Consumer Reviews of TRANE heat pumps

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Date created: 2010-05-02 Name: C. Frank
Years owned: 1

Satisfaction Rating:
Review:
"Trane Wreck"
We have owned our new home for less than two years. The coil in our Trane heat pump is bad and we have to pay $500 in labor to have it replaced. I have read this is a common problem and I am very disappointed. I will never recommend Trane. I understand why The Villages, Fl. (one place in U.S. building hundreds of homes per month at the time) has discontinued using Trane units.

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Date created: 2010-04-20 Name: Joan
Location: FL
Years owned: 5

Satisfaction Rating:
Review:
"Joan, Tampa, florida"
My Trane xr11 heat pump broke weeks after installation and has needed repairs too numerous to count since then. Compressor motor, fan motor and reversing valve have had to be replaced several times. I live in Fl, and when the reversing valve sticks, it blows out heat in the 95 degree summer weather! Trane consumer relations has been completely unresponsive to the problem. This product is a pure lemon and Trane should be embarassed to have produced it, and shame on them for taking advantage of the American consumer by selling such a piece of junk!

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Date created: 2010-04-14 Name: Bill M.
Years owned: 2

Satisfaction Rating:
Review:
"Trane Crash"
I bought a new Trane XL14i heat pump system in 2007. 2 1/2 years later, the compressor is not working. In reviewing the Trane literature, I found out that Trane said never to cut off the power to the unit, and if the power is cut off for more than 3 hours, then don't turn it on for another 3 hours. Otherwise, damage will occur. So according to Trane's own literature, its equipment will be damaged if the power goes out and comes back on while you are away from home.

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Date created: 2010-04-10 Name: S. Blythe
Years owned: 8

Satisfaction Rating:
Review:
"Unhappty with Trane"
We replaced our functional but old heat pump with what we thought would be a much more efficient unit. This unit never cooled the house down. We had the installers out numerous times during the first year, and they kept telling us there was nothing wrong, even though it was running 22 hours a day, and at ten o'clock at night it would be cooler outdoors than in the house. After sending a certified letter demanding a new unit, an older and apparently more experienced technician showed up, looked at the unit, and said "they had the internal switches in the wrong position". It worked ok for the next year, and then after our next service call it went back to not working so well. We were told the coil was bad, and replaced that - under warranty but about $450 labor. That didn't help it much. We now have a unit that doesn't work at all - we were told that it has a coolant leak, but they can't find the leak, so they should replace the coil again. We had another company come out, and they said the compressor is not working - and that in fact this unit has two compressors, and it appears that one has never run at all. We could, of course, replace the compressor (under warranty) for $900 labor, but we are going to replace the whole unit - and it will definitely not be a Trane!

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Date created: 2010-04-09 Name: J. Cortese
Years owned: 4

Satisfaction Rating:
Review:
"unsatisified homeowner"
I replaced my heating and air conditioning system four years ago by a so-called certified Trane company. What a piece of junk! I've had to call the service guys three times and the unit is still leaking gas. Do I have to have my unit serviced every year? If I would have known that this was happening, I would have bought some other kind of system.

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Date created: 2010-04-02 Name: Robert B. Martin Jr.
Years owned: 8

Satisfaction Rating:
Review:
"Robert Martin"
Compressor went bad after 8 years. I had another identical heat pump. That compressor went bad after 9 years.

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Date created: 2010-04-01 Name: J. Smith
Years owned: 2

Satisfaction Rating:
Review:
"Its hard to get a NEW TRANE to run correctly"
I have a new Trane xl high efficiency heat pump. It was installed at our new home. We have had the unit for just over 2 years and it has cost us thousands of dollars to keep it running. The dealer has swapped hands and Trane allows dealers to swap between family members, thus allowing the customer to fend for themselves. I have had freon put in my unit at least 5 times in 2 years. Had to finally have the entire freon line completely replaced. My dealer came out and the freon leak was much worse after he did the work. It would hold freon for weeks instead of months after he finished his "work". I refused to pay and he sued for $500. I paid him and hired another Trane dealer to come in and fix his "crap". It is cheaper to pay the sorry work of my dealer than to hire a lawyer and fight the battle in court. Trane corp offices were informed and given detailed records and invoices. They gave me lots of lip service and said that they are not responsible for the folks that installed their units. A bunch of bunk for the mfg to have no concerns for poor quality work by installers of their equipment.

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Date created: 2010-03-15 Name: Tom
Years owned: 10

Satisfaction Rating:
Review:
"Horrible Heat Pump, good extended warranty."
Fortunately, I was offered an extended 10-year warranty. To date, I have had the compressor, various valves, sensors, and the coils replaced. During the last two winters, I had to run my heat off the inside furnace - 90% of the time >>> emergency heat. This in turn has caused my heating bill to increase by 2 1/2 times. My Trane xl1200 - super-efficient heat pump has been the worst unit I have owned in 50 years. No more Tranes for me.... Next month I will probably be looking at a new Carrier.

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Date created: 2010-02-26 Name: D. Johnson
Years owned: 5

Satisfaction Rating:
Review:
"Expected more from Trane"
I have had my Trane heat pump/central air system for 5 1/2 years and have had it serviced four times. The fan started making horrible noises and stopped working. The parts were covered but it still cost me three hundred dollars in labor. Then the line that takes the water out of the system became clogged, that service fee was $200. Two weeks before Christmas of this year (2010) the compressor went bad. It was covered also, but still cost me over $400. One month later, the fan started making noise and it is now not working. They are coming today to repair it once again. Wonder how much it will cost this time. I am very disappointed in this system. I really expected more out of Trane. I would not recommend Trane to anyone and will tell everyone I can to stay away from this unreliable system!

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Date created: 2010-02-25 Name: B. Crowley
Years owned: 7

Satisfaction Rating:
Review:
"consultant"
This unit, Trane 14Ti heat pump, was supposd to be the most efficient unit available. Installed in 2/03 and lasted until 12/05, when the whole heat pump had a catastrophic anurism and died a fast death while I was on vacation. Obviously, during the week I was gone, the 15Kw strip heater was heating my home. Serious electric bill this time. The unit was restored and lasted for a couple of years. Then, there was more of the same problem. The unit freezes up when the weather and temp. is below about 36 degrees F. It will not defrost properly. In summary, I have had this unit for 7 years and my electric bills have never been higher in the winter. The old, 17 and 15 year old Rheem and Ruud units were more efficent and I had much lower electric bills with these units. The Trane rep has been here twice and the unit was rebuilt and still does not work correctly. This unit cannot effectively defrost when the weather is cold and humid.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.