Consumer Reviews of TRANE heat pumps

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Date created: 2013-01-20 Name: G Jones
Location: Eastman, GA

Satisfaction Rating:
Review:
"4WCY4048B1"
When the temperature drops to freezing, this unit puts out the worst scent. I had the repairman here to check it out and he said it's called "dirty sock syndrome." Because they can't find the cause. It never smelt like this with our old unit. We paid a lot of money for this heat pump and I will never recommend a Trane to anyone. This scent will even wake me up at night; it's that strong!

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Date created: 2013-01-15 Name: k dobbs
Location: hixson tn

Satisfaction Rating:
Review:
"Never ever get another Trane"
I will never ever recommend a trane I have a heat and air unit and it's least then a 1yr old and I have at least called a repair man out to fix something at least once a month

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Date created: 2013-01-14 Name: M. Morrison
Location: ASHEVILLE, NC

Satisfaction Rating:
Review:
"Will Last the LONGEST"
I've worked on every make for years and knew I wanted Trane when I replaced mine 9 years ago. The issue I believe is that Trane is selling their equipment to just about anyone with a license and, as we all know, or should know, the installation is critical. If installed correctly by trained technicians, Trane equipment will outlast the competion hands down. Trane engineers and manufactures their own compressors, use all aluminum coils (both indoor and outdoor), and have the least call back/warranty repair. The bad reviews are either bogus or from individuals dealing with a poor installation.

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Date created: 2012-12-21 Name: Pissed off Momma
Location: Hot Texas

Satisfaction Rating:
Review:
"Don't waste your time & money!"
If your hvac repair budget is the national debt, then you "can't stop a trane". Don't waste your time & money!!! I have had more dates with the repair man than my husband over the past 7 years!! Spent more $$$$ on paying him also. If you really want to know what I think.

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Date created: 2012-12-12 Name: renee hoffman
Location: frederica delaware

Satisfaction Rating:
Review:
"AWFUL!!!!!!!!!!!"
Brand new unit installed August 17, 2012 air conditioner noisy heat pump went out ten times repair man out ten times still not fixed. Cant find a number for trane will never buy again or recommend I will be calling better business bureau.

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Date created: 2012-12-01 Name: Jon Doe
Location: Ga

Satisfaction Rating:
Review:
"Bull Shit!!!!"
I bought my Trane in 2002 and it has been giving me trouble ever since I've had it. I replaced over 10 years 4 compressors and they keep going out and I'm tired of spending money on something that doesn't work. Calling different air conditioning people come out and charge ridiculous prices and I also replaced fan motor and compressor. I wouldn't never buy another Trane unit because they are not worth a damn!!!!!

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Date created: 2012-11-20 Name: Dan E.
Location: Greensboro, NC

Satisfaction Rating:
Review:
"It's a Lemon"
Have had a 5 ton dual fuel seer 12 for 7 years. Have replaced the mother board twice, the coil this past August, and now the compressor is gone. Told the technician to get the piece of junk off my property. Damn what's left of the warranty. I'm installing a Goodman! It's not hard to stop a Trane, but it is hard to make a Trane run.

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Date created: 2012-11-05 Name: Richard W Clason
Location: Lubbock, TX

Satisfaction Rating:
Review:
"Dual fuel heat pump"
I had my house built in 1993 with a Trane Dual Fuel heat pump system installed. I have had no problems with the system but the thermostat just went out. Ridiculous price to replace a simple thermostat --- $250.00. Since it is only a 10 seer rating, I am considering replacing the unit. The only drawback is the cost versus reviews. With the reviews I have read, any and all systems are only worth about 10% of what is charged.

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Date created: 2012-09-27 Name: Lee Vance
Location: Logan, West Virginia

Satisfaction Rating:
Review:
"Don't buy from guyan heating and cooling, Logan, wv don't want to honor warranty"
My trane heat pump is 2 years old, the fan motor has burned up and cannot get them to stand by their warranty. Initially when they thought it was gonna be a profit for them they were really excited about replacing it, once they realized it was warranty work they are putting me off not answering the phone or returning calls because they say trane corp. can't find a fan to ship. I highly recommend go with another brand and do not let guyan heating and cooling do the work. If your from southern West Virginia go with a different company. Guyan Heating and Cooling is a very unprofessional company and very unreliable.

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Date created: 2012-09-20 Name: CB
Location: Fredericksburg, VA

Satisfaction Rating:
Review:
"TRANE does not stand behind product!"
Had a trane heat pump on a rental property for 8 years. It's on its 4th compressor, 3rd fan, dropped freon once, had some expensive valve break, lost a resistor pack. All different calls. I have not had to pay for some of it as it is under warranty but have had to pay plenty of labor to the tune of $3,000!!!!! And guess what? TRANE will stand behind their product even though I have had 10 service calls in 8 years. Piece of junk, and the company is a piece of work. If I had the time I'd sue using the state's lemon law but I'm waiting for one more breakdown which I am SURE will come.

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