Consumer Reviews of TRANE heat pumps

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Date created: 2009-03-01 Name: T. May
Location: Ten Mile, Tennessee
Years owned: 1

Satisfaction Rating:
Review:
"Trane Heat Pump xl-19"
You would not let me print the complete honest truth about this unit and product! This has to be the most inefficient piece of junk ever produced! It will not heat and if it ever begins to heat the house, it immediately goes into a cooling mode and destroys what little heat it has produced. I can get more heat from a lit candle! If the out side temperature drops below 40 degrees, it will run continually. No one can explain except to say this is the way it is and paying good money for a technician to check is a joke. Anyone who buys this product should have their head examined. One of the biggest mistakes I ever made. a total waste of money.

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Date created: 2009-02-28 Name: Ed Gold
Location: North Carolina
Years owned: 1

Satisfaction Rating:
Review:
"Trane xl16"
I've lost count how many times it has been repaired. Right after it was put in, four times no heat, no emergency heat. They finally got the heat pump working reliably, but never could get the emergency heat going. I had to hire someone else to come out and they told me it wasn't wired right to begin with. Then no heat during defrost, and again improper wiring. You would think a Trane dealer would know how to wire it up to begin with! Thermostat does not work right, the expensive "clean effects" doesn't work at all and every time it goes into defrost it gives off a burning smell all over the house. It's also very noisey, much more so then my old Trane. The outside unit comes on with a loud thump and the prgramable thermostat bothered me so much I had to wire it up to a remote temperature sensor and move it out to the garage! And don't ever put anything bad in one of those Trane surveys!!!! I just put in the truth that they came out, charged me a lot and never fixed the problem, the next thing I know I've got the guy from the dealer calling me up and chewing me out because I got him in trouble with Trane. I finally had to hang up on him and he called me back and left a less than polite message on my answering machine.

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Date created: 2009-02-10 Name: L Savage
Location: Ramona, CA
Years owned: 4

Satisfaction Rating:
Review:
"dissatisfied homeowner"
I never saved 30% in electricity as the installer promised, and the piece of junk will not heat when it is cold outside. I live in a mild climate, but we still get mornings in the upper twenties, and the when we need heat the most, the thing blows cool air for 2 hours. In the afternoon, which may be 40-50 degrees, it heats just fine. seems to cool ok, but again, no energy savings. Multiple service visits by the installer and other heat/a/c contractors have not solved the problem. I see I'm not the only one. Heat pumps are supposed to more efficient, the colder it is!!! Don't buy one of these things, and don't listen to the sales dude.

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Date created: 2009-02-06 Name: S Fleischmann
Years owned: 2

Satisfaction Rating:
Review:
"Trane XL19i"
Two years ago I purchased the Trane xl19 outside and inside units to the tune of $12,000. The unit is said to be plenty big to heat/cool my 3,200 sf home, as I also have another smaller unit in the back of the house. The big unit, XL19i seems to cool fine in the summer, but here in fl we do have a few cold nights. When setting the thermostat to 65 degrees, it will not heat above 63 degrees and runs constantly. After 3 cold nights of use last month, my electric bill was $468.00, compared to $322.00 in the summer when it is 90 degrees outside. I am very dissatisfied with the unit, although I am told there is nothing wrong with it. My old 20 year Trane was much better than this one. Do not let the a/c sales people sell you on their claims that your home will be less dusty and your heating/cooling bills will be less. That is total bs.

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Date created: 2009-01-29 Name: Unhappy Homeowner
Location: Northern Virginia
Years owned: 1

Satisfaction Rating:
Review:
"Homeowner, Northern, Virginia"
After 15 years my 80% efficient York heat pumps gave up and I replaced the small unit with another York since I had replaced the outside compressor unis a year earlier. The 3.5 ton unit was replaced with a Trane XL16i unit that was supposed to save me 30% on my electric bill. The new high effeciency Trane XL16i unit runs constantly and the outside unit has been frozen up numerous times. The technician came out yesterday for the third time in three weeks and stated that it was normal for the outside coils to be totally frosted over with one inch of ice. (He replaced the defrost board and sensor two weeks ago to get the frost to melt.) Two weeks ago I got a $575 electric bill (highest ever) thanks to my new high efficiency Trane heat pump.

