Consumer Reviews of TRANE heat pumps

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Date created: 2010-12-06 Name: g.perko
Location: sun city west,az

Satisfaction Rating:
Review:
"american standard product"
heat pump purchased from trane american standard co.a big piece of junk that falls apart constantly. numerious calls made to trane , never a return call. this pump is under parts warranty only cost in thepast month for labor$1218.

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Date created: 2010-12-03 Name: Ian Stuart
Location: Frederick MD

Satisfaction Rating:
Review:
"Treat 5 star reviews with caution"
On reading the reviews of Trane on this site I notice one rather peculiar characteristic. A disproportionate number of 5 star reviews are from people who report that their twenty year units have worked perfectly. From the point of view of deciding which brand to buy these reviews are worthless since newer units bear no resemblance to the older less efficient but much more durable units. If you subtract these reviews the ratings for Trane are almost entirely 1 star, except for some ratings by dealers.

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Date created: 2010-12-01 Name: philip sanfiorenzo
Location: Ft Worth,Texas

Satisfaction Rating:
Review:
"Trane ac/ heatpump"
bought this unitnew with the house in 2003, 7 years and 3 compressors, 1 reverse valve and a heater board. this is and xr12 not a good unit at all

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Date created: 2010-11-26 Name: Jeff R.
Location: Central Virginia

Satisfaction Rating:
Review:
"I expected better"
Installed a new 14i with variable speed air handler. Have had 2 different valve failures in 3 years. Both were covered under extended warranty. Temperature regulation in house is superb, rarely changing more than 1 or 2 degrees from setting. Whenever this unit is ready to come out I may buy Trane again or go back to Lennox.

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Date created: 2010-11-22 Name: D. Jones
Location: Concord, NC

Satisfaction Rating:
Review:
"Smell problem"
Recently had new heat pump, air handler, supply lines, and duct lines installed. Worked fine during the summer; however, when the heat is on there is a smell comming from all vents - the smell of (very strong)fabric softner. Has anyone had this problem? The Dealer/installer has never come across this problem.

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Date created: 2010-11-20 Name: Mike Ross
Location: Foley, Al

Satisfaction Rating:
Review:
"Got Rid of the Trane!"
My sister contacted me and asked for my help with her 5 yr. old Trane heat pump. To date, she has spent $759.00 on repairs over the past three years: mostly freon charges and controls. I contacted her HVAC maintenance contractor and he recommended entirely replacing the unit--only after 5 years. So we did. We installed Bryant's 15 Seer heatpump, and you can't even hear it running. It has a 10 year manufacturer's labor and material warranty. I've had other bad experiences with Trane, and I hope never to have another Trane installed in any house that I own or visit!

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Date created: 2010-11-18 Name: D.O'Dwyer
Location: Inverness, FL

Satisfaction Rating:
Review:
"18 Years old, finally replacing"
This XE1000 2-ton split unit was in the house when I bought it in 1996 - original installation was 1992. Over the years it has performed very well in our FL climate with routine maintenance. The only repairs were to an outdoor fan in 2007 that just stopped one night. And a couple of times it's acted weird, but that was fixed with a new digital thermostat. That said, I'm getting ready to replace this unit with a new XLR-15i system, with a variable speed air handler. I hope it's as good as the XE1000 has proved!

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Date created: 2010-11-17 Name: L. Staylor
Location: Portsmouth, VA

Satisfaction Rating:
Review:
"Unsatisfactory Performance"
We had a Trane heat pump installed in late 2009 and have been very dissatisfied. It smells like old socks when the defrost cycle runs and that makes the entire house smell. Now, in November, the unit is only 14 months old, and the blower fan motor has died and we are completely without heat. My installer tells me that there are no blower fans in the area and they have to get one from the 'home office' in Memphis, Tenn. That is a 3-5 day shipping delay. Guess Trane never heard of overnight shipping. Would NEVER purchase another Trane. This is my second Trane in 11 years and both were disappointing

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Date created: 2010-11-14 Name: Michael Cole

Satisfaction Rating:
Review:
"freon loss"
Purchest Xl19i heat pump and airhandler system. After two years lost freon due to wear thru of bundled freon tubes. Fault like hell to get repaired. Found that Trane did not insullate tubing lines. Units produced after mine did have lines insullated and not touching. This was Tranes manufactoring problem all along but took three months before they would even cover the parts. Would not cover the labor or freon. Dealer would not due anything if not paid by Trane. Now my company owns Trane but I will never buy another one.

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Date created: 2010-11-13 Name: Kathleen Wheeler
Location: Medway Ohio

Satisfaction Rating:
Review:
"Trane Heatpump Serious Problems"
I purchased a trane heat pump August 2009 and we have had many problems with it. We kept our propane furnance and added a heat pump however for 3 weeks in Oct 2010 we had no heat. We are seniors and the outside temp was above 40 degrees however no heat. Imagine that. I say it is in the thermostat I think they should change it because when the young men installed it they had problems. Why would a reputable installer like Deer in Fairborn Ohio have a problem getting one. As of now we are now your best or pleased customers. Please reply and give us some answers WE NEED HELP

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