Consumer Reviews of TRANE heat pumps

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Date created: 2009-09-07 Name: Mr Brock
Years owned: 2

Satisfaction Rating:
Review:
"I'll Never Buy Another. It's a Cash Cow."
I started out with my Trane Heat Pumps in 1992. An xl 1200 model with a Variable Speed Air Handler. 5 Ton capacity. It came with 15kw heat strips although contractor quoted 20kw. Heat strip had to be replaced to 20's because inside house temperature would drop 5 degrees every time unit went to defrost cycle. Freeze then thaw. I replaced this unit with a XLi14 outside unit in 2007 but not before I spent $ 5,000 on repairs including 3 compressors on the xl1200. One under parts warranty but cost me $ 600 labor. Most all of the circuit boards had been replaced in the old one at one time or the other. Also three blower wheels. Now the motor in the air handler went out. They want $ 2,500 to replace it since it's no longer available. Dealers want almost $ 5,000 for a new variable speed air handler. The XLi14 does not cool nearly as well as the xl1200. I have 2150 sf of heated area and the 5 ton seems to be maxed out. I've had it serviced regularly and all have checked ok. So far I've spent about $ 20,000 on it including the purchase price. My neighbors all have "builder's model" type units of various manufacturers and none have experienced the trouble I've had and most of their unit haven't been replaced yet nor have they spent anywhere close to as much on repairs as I have. Trane parts are much more expensive then any I've ever bought for other units. Their dealers seems to charge more for their labor too. Trane compressors are proprietary and one would cost a fortune to replace. It's almost impossible to get through to Trane and they will not help you out with any problem you have. I've never been able to get any reply from them. Once the Dealer sells you the unit they don't know you around here. Trane's advertisements are just a bunch of Hype. I say look at other manufacturers units before you consider a Trane. I've owned many other units from other manufacturers and all gave better service than my Tranes. Do your research before you buy, very carefully, including who sells and installs it for you. Some of the local dealers here have in house telemarketers who only want to sell but not service.

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Date created: 2009-09-04 Name: F. Bechtel
Years owned: 12

Satisfaction Rating:
Review:
"poor reliability"
Installed 3 ton Trane twx036c100a2 heat pump in 1997 with variable speed air handler. First problem was variable speed air handler. Printed circuit card in ge motor end bell failed. Came back from a trip in late winter and house was cold. Next problem was contactor in compressor unit. Present problem is a failed compressor. Very expensive to replace. Am now in decision process of how to proceed. I will be reluctant to go with Trane a second time. Once a mistake, twice a fool.

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Date created: 2009-08-27 Name: J. Fisher
Years owned: 5

Satisfaction Rating:
Review:
"Unsatisfied 1st Time Buyer TRANE customer"
The XLi14 Trane system that was installed in April, 2006 has given nothing but problems ever since. First the a temperature control switch failed (under warrenty), then a diverier valve failed ($650.00), then the compressor fan failed ($350.00), and now the evaporator coil has a leak ($1200.00). I have spent over $2,000 in a five year period for a system which cost only $5700 to install. Seriously considering ripping the thing out and putting in another brand system that is more reliable and cost efficient.

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Date created: 2009-08-13 Name: Anita Campbell
Years owned: 3

Satisfaction Rating:
Review:
"Anita"
Our $4500 unit started having problems with bad evaporator coils right after the first year. Both coils ended up being replaced a couple of times. Of course, none of the labor costs were not covered. After 2 years, Trane decided to give us a new unit. The installation cost was over $1600. After 10 months, the coil is leaking again!!! Now, after checking with the Trane sales person, they are finally telling us that it's the sulfur in our water that is causing the coils to corrode and they will make us a new coil that is coated with a substance that will make it last longer. Another $1000 for installation. My question is: why didn't they diagnose the problem when we started having the problem so we could have taken care of it without spending so much money on labor costs? This sulphur information was not included in their literature, nor was the installer aware of it. However, when he called the Trane salesman in Tulsa, he immediately knew what the problem was. We are fuming!!!!

