Consumer Reviews of TRANE heat pumps

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Date created: 2010-04-10 Name: S. Blythe
Years owned: 8

Satisfaction Rating:
Review:
"Unhappty with Trane"
We replaced our functional but old heat pump with what we thought would be a much more efficient unit. This unit never cooled the house down. We had the installers out numerous times during the first year, and they kept telling us there was nothing wrong, even though it was running 22 hours a day, and at ten o'clock at night it would be cooler outdoors than in the house. After sending a certified letter demanding a new unit, an older and apparently more experienced technician showed up, looked at the unit, and said "they had the internal switches in the wrong position". It worked ok for the next year, and then after our next service call it went back to not working so well. We were told the coil was bad, and replaced that - under warranty but about $450 labor. That didn't help it much. We now have a unit that doesn't work at all - we were told that it has a coolant leak, but they can't find the leak, so they should replace the coil again. We had another company come out, and they said the compressor is not working - and that in fact this unit has two compressors, and it appears that one has never run at all. We could, of course, replace the compressor (under warranty) for $900 labor, but we are going to replace the whole unit - and it will definitely not be a Trane!

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Date created: 2010-04-09 Name: J. Cortese
Years owned: 4

Satisfaction Rating:
Review:
"unsatisified homeowner"
I replaced my heating and air conditioning system four years ago by a so-called certified Trane company. What a piece of junk! I've had to call the service guys three times and the unit is still leaking gas. Do I have to have my unit serviced every year? If I would have known that this was happening, I would have bought some other kind of system.

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Date created: 2010-04-02 Name: Robert B. Martin Jr.
Years owned: 8

Satisfaction Rating:
Review:
"Robert Martin"
Compressor went bad after 8 years. I had another identical heat pump. That compressor went bad after 9 years.

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Date created: 2010-04-01 Name: J. Smith
Years owned: 2

Satisfaction Rating:
Review:
"Its hard to get a NEW TRANE to run correctly"
I have a new Trane xl high efficiency heat pump. It was installed at our new home. We have had the unit for just over 2 years and it has cost us thousands of dollars to keep it running. The dealer has swapped hands and Trane allows dealers to swap between family members, thus allowing the customer to fend for themselves. I have had freon put in my unit at least 5 times in 2 years. Had to finally have the entire freon line completely replaced. My dealer came out and the freon leak was much worse after he did the work. It would hold freon for weeks instead of months after he finished his "work". I refused to pay and he sued for $500. I paid him and hired another Trane dealer to come in and fix his "crap". It is cheaper to pay the sorry work of my dealer than to hire a lawyer and fight the battle in court. Trane corp offices were informed and given detailed records and invoices. They gave me lots of lip service and said that they are not responsible for the folks that installed their units. A bunch of bunk for the mfg to have no concerns for poor quality work by installers of their equipment.

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Date created: 2010-03-15 Name: Tom
Years owned: 10

Satisfaction Rating:
Review:
"Horrible Heat Pump, good extended warranty."
Fortunately, I was offered an extended 10-year warranty. To date, I have had the compressor, various valves, sensors, and the coils replaced. During the last two winters, I had to run my heat off the inside furnace - 90% of the time >>> emergency heat. This in turn has caused my heating bill to increase by 2 1/2 times. My Trane xl1200 - super-efficient heat pump has been the worst unit I have owned in 50 years. No more Tranes for me.... Next month I will probably be looking at a new Carrier.

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Date created: 2010-02-26 Name: D. Johnson
Years owned: 5

Satisfaction Rating:
Review:
"Expected more from Trane"
I have had my Trane heat pump/central air system for 5 1/2 years and have had it serviced four times. The fan started making horrible noises and stopped working. The parts were covered but it still cost me three hundred dollars in labor. Then the line that takes the water out of the system became clogged, that service fee was $200. Two weeks before Christmas of this year (2010) the compressor went bad. It was covered also, but still cost me over $400. One month later, the fan started making noise and it is now not working. They are coming today to repair it once again. Wonder how much it will cost this time. I am very disappointed in this system. I really expected more out of Trane. I would not recommend Trane to anyone and will tell everyone I can to stay away from this unreliable system!

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Date created: 2010-02-25 Name: B. Crowley
Years owned: 7

Satisfaction Rating:
Review:
"consultant"
This unit, Trane 14Ti heat pump, was supposd to be the most efficient unit available. Installed in 2/03 and lasted until 12/05, when the whole heat pump had a catastrophic anurism and died a fast death while I was on vacation. Obviously, during the week I was gone, the 15Kw strip heater was heating my home. Serious electric bill this time. The unit was restored and lasted for a couple of years. Then, there was more of the same problem. The unit freezes up when the weather and temp. is below about 36 degrees F. It will not defrost properly. In summary, I have had this unit for 7 years and my electric bills have never been higher in the winter. The old, 17 and 15 year old Rheem and Ruud units were more efficent and I had much lower electric bills with these units. The Trane rep has been here twice and the unit was rebuilt and still does not work correctly. This unit cannot effectively defrost when the weather is cold and humid.

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Date created: 2010-02-25 Name: Brant
Years owned: 3

Satisfaction Rating:
Review:
"Purchased two Trane 16seer heat pumps"
Thinking we would save time and money, I reluctantly decided to update our 18 year old ac/furnace units with two 16 seer heat pumps by Trane. I thought, this would prevent us from needing to worry about those cold winters and hot summers. Huge mistake! Each year since they were installed, they have broken down, each time with something different. First, it was a coil (which is never suppose to go bad), especially the first year!, Second, some switch on the unit outside, third the same switch, forth the ignitor switch! Trane- Start investing in your technology, not your commercials!!!

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Date created: 2010-02-22 Name: Julie U.
Years owned: 3

Satisfaction Rating:
Review:
"Trane heatpump problems"
I bought a Trane heat pump and furnace in August 2006. In February 2009 after only 2 1/2 years, the bearings in the heatpump condenser fan motor locked up. I had the motor replaced. The part was covered under warranty, labor cost $99 plus tax since I had an annual agreement. I also had regular annual maintenance done on the unit every year. Now a year later, it is starting to make the same squealing noise. Am I going to have to replace this every year?! I have not had any problems with the furnace but I am very disappointed in the heat pump.

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Date created: 2010-02-22 Name: Joan Morton
Years owned: 5

Satisfaction Rating:
Review:
"Joan Morton"
Our home is 10 1/2 years old. The first heat pumps compressor went out at 5 1/2 yrs old. We were advised to replace the whole unit. That was installed 4/25/2005. About 12 months later, a defrost circuit went out. Part under warranty, $125 labor. Today, the compressor is being replaced. Part under warranty, $700 labor. I assumed this type of equipment would last a little longer. Next problem, we go to another brand!

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