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Date created: 2009-01-28 Name: Lynn
Location: Ramona, CA
Years owned: 5

Satisfaction Rating:
Review:
"we are very unhappy"
We had our heat pump installed 5 years ago. The installer promised a 30% savings in electricity. Not only did we not see any savings (as monitored by kwh, not the electric bill $), the thing will not heat the house in the morning, when it is coldest. Granted, we live in San Diego county, but we have some altitude and lots of frosty mornings. The house heats great when its like 55 degrees in the afternoon, but blows cold air when its 28 degrees in the morning (outside). Multiple trips from the installer and independent contractors have not solved the problem. We have renewed disgust every winter when this happens. It does seem to cool ok, but again, we did not save any money. Thank god we don't live in a really cold climate!

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Date created: 2009-01-14 Name: F. Smith
Location: Upstate SC
Years owned: 2

Satisfaction Rating:
Review:
"Heat Worries"
Replaced a worn out Rheem heat pump with the XL14i Trane 1 1/2 years ago thinking I was getting the very best. Summers are great, with no problems. Heating season however is another story. Sometimes the system works with warm cold air, but at other times it only blows cold air. It just continues to blow cold air without stopping even with the outside temperature above 35 degrees. Very upsetting! Service techs have been out twice, once first heating season and once this heating season. They do not find anything wrong. I will never ever buy a "heat" pump again or purchase any home with a heat pump. What an oxymoron!

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Date created: 2009-01-14 Name: M Blackledge
Location: Ellisville, MS
Years owned: 3

Satisfaction Rating:
Review:
"PIECE OF JUNK"
I am a disabled elderly widow. I paid $5,500 after Hurricane Katrina for a Trane Heat Pump. The outside unit has frozen every winter! The man who installed it did not tell me it would freeze up until after he put it in & got his money. Today it is 24 degees, 65 maybe in my house!! Had I known about this problem, I would never have bought a Trane and I never will again! Repairman has made numerous trips but never solves the problem. TRANE-your product is a rip-off! Very, very dissatisfied with unit!

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Date created: 2008-12-31 Name: R. Brown
Location: Baltimore, MD
Years owned: 4

Satisfaction Rating:
Review:
"private homeowner"
I have a Trane XL14i, model #4twx4030b1000aa, and since I had it all it does in the winter is freeze up, thereby causing a higher increase in my utility bill and fails to adequately heat my house unless I raise the temp. to approx. 82deg. I have lost track of the amount of times the "service tech's" have checked the unit. it has been "tweaked" so many times it is laughable. I have almost a hundred pictures of this unit freezing up. I know the difference between "frost" and "ice". this unit ices up so much it protrudes through the "vanes" of the cabinet. The "boards" have been changed, the outside sensors have been moved all around the unit in hopes that it may go into "defrost", but that doesn't seem to work. I was told that the unit is to close to my roof line and rain coming off the roof is the cause for the ice buildup, but they can't explain why it ices up when it isn't raining. one of the "tech's" told me to move it about twenty feet from my house so the rain from the roof would not run on it. "WOW" what a great ideal. the worst investment I ever made for "a state of the art high efficiency unit". a real "junk box".

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Date created: 2008-12-28 Name: PJ sturdevant
Location: Cincinnati, Ohio
Years owned: 4

Satisfaction Rating:
Review:
"New Trane Heat Pump is a looser"
The new Trane Heat Pump is nowhere as efficient as the old Trane/GE unit I had installed in the house in 1984. It lasted for more than 20 years and was more than 20% more efficient than the new one. I have 25 years of power usage to compare. I am in the process of sending this to Trane. At this point it may be worth the cost to replace the new unit with one that is an improvement over the 1984 model.

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