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Date created: 2009-08-11 Name: Jim Donnelly
Years owned: 8

Satisfaction Rating:
Review:
"Jim Donnelly"
Bought the Trane unit for " the long haul". Every 1.5 years, there was some problem (usually the variable speed fan/ or module for same). Costly repairs. Warranty not worth anything.

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Date created: 2009-08-11 Name: S Schesloc
Years owned: 7

Satisfaction Rating:
Review:
"Trane Ground Based heat pumps"
I had 12 Ground Based heat pumps installed in 2003 . In 2006 and 2007 all 12 heat pumps failed and were replaced at a cost of over $100,000. This year 8 of these units failed and need repair. Trane has insisted that these units on all three occasions are not covered by the extended warranty I have with them.If you are considering Heat Pumps stay away from Trane. They do not stand by their product. If you know of a good Warranty litigation attorney send him my way.

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Date created: 2009-07-30 Name: J.George
Years owned: 6

Satisfaction Rating:
Review:
"XB12 03/2003"
Was working fine up until 4 days ago now compressor shot house was built in late 2002 not sure there is any warranty on unit.

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Date created: 2009-07-27 Name: fatboy

Satisfaction Rating:
Review:
"Trane"
You can buy the best heat pump but if not installed right it will not run right and fail premature So make sure the company has a good reputation I install Trane units and they are my pick

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Date created: 2009-07-23 Name: Gary Pritchard
Location: Georgia
Years owned: 6

Satisfaction Rating:
Review:
"Trane is unreliable"
Purchased an XL13i system in 2003. The first two years it ran great, no problems, then the expansion valve had to be replaced under warranty. Two months ago, outside unit would not go into cooling mode. Had it checked every six months, so they checked it out and told me the printed circuit board was bad. Told me it was not under warranty and it would be $410 for part. Since my wages have been cut, I said no way and have opened up the windows all summer long here in Georgia. Do not know what I am going to do this winter. I called a Trane distribution center in Atlanta, Ga and they said it was $290 for same part. I emailed Trane and of course no reply. This will be my first and last Trane. When you assemble items with low quality parts, then you produce junk and low customer ratings.

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Date created: 2009-07-13 Name: Duane Miles

Satisfaction Rating:
Review:
"Pet owners beware do not buy a Trane"
We were upgrading the ac unit in our home to be more energy efficient. Talked to a Trane agent at Home depot. After several conversations with the agent, about the best systems for air quality in our home, and our concerns about any problem that might arise due to owning 4 pets (3 cats and a small Dog), we purchased a Trane heat pump for $8,000.00. 6 month later it stopped working, no problem I thought it is under warranties parts and labor for 5 years, boy was I wrong! Made a call to Trane Certified service technician Turn’s out the coil had a leak and it t was going to cost me $2496.00 to replace it. Why you ask? There was animal hair on the coil and since I did not open the unit and clean the coil each month, it was lack of maintenance on my part. I received no maintenance instructions other then change the filter each month, which I do already. After several emails to their customer service department (big joke no “phone number” to contact anyone) I was given a number to call, they were shocked that I would be charged for a leaky coil still under warranties and would check into it and call me back. I emailed pictures of the unit and the coil. After 2 weeks I called them back, and was told they were still working on my case and would call me later that week. A week later I called the again, I also called then the week after that and was directed to voice mail. The next day I received an email telling me. “I have been in and out and apologize for the delay but in our conversations. Our service rep, they have indicated that the extensive cat hair on the evaporative coil caused the overheating and increased pressure which led to the coil failure. Given their summary of the conditions contributing to the failure and absent a review to the contrary prior to the replacement of the coil, there is nothing that we can do. “ I sent another email to them asking what about a review and was told it needed to be done before I had the coil replaced. I have sent several emails since and requested that they be forwarded to the CEO of Trane but have had no response. So Pet Owners beware if you “it is hard to stop a Trane” unless you own a cat! I for will never buy, recommend, or shop where they sell Trane units now or anytime in the future.

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