Christmas of this year (2010) the compressor went bad. It was covered also, but still cost me over $400. One month later, the fan started making noise and it is now not working. They are coming today to repair it once again. Wonder how much it will cost this time. I am very disappointed in this system. I really expected more out of Trane. I would not recommend Trane to anyone and will tell everyone I can to stay away from this unreliable system!

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Date created: 2010-02-25 Name: B. Crowley
Years owned: 7

Satisfaction Rating:
Review:
"consultant"
This unit, Trane 14Ti heat pump, was supposd to be the most efficient unit available. Installed in 2/03 and lasted until 12/05, when the whole heat pump had a catastrophic anurism and died a fast death while I was on vacation. Obviously, during the week I was gone, the 15Kw strip heater was heating my home. Serious electric bill this time. The unit was restored and lasted for a couple of years. Then, there was more of the same problem. The unit freezes up when the weather and temp. is below about 36 degrees F. It will not defrost properly. In summary, I have had this unit for 7 years and my electric bills have never been higher in the winter. The old, 17 and 15 year old Rheem and Ruud units were more efficent and I had much lower electric bills with these units. The Trane rep has been here twice and the unit was rebuilt and still does not work correctly. This unit cannot effectively defrost when the weather is cold and humid.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.