Consumer Reviews of TRANE heat pumps

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Date created: 2013-01-15 Name: k dobbs
Location: hixson tn

Satisfaction Rating:
Review:
"Never ever get another Trane"
I will never ever recommend a trane I have a heat and air unit and it's least then a 1yr old and I have at least called a repair man out to fix something at least once a month

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Date created: 2012-12-21 Name: Pissed off Momma
Location: Hot Texas

Satisfaction Rating:
Review:
"Don't waste your time & money!"
If your hvac repair budget is the national debt, then you "can't stop a trane". Don't waste your time & money!!! I have had more dates with the repair man than my husband over the past 7 years!! Spent more $$$$ on paying him also. If you really want to know what I think.

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Date created: 2012-12-12 Name: renee hoffman
Location: frederica delaware

Satisfaction Rating:
Review:
"AWFUL!!!!!!!!!!!"
Brand new unit installed August 17, 2012 air conditioner noisy heat pump went out ten times repair man out ten times still not fixed. Cant find a number for trane will never buy again or recommend I will be calling better business bureau.

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Date created: 2012-12-01 Name: Jon Doe
Location: Ga

Satisfaction Rating:
Review:
"Bull Shit!!!!"
I bought my Trane in 2002 and it has been giving me trouble ever since I've had it. I replaced over 10 years 4 compressors and they keep going out and I'm tired of spending money on something that doesn't work. Calling different air conditioning people come out and charge ridiculous prices and I also replaced fan motor and compressor. I wouldn't never buy another Trane unit because they are not worth a damn!!!!!

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Date created: 2012-11-20 Name: Dan E.
Location: Greensboro, NC

Satisfaction Rating:
Review:
"It's a Lemon"
Have had a 5 ton dual fuel seer 12 for 7 years. Have replaced the mother board twice, the coil this past August, and now the compressor is gone. Told the technician to get the piece of junk off my property. Damn what's left of the warranty. I'm installing a Goodman! It's not hard to stop a Trane, but it is hard to make a Trane run.

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Date created: 2012-09-20 Name: CB
Location: Fredericksburg, VA

Satisfaction Rating:
Review:
"TRANE does not stand behind product!"
Had a trane heat pump on a rental property for 8 years. It's on its 4th compressor, 3rd fan, dropped freon once, had some expensive valve break, lost a resistor pack. All different calls. I have not had to pay for some of it as it is under warranty but have had to pay plenty of labor to the tune of $3,000!!!!! And guess what? TRANE will stand behind their product even though I have had 10 service calls in 8 years. Piece of junk, and the company is a piece of work. If I had the time I'd sue using the state's lemon law but I'm waiting for one more breakdown which I am SURE will come.

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Date created: 2012-09-14 Name: D
Location: holiday fl.

Satisfaction Rating:
Review:
"air handler"
Today is Sept 14,2012 : I bought the XB14 4 tone heat pump (4twb4049e) and 5 ton air handler (4tee3f66a1000a) 23 months ago. When it was 9 months old the system died....in July.....90 + degrees.....and on a weekend.A circuit board burned out in the air handler. Apparently the 10 year warranty doesn't cover "after hours" or weekends.It cost me $300 and change to have it repaired. Corresponded with Trane in Texas asking why I had to pay to have this repaired when its only 9 months old and I spent thousands and thousands of dollars for the Trane system and why don't they stand by the Trane name. It was like talking to a politician. Last month the system died again ...August in Florida,hot-hot-hot...Air handler again. The bearings on the motor burned out..Dealer couldn't get a new motor for 24 hours,(could have if he wanted to but it was after hours). But I learned my lesson from last time, don't bother Trane in Texas and only have problems 8 to 5 Monday to Friday. The point of this complaint is "Why buy a Trane?". The company seems to be resting on the motto "can't stop a Trane". Well you certainly can and with a screeching halt. With the money you spend to buy a Trane you should not have these problems. The testing and quality control seems to be non-existent. I had a tossup between Trane and Carrier and I went with Trane because my old unit was a 20 + year old 4 ton trane heat pump and the Trane guy did a better presentation. Now I'm going to forever wonder if I did the right thing for my family by going with Trane. Right now I think I would have been better off with Carrier. At least I feel better by writing this and maybe give somebody some information to help make an informed decision about the purchase of a ac/heat pump system for the home.

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Date created: 2012-09-11 Name: Ebro
Location: South Carolina

Satisfaction Rating:
Review:
"XL14i = problems"
We average hundreds of dollars per year to keep our unit running. Have had several freon leaks. The lineset has been replaced. Freon has been charged several times in the short 5 years we've had the unit in our "new" house. It was installed in our brand new house and has been nothing but problems every year. Few repairs were covered under the extended warranty. (Freon and linesets are not covered under warranty) Contacted Trane home office and local distributor but they all claimed that the problem was not due to factory issues. Even after paying about $750 for new lineset the freon still leaks out of unit. We are just going to charge it each year or so for about $200 till it crookes. We will never buy Trane again and have suggested to all of our friends that they stay away from Trane.

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Date created: 2012-08-07 Name: Steve Carter

Satisfaction Rating:
Review:
"WILL NOT COOL HOME"
I have had this 4 ton in my home for 8 years now and every year the service folks say it is doing all it can. It is a sorry excuse for an air conditioner and I will never own another heat pump or Trane product.

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Date created: 2012-08-04 Name: George Dragity
Location: Wilmington NC

Satisfaction Rating:
Review:
"HEAT PUMP AND AC"
Purchased Lemon unit November 2011. Had expansion valve issue from day 1. After 3 visits by ac service the unit stopped working in July 2012. I was 12 days without air conditioning because Trane did not have the part and it was being made by Parker Valve Corp. After Paying $45.00 for air freight and $500.00 later the unit was fix. I will never buy another Trane unit. Their Customer Service and Internet stinks! No help from them what so ever.

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