Consumer Reviews of TRANE heat pumps

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Date created: 2009-03-19 Name: R. McBride
Location: Lexington, KY
Years owned: 7

Satisfaction Rating:
Review:
"Trane Heat Pump problems"
Trane Heat Pump and air handler system installed when house was built in 2002. In February 2008 while we were out of town, the blower unit on the air handler went out. We had it replaced at a cost of $1200. Apparently, while the blower was out the heat pump continued to try to heat the house and created stress on the compressor. It began losing refrigerant. We had a leak repaired and new refrigerant added. Beginning in February 2009, we were getting very little heat from the system and it was running constantly. My electric bill nearly tripled. Yesterday, when I turned on the air conditioning, we got no cool air. We called repair and they tell us that because the system has been running constantly and had again been running without refrigerant, the compressor has been stressed beyond repair. In order to get a high efficiency heat pump, we will have to replace both the heat pump, heat exchanger and air handler. So much for nothing stopping a Trane!!!

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Date created: 2009-03-17 Name: T Tsui
Location: Chandler, AZ
Years owned: 8

Satisfaction Rating:
Review:
"I thought only I got a lemon"
I bought a Trane xl13 heat pump with a variable speed air handler back in 2001. I bought it because neighbor told me Trane is a good brand. I paid a premium price for the system thinking it would last at least 10+ years. Well, I was wrong. a couple of years ago the outdoor unit leaked out all the refrigerant on one day. The leak was caused by a hole formed on a copper tube that was caused by a prolong rubbing action with another copper tube. Last summer, the outdoor unit failed and it was caused by a clogged control valve issue. The serviceman replaced all the control valves. Just a month ago, it broke again. This time it is the compressor. Luckily I purchased an extended warranty, but I began to wonder if there will be more issues to come.

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Date created: 2009-03-16 Name: P C
Location: New Haven, CT
Years owned: 1

Satisfaction Rating:
Review:
"Yet another disappointing unit"
I just had a Trane XL16i heat pump installed with an xv80 gas furnace, and am already experiencing numerous problems with the unit. Three installer visits later and ... now that it is running it hardly produces any heat (even when its 50 degress out!) The blower runs at high speed and does nothing but create a very cold draft in the house. I'm going to tell the installers to remove the unit and never come back. I wish better fortune to those of you who test your luck with Trane, because I lost.

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Date created: 2009-03-09 Name: R. J Boot
Location: Ormond Beach, FL
Years owned: 4

Satisfaction Rating:
Review:
"Ormond Bech"
Ran fine for the first 3 years. then it began to run continuly most of the time blowing cool air. Power bill tripled. Dealer service man has not been able to fix it. May have to go back to heating with gas.

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Date created: 2009-03-01 Name: T. May
Location: Ten Mile, Tennessee
Years owned: 1

Satisfaction Rating:
Review:
"Trane Heat Pump xl-19"
You would not let me print the complete honest truth about this unit and product! This has to be the most inefficient piece of junk ever produced! It will not heat and if it ever begins to heat the house, it immediately goes into a cooling mode and destroys what little heat it has produced. I can get more heat from a lit candle! If the out side temperature drops below 40 degrees, it will run continually. No one can explain except to say this is the way it is and paying good money for a technician to check is a joke. Anyone who buys this product should have their head examined. One of the biggest mistakes I ever made. a total waste of money.

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Date created: 2009-02-28 Name: Ed Gold
Location: North Carolina
Years owned: 1

Satisfaction Rating:
Review:
"Trane xl16"
I've lost count how many times it has been repaired. Right after it was put in, four times no heat, no emergency heat. They finally got the heat pump working reliably, but never could get the emergency heat going. I had to hire someone else to come out and they told me it wasn't wired right to begin with. Then no heat during defrost, and again improper wiring. You would think a Trane dealer would know how to wire it up to begin with! Thermostat does not work right, the expensive "clean effects" doesn't work at all and every time it goes into defrost it gives off a burning smell all over the house. It's also very noisey, much more so then my old Trane. The outside unit comes on with a loud thump and the prgramable thermostat bothered me so much I had to wire it up to a remote temperature sensor and move it out to the garage! And don't ever put anything bad in one of those Trane surveys!!!! I just put in the truth that they came out, charged me a lot and never fixed the problem, the next thing I know I've got the guy from the dealer calling me up and chewing me out because I got him in trouble with Trane. I finally had to hang up on him and he called me back and left a less than polite message on my answering machine.

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Date created: 2009-02-10 Name: L Savage
Location: Ramona, CA
Years owned: 4

Satisfaction Rating:
Review:
"dissatisfied homeowner"
I never saved 30% in electricity as the installer promised, and the piece of junk will not heat when it is cold outside. I live in a mild climate, but we still get mornings in the upper twenties, and the when we need heat the most, the thing blows cool air for 2 hours. In the afternoon, which may be 40-50 degrees, it heats just fine. seems to cool ok, but again, no energy savings. Multiple service visits by the installer and other heat/a/c contractors have not solved the problem. I see I'm not the only one. Heat pumps are supposed to more efficient, the colder it is!!! Don't buy one of these things, and don't listen to the sales dude.

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Date created: 2009-02-06 Name: S Fleischmann
Years owned: 2

Satisfaction Rating:
Review:
"Trane XL19i"
Two years ago I purchased the Trane xl19 outside and inside units to the tune of $12,000. The unit is said to be plenty big to heat/cool my 3,200 sf home, as I also have another smaller unit in the back of the house. The big unit, XL19i seems to cool fine in the summer, but here in fl we do have a few cold nights. When setting the thermostat to 65 degrees, it will not heat above 63 degrees and runs constantly. After 3 cold nights of use last month, my electric bill was $468.00, compared to $322.00 in the summer when it is 90 degrees outside. I am very dissatisfied with the unit, although I am told there is nothing wrong with it. My old 20 year Trane was much better than this one. Do not let the a/c sales people sell you on their claims that your home will be less dusty and your heating/cooling bills will be less. That is total bs.

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Date created: 2009-01-29 Name: Unhappy Homeowner
Location: Northern Virginia
Years owned: 1

Satisfaction Rating:
Review:
"Homeowner, Northern, Virginia"
After 15 years my 80% efficient York heat pumps gave up and I replaced the small unit with another York since I had replaced the outside compressor unis a year earlier. The 3.5 ton unit was replaced with a Trane XL16i unit that was supposed to save me 30% on my electric bill. The new high effeciency Trane XL16i unit runs constantly and the outside unit has been frozen up numerous times. The technician came out yesterday for the third time in three weeks and stated that it was normal for the outside coils to be totally frosted over with one inch of ice. (He replaced the defrost board and sensor two weeks ago to get the frost to melt.) Two weeks ago I got a $575 electric bill (highest ever) thanks to my new high efficiency Trane heat pump.

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Date created: 2009-01-28 Name: Lynn
Location: Ramona, CA
Years owned: 5

Satisfaction Rating:
Review:
"we are very unhappy"
We had our heat pump installed 5 years ago. The installer promised a 30% savings in electricity. Not only did we not see any savings (as monitored by kwh, not the electric bill $), the thing will not heat the house in the morning, when it is coldest. Granted, we live in San Diego county, but we have some altitude and lots of frosty mornings. The house heats great when its like 55 degrees in the afternoon, but blows cold air when its 28 degrees in the morning (outside). Multiple trips from the installer and independent contractors have not solved the problem. We have renewed disgust every winter when this happens. It does seem to cool ok, but again, we did not save any money. Thank god we don't live in a really cold climate!

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