Consumer Reviews of TRANE heat pumps

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Date created: 2009-06-19 Name: steve kent
Years owned: 4

Satisfaction Rating:
Review:
"unhappy customer"
New heat pump installed in 2005 during house addition / remodel. local dealer installed. it has failed twice in 4 years due to leaks. each time I had to pay the same dealer $500 to repair the leak and replace the freon. they said contact trane for warranty. trane website sucks. try to contact them is useless. email screen has bugs and errors and forces you to reset and rekey all info multiple times.

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Date created: 2009-06-16 Name: Shirley Goodwin
Years owned: 8

Satisfaction Rating:
Review:
"Not Happy"
Coil went out on our unit in the house. Repair man said they did not carry this coil anymore and it would be 3000.00 to have one made for this unit or we could just replace it for about the same amount of money. I can't believe that a unit only 8 yrs old the company would not have parts. We bought the Trane thinking we were buying the best. Boy we were wrong. Never will buy another and will also tell other home owners to stay away from them

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Date created: 2009-06-12 Name: Terry Lee
Years owned: 2

Satisfaction Rating:
Review:
"Replace evaporator coil after 18 months"
Spent $10,000 dollars on Trane unit for my beach house and thought I bought the best. Less than 18 months later the evaporator coil had to be replaced at a labor cost of $422. I bought because of the name but am very disapointed with this product and am concerned about future repairs. I've owned American General and other brands and Trane is all hype and junk for the money.

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Date created: 2009-06-06 Name: Sharon O.
Years owned: 6

Satisfaction Rating:
Review:
"Trane Heat Pump"
We purchased our brand new Trane heat pump six years ago because we thought we were purchasing a top-of-the-line product. I would not qualify it that way today. It definitely helped our heating bill go down, but the problems we have had with it have been unbelievable for a new system. The first to go was the compressor. Major part! The cost was around $3500. The next problem was a valve. Well, that cost $1500. We purchased our unit for $6000. luckily, we purchased a 10-year parts and labor warranty or I would be livid right now. We have only 3 more years to go on the warranty and I hope that if anything major is going to break, it had better do it now. The company that installed our unit and services it said they will no longer be selling the Trane because of all the problems they are having with it too. For those who did not buy the warranty are pretty upset too. So if you are considering a Trane, please think twice before you do and research the products out there (and there are many who are good).

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Date created: 2009-06-03 Name: Mr. PO'd
Years owned: 2

Satisfaction Rating:
Review:
"Severely Ticked"
Had a $2500 off brand unit for 12 years. Finally started to nickel and dime me every year, so I bought a top of the line $9,000 Trane (variable speed, dual compressor). Now, just under 2 years later, I had to have the motor, circuit board, and motor module replaced. My $2500 unit cost me about $4000 (including purchase and installation) over a 12 year period. At this rate, my $9000 Trane will cost me about $30,000 in 10. Contacting Trane about this issue has been in vain. One more incident and it gets replaced.

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Date created: 2009-06-02 Name: Mark Salzer
Years owned: 6

Satisfaction Rating:
Review:
"Trane xl13i heat pump quality issues"
My xl13i heat pump is dead w/compressor failure as well as fan motor, r410a is burnt red, indicative of overheated motor windings. Unit is 6 years old and has been troublesome from day one. a small leak in the indoor coil resulted in frequent charging of the system ($), so the coil was replaced when the unit was 4 years old. The higher system pressure required when using the r410 refrigerant puts lots of stress on the plumbing and compressor, so I'm not too surprised that these systems have problems. What I'm looking for is a heat pump that is engineered for the higher pressure and compressor stress. Trane must be taking a bath financially with all the warranty costs.

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Date created: 2009-06-01 Name: Anna kleinschmidt
Years owned: 4

Satisfaction Rating:
Review:
"You can stop a trane!"
I bought this unit 4 years ago so the house would be cool. I was ripped off $10000 and you would think when I wanted to cool the house it would but every year since I bought it I have had to call them out, and every year I have to wait up to a week to get it fixed because apparently all of there products are crap! I also wanted 2 units one for the upstairs and one for the down stairs and they assured me that this pump will work and make both floors comfortable. well in the slight chance that the downsatirs does work the upstairs is unberable so I have to use window units for up there! Run dont walk away from trane!

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Date created: 2009-05-29 Name: D. Martin
Years owned: 1

Satisfaction Rating:
Review:
"TRANE 2.5 Ton HEAT JUNK"
Have only owned for 11 months, Great unit if you live in a climate of 80 degrees. Right now it is 87 degrees outside, and I have a $20 Wally- World fan blowing on me to keep from sweating! By the way, factory rep. was here two (2) days ago, and assured me that problem was corrected! Ha! Ha!

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Date created: 2009-05-27 Name: Candy Naff
Years owned: 3

Satisfaction Rating:
Review:
"Ms."
I had a XL14i trane unit installed April 2006. It has not really been the greatest but I have dealt with it. At the present I am sitting in a hot house due to not cooling. It is impossible to get someone to come look at in in a timely manner due to their schedule. And of all things, there isn't even a phone number to contact anyone at the Trane Company. I debated on buying a Carrier or a Trane three years ago and supposedly Trane was a good unit. Boy I was fooled. Model #2twx4024b1000aa. Thanks for nothing.

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Date created: 2009-05-26 Name: SW Thrasher
Years owned: 9

Satisfaction Rating:
Review:
"Trane Heat Exchanger coil problems"
I have two rental duplexes with a total of four Trane heat pumps, installed in 1999. The heat exchanger coils developed slow coolant leaks in their third year of service. There was no remaining warranty coverage at that point. The installer & Trane told me I am "out of luck". My options are to re-charge the units twice a year, or to replace all of the units with newer ones. I'm obviously not happy with Trane's quality and would never purchase their product again.

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