Consumer Reviews of TRANE heat pumps

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Date created: 2013-02-12 Name: C. Naff
Location: Johnson City, TN

Satisfaction Rating:
Review:
"Pissed Off More"
Not only is Trane product crap but customer service or is too. They promised the dealer that the new compressor would be here by Tuesday, but now they have called and said it will be Thursday. I don't see how you people sleep at night. I guess the same way all the powerful and rich people do. All I can say is there is a place for people like you and it ain't here on earth.

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Date created: 2013-02-08 Name: C. Naff
Location: Johnson City, TN

Satisfaction Rating:
Review:
"Pissed"
I purchased a Trane April 2006 and the compressor already has to be replaced. Even though it is under warranty I still have to pay for the labor which is going to be around $750. When I talked to customer service they told me since I didn't buy extended warranty, labor was not covered. So basically Trane has their $5000 from me, so they aren't worried about it. Also, my aunt has a Trane unit newer than mine and her compressor also had to be replaced. Trane units used to be a good product but they are not now! So I would advise any and everyone do not purchase a Trane heat pump. I almost bought a Carrier but I thought a Trane was better. Boy was I wrong! Never another Trane for me!

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Date created: 2013-02-07 Name: A. Pirrone
Location: Poquoson, VA

Satisfaction Rating:
Review:
"Horrible system"
I purchased a 13 seer Trane system 10 years ago and had it installed in a new custom built home. I have replaced every part on this system since. The compressor just died and fortunately I had purchased a Home warranty program to pay for the compressor. I would only endorse this product to a Marina as I am sure the heat pump would make a great boat anchor. By the way, if you want to "stop a Trane" come to my house and turn on the thermostat.

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Date created: 2013-01-25 Name: P. TURPIN
Location: Sherrills Ford, NC

Satisfaction Rating:
Review:
"THE TURPINS OF LAKE NORMAN"
Unit still going strong..... We replaced our old Carrier unit with a Trane in 1995. Our present service company has kept our unit running great. We have it serviced/checked in the spring and fall for a reasonable fee. Yes, we have had a few breakdowns common for it's age, such as replacing the refrigerant valve in the summer and occasionally adding the necessary freon when it gets low, but overall after 18 years, the unit still runs fine. If it finally breaks down tomorrow, we will buy another one. (this model was the cheapest one that was sold at the time in 1995,the seer rating being at 13.35)

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Date created: 2013-01-22 Name: Frank
Location: Leesburg, FL

Satisfaction Rating:
Review:
"Great Product"
My Trane is 15 years old. Had it serviced the first 2 years and then never again. This winter (2013) it ran very low on Freon. Cost me $340. If it keeps running I'm going to keep it. After reading so many bad reviews on Trane, Carrier, etc I'm afraid to buy a new one. I know mine is not as efficient as a new one but I'd rather pay foe electric than have constant repairs.

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Date created: 2013-01-20 Name: G Jones
Location: Eastman, GA

Satisfaction Rating:
Review:
"4WCY4048B1"
When the temperature drops to freezing, this unit puts out the worst scent. I had the repairman here to check it out and he said it's called "dirty sock syndrome." Because they can't find the cause. It never smelt like this with our old unit. We paid a lot of money for this heat pump and I will never recommend a Trane to anyone. This scent will even wake me up at night; it's that strong!

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Date created: 2013-01-15 Name: k dobbs
Location: hixson tn

Satisfaction Rating:
Review:
"Never ever get another Trane"
I will never ever recommend a trane I have a heat and air unit and it's least then a 1yr old and I have at least called a repair man out to fix something at least once a month

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Date created: 2013-01-14 Name: M. Morrison
Location: ASHEVILLE, NC

Satisfaction Rating:
Review:
"Will Last the LONGEST"
I've worked on every make for years and knew I wanted Trane when I replaced mine 9 years ago. The issue I believe is that Trane is selling their equipment to just about anyone with a license and, as we all know, or should know, the installation is critical. If installed correctly by trained technicians, Trane equipment will outlast the competion hands down. Trane engineers and manufactures their own compressors, use all aluminum coils (both indoor and outdoor), and have the least call back/warranty repair. The bad reviews are either bogus or from individuals dealing with a poor installation.

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Date created: 2012-12-21 Name: Pissed off Momma
Location: Hot Texas

Satisfaction Rating:
Review:
"Don't waste your time & money!"
If your hvac repair budget is the national debt, then you "can't stop a trane". Don't waste your time & money!!! I have had more dates with the repair man than my husband over the past 7 years!! Spent more $$$$ on paying him also. If you really want to know what I think.

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Date created: 2012-12-12 Name: renee hoffman
Location: frederica delaware

Satisfaction Rating:
Review:
"AWFUL!!!!!!!!!!!"
Brand new unit installed August 17, 2012 air conditioner noisy heat pump went out ten times repair man out ten times still not fixed. Cant find a number for trane will never buy again or recommend I will be calling better business bureau.

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