Consumer Reviews of TRANE heat pumps

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Date created: 2010-06-09 Name: R. Peter
Years owned: 1

Satisfaction Rating:
Review:
"Trane XL15i"
Just installed the Trane XL15i. It's so quiet you need to be next to it to tell it's running.

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Date created: 2010-06-01 Name: Erin Sheffield
Years owned: 8

Satisfaction Rating:
Review:
"Trane XL 1200"
It worked ok up until the warranty was up then everything just stopped working. Every time the temperature goes outside the 50-70 degree range, it doesn't work properly. At the first cold snap or heat wave every year, we have to call for service on it and then it will work ok for about 3 months before it starts having issues again. I have replaced so many parts on this dratted thing I could have bought a new unit from a better manufacturer. "Can't stop a Trane" ha! More like "can't start a Trane". Terrible unit, if you are looking for a new unit, don't get a Trane.

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Date created: 2010-05-22 Name: G. Everett
Location: Florida
Years owned: 2

Satisfaction Rating:
Review:
"Trane XL16i heat pump is a lemon"
I live in Florida and bought the Trane xl 16I for it's supposed better efficiency. Within one year the coolant leaked and the coil had to be replaced. Luckily that was still on warranty. Now, it has leaked again at a different location and I had to pay 200 dollars in labor and coolant charges. The installer is so disgusted with Trane that they no longer install Trane equipment due to frequent equipment failures and poor response by Trane to the problems.

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Date created: 2010-05-14 Name: R. Kmak
Years owned: 14

Satisfaction Rating:
Review:
"Beware"
Replaced old heat pump with new Trane Xe 100 in 1995. Over the years, there was always repair needed - from new fans, capacitors, recharging-averaged over $500 per year in service. Every time I had an annual maintenance-there was always a problem ranging from $200-$700. Now early 2010 - the compressor has gone out and it should be known that they no longer make replacement compressors due to the r-22 issue. Therefore, no choice but to get a new unit - further - the indoor unit is not compatible with the new refrigerant and if I want to heat pump - have to replace both units - the quote for new unit is $17,000!!! and they have to tear up walls and plasterboard to run a new line from outside to inside. The $17,000 quote does not include the repairs required to fix walls and ceilings. In the end, my experience has been the operating costs of a heat pump are cheaper but the required and costly maintenance costs are ridiculous. Now looking to convert to natural gas and go with a gas furnace. It seems that heat pumps keep the HVAC guys making a lot of money.

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Date created: 2010-05-05 Name: Patricia Waltz
Location: Florida
Years owned: 22

Satisfaction Rating:
Review:
"We know what can stop a Trane LOL"
We've been extremely happy with our Trane AC unit since 1988. However, recently over the past few years we have had the experience of learning what can stop a Trane-ANTS. Every time we've had a severe rain storm ants have gotten into the side of the unit and shorted out the contact. Luckily, it's only a $14.00 part, but living here in Florida, this is becoming more and more frequent. Finally the other night, we had a real rain storm again and I think this time it's dead. I could not ask more from this Trane. It's had a good life!

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Date created: 2010-05-02 Name: C. Frank
Years owned: 1

Satisfaction Rating:
Review:
"Trane Wreck"
We have owned our new home for less than two years. The coil in our Trane heat pump is bad and we have to pay $500 in labor to have it replaced. I have read this is a common problem and I am very disappointed. I will never recommend Trane. I understand why The Villages, Fl. (one place in U.S. building hundreds of homes per month at the time) has discontinued using Trane units.

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Date created: 2010-04-28 Name: R. Glenn
Years owned: 4

Satisfaction Rating:
Review:
"XL14i Heat Pump"
I had my XL14i heat pump installed by a factory trained tech and I still had problems for 3 years before they finally figured out what was wrong with it! Every time the unit started, it would make this horrific noise and on top of it wouldn't barely heat and it was always frosting up even when it was 50 degrees outside! I had them out, I know about 20 times before they finally realized that the expansion valve was bad and leaking R410-A. I know that probably wasted a good 10lbs of 410a because it was always leaking. I am very happy now with how my heat pump performs. The heat actually feels hot like it should. New heat pumps are wonderful. Has anyone had a problem like I just described?

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Date created: 2010-04-25 Name: DTM
Location: Virginia Beach, VA
Years owned: 1

Satisfaction Rating:
Review:
"Trane over 25 years"
Just replaced a 2 1/2 ton Trane heat pump from 1984 and still was running good, both heating and cooling in Virginia Beach, Va. As far as I know, the unit never needed major repairs. Replaced with a Trane 3 ton xr15 heat pump and variable speed air handler. It works great and the rep is great. You can't stop a Trane they say and I agree. I think the installation has a great deal to do with how well the units work amd my installation was top notch.

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Date created: 2010-04-23 Name: Bill M.
Years owned: 2

Satisfaction Rating:
Review:
"Bill M"
I retract my comment about the problem with the Trane XL14i. Turned out to be a loose electrical connection. But the comment about what Trane's literature says about the effect of power interruption still stands.

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Date created: 2010-04-21 Name: J. Norris
Years owned: 5

Satisfaction Rating:
Review:
"Owner"
After reading some of your reviews, I have come to the conclusion that the problems some of the consumers are having have nothing to do with the products. Most products, if installed correctly do not have issues. Do your research on the installing company instead of the product.

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