Consumer Reviews of TRANE heat pumps

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Date created: 2010-06-27 Name: Ian Stuart
Years owned: 6

Satisfaction Rating:
Review:
"A piece of junk and terrible service"
I installed an xl1800 heat pump and so far have had 14 breakdown calls for a variety of problems. I purchased a ten year extended warranty and the dealer - a so-called Comfort Specialist is now refusing to service the unit because we are in a "remote" location (ten miles away from their office). I complained to Trane and, as was the experience of others, they don't give a damn. I suspect most of the "satisfied" consumers had older units (which deserved their reputation). The newer ones are junk. I can't wait for Samsung to enter the field.

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Date created: 2010-06-25 Name: T. Chen
Years owned: 4

Satisfaction Rating:
Review:
"Retired Chemist"
Inside coil became icing resulting to stop cooling late May this year. It was diagnosed by the local Trane service co. indicating txv was defective under the 5-year warranty on June 1, 2010. As the time I am writing (June 25, 2010), the replaced parts have not been received by the local Trane dealer. I had two houses previously installed by Ryan Home Builder using Comfortmaker Heat Pumps. At least, the first 10 years did not have any major breakdown. If Trane co. does not stock the repair parts for the customers, the company should stop selling Trane heat pumps. Beware of Trane heat pump problems, especially Washington area temperature hit 90-99 degree last two weeks. It is a horrible experience having Trane heat pump in my house.

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Date created: 2010-06-22 Name: Mike Ross/22772 Placid Drive/Foley, Al 36535
Location: St. Louis, MO

Satisfaction Rating:
Review:
"Trane? NEVER AGAIN"
I live in a St. Louis, MO condo with 103 hydronic loop heat pumps, all produced by Trane. Believe me when I say they are junk! The condensers have burned out on over 30 of them in the first 3 years of operation, and they are constantly breaking down and requiring repair for various other reasons. The local Trane rep is a flake. He has turned his back on the condo, and he will do nothing to make things right. The installing contractor, Jarrell Company, has also given up, and they can't convince Trane to do anything....and of course most residents in the buiding now think Jarrell is a flake contractor. HEED THIS WARNING: DO NOT INSTALL EITHER TRANE OR AMERICAN STANDARD EQUIPMENT. I repeat: DO NOT!!!!(I have now sold my condo and live in Foley, AL, where I am enjoying the smooth, quiet heat pump design offered by BRYANT!

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Date created: 2010-06-18 Name: J. R.
Years owned: 6

Satisfaction Rating:
Review:
"Nothing Stops Like a Trane"
The initial HVAC systems (we have 2 HVACs) installed in our home was a Janitrol. It was installed by the builder, incorrectly, which resulted in it frequently breaking down and the coils were rusting after just 5-6 years of use. We replaced it with a Trane under the assumption that we would have reliable systems. After all, nothing runs like a Trane! After investing a considerable amount to install two units, we have had the systems break down just as much as the Junkitrol, including a major repair because an initial part was weak and poorly made per repair technician. If we had not had a warranty, then this would have been quite an expensive repair. Considering that Trane is supposed to be a quality, reliable HVAC, I realistically expected to have at least 4 years of reliable service before the parts start wearing out but this was not the case. Some of the repairs were replacing the above mentioned part, replacing a capacitor in each compressor and other multiple repairs in order to recall the problems. Would not recommend a Trane nor would I ever install another Trane system in my home.

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Date created: 2010-06-12 Name: BD
Years owned: 6

Satisfaction Rating:
Review:
"NOT HAPPY WITH TRANE "CUSTOMER SERVICE""
We had a problem after 4 years and it was covered by the extended warranty. But after the warranty was up, there were 2 copper tubings that rubbed together and all the freon leaked out. It cost us the service call, the repair of the copper tubings and the regas of freon. We contacted Trane and they said sorry it was not a defect. How could it not when the area was never serviced or touched?? They are not a good customer service company. I won't recommend or purchase another one. I have had friends and family want a heat pump, but after hearing my story, they went elsewhere. Trane is a bad company for service and help.

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Date created: 2010-06-10 Name: S. Porter
Years owned: 3

Satisfaction Rating:
Review:
"Defect Trane Heat Pumps"
Trane is shipping heat pump units with a crimped 1/2 copper tubing. The crimped tube is located in the exterior unit, can only be seen with the cover taken off and is located on the wrong side of the charging valves. (I have photos if anyone needs them). It appears that the tube has to be bent after it is installed into the main copper tube line in order for the exterior cover to fit. For less than a dollar, Trane could purchase a machine turned 90 degree piece of 1/2" tubing than is not bent by hand and crimped. I just spent $900 for two freon charges and the labor cost to repair the copper tubing. I know enough about the Trane policies to understand that they will say the warranty will not cover this, however, in Small Claims court I can prove that it is a defective unit! I have been involved in the retail and wholesale hardware industry for 30 years, and have expert witnesses that will provide documentation that the strength of copper under pressure is greatly reduced when intentionally bent without the proper equipment. I have more time on my hands than I need, and Small Claims court will be much more costly for them than me. I am also sending the documentation to my buddies from my previous corporate life at the CPSC in Washington.

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Date created: 2010-06-01 Name: Erin Sheffield
Years owned: 8

Satisfaction Rating:
Review:
"Trane XL 1200"
It worked ok up until the warranty was up then everything just stopped working. Every time the temperature goes outside the 50-70 degree range, it doesn't work properly. At the first cold snap or heat wave every year, we have to call for service on it and then it will work ok for about 3 months before it starts having issues again. I have replaced so many parts on this dratted thing I could have bought a new unit from a better manufacturer. "Can't stop a Trane" ha! More like "can't start a Trane". Terrible unit, if you are looking for a new unit, don't get a Trane.

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Date created: 2010-05-22 Name: G. Everett
Location: Florida
Years owned: 2

Satisfaction Rating:
Review:
"Trane XL16i heat pump is a lemon"
I live in Florida and bought the Trane xl 16I for it's supposed better efficiency. Within one year the coolant leaked and the coil had to be replaced. Luckily that was still on warranty. Now, it has leaked again at a different location and I had to pay 200 dollars in labor and coolant charges. The installer is so disgusted with Trane that they no longer install Trane equipment due to frequent equipment failures and poor response by Trane to the problems.

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Date created: 2010-05-02 Name: C. Frank
Years owned: 1

Satisfaction Rating:
Review:
"Trane Wreck"
We have owned our new home for less than two years. The coil in our Trane heat pump is bad and we have to pay $500 in labor to have it replaced. I have read this is a common problem and I am very disappointed. I will never recommend Trane. I understand why The Villages, Fl. (one place in U.S. building hundreds of homes per month at the time) has discontinued using Trane units.

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Date created: 2010-04-20 Name: Joan
Location: FL
Years owned: 5

Satisfaction Rating:
Review:
"Joan, Tampa, florida"
My Trane xr11 heat pump broke weeks after installation and has needed repairs too numerous to count since then. Compressor motor, fan motor and reversing valve have had to be replaced several times. I live in Fl, and when the reversing valve sticks, it blows out heat in the 95 degree summer weather! Trane consumer relations has been completely unresponsive to the problem. This product is a pure lemon and Trane should be embarassed to have produced it, and shame on them for taking advantage of the American consumer by selling such a piece of junk!

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