Consumer Reviews of TRANE heat pumps

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Date created: 2009-05-14 Name: Ron
Years owned: 3

Satisfaction Rating:
Review:
"Ron"
I have three Trane Units, and all three coils have failed within three years.

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Date created: 2009-05-10 Name: Allen Soper
Years owned: 5

Satisfaction Rating:
Review:
"Worst purchase of my life"
I have had problems with this unit since day 1. Replaced compressor twice. replaced coil once and it still doesn't work.

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Date created: 2009-05-08 Name: Jerry
Years owned: 1

Satisfaction Rating:
Review:
"Trane heat pump"
I purchased an xl19 which my contractor told me was "the best unit in the industry". I wish I has shopped around! Not only has the thing had numerous problems with the unit - but I have failed to see the promise of "significantly reduced utility bills". Beware of the contractor who will only sell you Trane - I have learned that the factory pays them huge spiffs to do so!! Frustrated!!!

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Date created: 2009-05-03 Name: Ian Stuart
Years owned: 4

Satisfaction Rating:
Review:
"Not a very good product"
We bought an xl 1800 unit that was promised to be both efficient and durable. Hah! Every year we have another problem. Circuit boards and relays have failed repeatedly. The cooling suddenly started using only one of the compressors, and fifty percent more electricity last year and this winter the auxiliary heating has been kicking in even when it is in the 50's outside. Heating bills this winter averaged $600 as a consequence, despite the use of a woodfired insert during the colder days. The pattern that I see in the comments on this site indicate that while Trane may have had a good product and dealers in the past they should be avoided now. a warning sign, that I wish that I had noticed, is that there is no way of contacting Trane with complaints.

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Date created: 2009-04-24 Name: TRANE
Years owned: 5

Satisfaction Rating:
Review:
Purchased two units 1.5ton 3 ton the 3.5 failed to heat after first installed . Inside coil and compressor failed 4 years Inside coil 1.5 failed at 3 years. Did cover under warranty to many parts. Had two older xe900 units went 16 years no repairs. Poor quality materials.Contacted Trane about this blew us off.Blow them off don't buy.

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Date created: 2009-04-13 Name: TRANE
Years owned: 11

Satisfaction Rating:
Review:
"This brand name means nothing"
Xe 1000 model. Original unit installed in 1997 at a cost of $5600. The "factory certified" clowns who installed it did not install a filter in the refrigerant line, and less than 3 years later the outside compressor unit had to be replaced at a cost of $1477 due to "foreign particles" jamming the reversing valve. Now, 6 years later, the outside compressor unit must be replaced again due to the compressor shorting out. The repairman quoted me $1200 to replace it this time. The 5-year warranty did not cover the reversing valve the first time, and the second time it was out of warranty by 1 year. I told the repairman I would install my own package unit this time, and I would recommend anybody to stay away from Trane. This is a prime example of a once good brand name being turned into a piece of sh*T.

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Date created: 2009-04-03 Name: TRANE
Years owned: 3

Satisfaction Rating:
Review:
"Trane Sucks"
We inherited this junk with the house purchase in 2006. It was installed in 2000. Motor went bad. After 4 visits by techs and $12-1,400 we still have no heat or air (8 days total)because of "cascading" issues. In their infinite wisdom the techs replaced half a bad motor which has now shorted 2 modules and a mother board. can't explain to me why the unit from day one kept freezing up and going to emergency heat on 70 degree days. Tech tells me well heat/air units normally go bad after 8 years. Really? How come my previous house had a unit from 1970 which we replaced with a more efficient generic brand in 2003 that worked fine as well? He just stuttered some....Will never own another trane product or deal with anyone who services them again. ever!

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Date created: 2009-03-30 Name: TRANE
Years owned: 4

Satisfaction Rating:
Review:
"Don't by TRANE"
I spent extra for a trane heat pump and I was extremly dissapointed. There is no way to contact trane if you have issues. The fact that my unit need to have work done shortly after it was installed and the labor was not covered and trane could not be contacted just so I could ask them to cover the labor really annoyed me. Anyway most other systems cost less and considering the way trane backs up there systems I would save the money and buy someone elses. They can use this if they want "this trane you can stop".

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Date created: 2009-03-24 Name: TRANE
Years owned: 6

Satisfaction Rating:
Review:
"A PIECE OF JUNK!"
We purchased this house in November of 2003. Have replaced the compressor twice on the heat pump; the coil once and finally ended up replacing the entire unit this week. The outside unit looked wonderful when purchased...too bad it was a piece of junk. All our rental houses now have Carrier; I rate the Carrier units over the Trane 1000%. I will never again own a Trane.

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Date created: 2009-03-20 Name: TRANE
Years owned: 1

Satisfaction Rating:
Review:
"Worthless Furnaces"
Two hvac units installed in new home. Home used about two months a year but units are on low settings. In January 2009 furnace motor went out, compressor went out - both had to be replaced.One month later the compressor replacement had to be replaced again. Poor quality. Neighbor with same units had problems also. Do not buy Trane or you will be stuck with horrendous repair bills.

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