Consumer Reviews of TRANE heat pumps

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Date created: 2009-12-14 Name: C. Byrd
Years owned: 3

Satisfaction Rating:
Review:
"Bad Trane Units continued"
In my earlier post about the Trane units, I failed to mention one of the problems was with a relay board that our supplier asked around and no one had see the issue before. Our service technician (a Trane Supplier) didn't even replace our unit with another Trane because of all of the problems we had. He used another brand of unit. After we get through, we will have spent $1,700 on our system from August until December. This is with the unit being replaced under warranty.

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Date created: 2009-12-14 Name: C. Byrd
Years owned: 3

Satisfaction Rating:
Review:
"Bad Trane Units"
Trane is the most unreliable unit I have ever owned. We have had to replace defrost boards in our outside units twice. As I am writing this, we are having our downstairs air return replaced with another brand. We have had to add freon to the units as well. I purchased Trane units because I believed that they were going to be of great quality. They are far from that. The frustration I feel is that we had to spend vacation money to have the unit repaired in the summer and now we are spending Christmas money to pay for additional repairs. This is tough on a family that is supported by teachers.

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Date created: 2009-12-12 Name: K Hanner
Years owned: 2

Satisfaction Rating:
Review:
"Mr"
Trane unit model2wcc3030a1000aa serial# 7042wk29h came with new home has failed-blower wheel broke at hub damaged heat strips, motor and capacitor. the quality of this product sure don't fit trane's advertisements.

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Date created: 2009-12-11 Name: Ann

Satisfaction Rating:
Review:
"Trane Platinum Duel Compressor Unit"
Owned this two months. Stated we would see a big difference in our heat bills. Bill went up $30 first month and it hasn't been cold yet and has doubled this month. We never had bills like this with our old Rheem unit even in the coldest months of winter. Spent $17,000 to replace and regret this now.

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Date created: 2009-12-08 Name: Jerry
Years owned: 2

Satisfaction Rating:
Review:
"Trane sucks"
Again, we've had trouble from day one. No response from Trane. We've spent $3000 on repairs after installation. We tell everyone we know that Trane sucks.

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Date created: 2009-11-16 Name: T. Ford
Years owned: 2

Satisfaction Rating:
Review:
"T Ford"
3 Ton xr12 Trane. This unit is a lemon and has not proved to be efficient for us. 6 months; A sensor went out that caused the system to take longer to get to the new adaptive thermostat setting. We did not realize until mid winter that the system was switching to strip heat. Three weeks later problem was repaired. 12 months; Easy start component went out causing lights to dim and blink when the compressor tried to kick on. Strip heat was again utilized until problem was repaired. 18 months; Compressor is out. Strip heat is being utilized until repairs can be made. It took two weeks for compressor to come in. The compressor is in but the repair has not fit into schedule with no concrete date in site. We have experienced 2-3 times heating costs for half of the life of the unit.

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Date created: 2009-10-28 Name: Beverly
Years owned: 9

Satisfaction Rating:
Review:
"Trane X1000 10 seer"
We had trouble from day 1. This heat pump had to be repaired once every year. We are finally going to replace it. Trane has an awful warranty on parts and we had not warranty on labor. Never again will I buy a Trane!!!

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Date created: 2009-10-26 Name: Joe Schmitt
Years owned: 4

Satisfaction Rating:
Review:
"XL14i heat pump FAILED"
Just barely 4 years old and looking at a $1000 labor repair bill for 3 failed components. After all I paid for the parts warranty. I shiver at what that would have cost. The service guy said if I had not caught this in time the compressor would have went too and this $5,700 unit would be shot. When I contacted trane the email response was that inferior parts are used in their products and it is unfortunate. It appears they are not too concerned about quality products or repeat customers. I will share my experience with friends and family looking to upgrade/replace their systems now or in the future. a bad experience is never forgotten.

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Date created: 2009-10-20 Name: Candy Naff
Years owned: 3

Satisfaction Rating:
Review:
"Ms."
I still own the Trane. February 2009 my unit wasn't heating. It was 65 in my house. Called dealer and he said it would be late before he could come by the house. I set thermostat on emergency heat and after the house warmed up I set thermostat on regular setting and it did fine. In June 2009, the unit quit cooling. Coil had to be replaced. Labor cost me $394. I had a Rheem unit for over 20 yrs. and never had a bit of trouble. Since I have purchased this unit I have heard nothing positive about Trane products. Once I get out from under this Trane I will never purchase another one. Shame on you Trane for letting what use to be a good product become such a piece of crap.

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Date created: 2009-10-07 Name: R Davis
Years owned: 3

Satisfaction Rating:
Review:
"Bob"
3 year old 16xi with zonal system and clean effects air filter($22,000). Salesman told us this was the "state of the art" in comfort and efficency. Our heating bills have tripled from our last house that had a $5000 rheem system. We have had the installers techs out 10 times in the last 3 years. They have replaced the computer board, the main compressor twice and the clean effects air filter once. Our heating bills are still outragous. We have just open a case with the washington state attorney generals office.

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