Consumer Reviews of TRANE heat pumps

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Date created: 2010-05-02 Name: C. Frank
Years owned: 1

Satisfaction Rating:
Review:
"Trane Wreck"
We have owned our new home for less than two years. The coil in our Trane heat pump is bad and we have to pay $500 in labor to have it replaced. I have read this is a common problem and I am very disappointed. I will never recommend Trane. I understand why The Villages, Fl. (one place in U.S. building hundreds of homes per month at the time) has discontinued using Trane units.

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Date created: 2010-04-28 Name: R. Glenn
Years owned: 4

Satisfaction Rating:
Review:
"XL14i Heat Pump"
I had my XL14i heat pump installed by a factory trained tech and I still had problems for 3 years before they finally figured out what was wrong with it! Every time the unit started, it would make this horrific noise and on top of it wouldn't barely heat and it was always frosting up even when it was 50 degrees outside! I had them out, I know about 20 times before they finally realized that the expansion valve was bad and leaking R410-A. I know that probably wasted a good 10lbs of 410a because it was always leaking. I am very happy now with how my heat pump performs. The heat actually feels hot like it should. New heat pumps are wonderful. Has anyone had a problem like I just described?

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Date created: 2010-04-25 Name: DTM
Location: Virginia Beach, VA
Years owned: 1

Satisfaction Rating:
Review:
"Trane over 25 years"
Just replaced a 2 1/2 ton Trane heat pump from 1984 and still was running good, both heating and cooling in Virginia Beach, Va. As far as I know, the unit never needed major repairs. Replaced with a Trane 3 ton xr15 heat pump and variable speed air handler. It works great and the rep is great. You can't stop a Trane they say and I agree. I think the installation has a great deal to do with how well the units work amd my installation was top notch.

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Date created: 2010-04-23 Name: Bill M.
Years owned: 2

Satisfaction Rating:
Review:
"Bill M"
I retract my comment about the problem with the Trane XL14i. Turned out to be a loose electrical connection. But the comment about what Trane's literature says about the effect of power interruption still stands.

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Date created: 2010-04-21 Name: J. Norris
Years owned: 5

Satisfaction Rating:
Review:
"Owner"
After reading some of your reviews, I have come to the conclusion that the problems some of the consumers are having have nothing to do with the products. Most products, if installed correctly do not have issues. Do your research on the installing company instead of the product.

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Date created: 2010-04-20 Name: Joan
Location: FL
Years owned: 5

Satisfaction Rating:
Review:
"Joan, Tampa, florida"
My Trane xr11 heat pump broke weeks after installation and has needed repairs too numerous to count since then. Compressor motor, fan motor and reversing valve have had to be replaced several times. I live in Fl, and when the reversing valve sticks, it blows out heat in the 95 degree summer weather! Trane consumer relations has been completely unresponsive to the problem. This product is a pure lemon and Trane should be embarassed to have produced it, and shame on them for taking advantage of the American consumer by selling such a piece of junk!

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Date created: 2010-04-14 Name: Bill M.
Years owned: 2

Satisfaction Rating:
Review:
"Trane Crash"
I bought a new Trane XL14i heat pump system in 2007. 2 1/2 years later, the compressor is not working. In reviewing the Trane literature, I found out that Trane said never to cut off the power to the unit, and if the power is cut off for more than 3 hours, then don't turn it on for another 3 hours. Otherwise, damage will occur. So according to Trane's own literature, its equipment will be damaged if the power goes out and comes back on while you are away from home.

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Date created: 2010-04-11 Name: Garrison
Years owned: 2

Satisfaction Rating:
Review:
"Trane XL15i Heat Pump"
Trane XL15i unit replaced a Trane xe1100 unit that failed after about 15 years of quality service. This new Trane is a welcome change. It never calls for the emergency heat and heats like a gas furnace. I highly advise you to look into the Trane XL15i heat pump.

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Date created: 2010-04-10 Name: S. Blythe
Years owned: 8

Satisfaction Rating:
Review:
"Unhappty with Trane"
We replaced our functional but old heat pump with what we thought would be a much more efficient unit. This unit never cooled the house down. We had the installers out numerous times during the first year, and they kept telling us there was nothing wrong, even though it was running 22 hours a day, and at ten o'clock at night it would be cooler outdoors than in the house. After sending a certified letter demanding a new unit, an older and apparently more experienced technician showed up, looked at the unit, and said "they had the internal switches in the wrong position". It worked ok for the next year, and then after our next service call it went back to not working so well. We were told the coil was bad, and replaced that - under warranty but about $450 labor. That didn't help it much. We now have a unit that doesn't work at all - we were told that it has a coolant leak, but they can't find the leak, so they should replace the coil again. We had another company come out, and they said the compressor is not working - and that in fact this unit has two compressors, and it appears that one has never run at all. We could, of course, replace the compressor (under warranty) for $900 labor, but we are going to replace the whole unit - and it will definitely not be a Trane!

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Date created: 2010-04-09 Name: J. Cortese
Years owned: 4

Satisfaction Rating:
Review:
"unsatisified homeowner"
I replaced my heating and air conditioning system four years ago by a so-called certified Trane company. What a piece of junk! I've had to call the service guys three times and the unit is still leaking gas. Do I have to have my unit serviced every year? If I would have known that this was happening, I would have bought some other kind of system.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.