Consumer Reviews of TRANE heat pumps

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Date created: 2011-05-12 Location: Frederick MD

Satisfaction Rating:
Review:
"I Love My Heat Pump"
I have owned my heat pump for 5 years,and i absolutely love it.I like that it works properly,and i got it from a good company that makes a lot of heat pumps.I don't like how it gives out a lot f hot air.I like it at a minimum.My heat pump has had to be repaired,because it sometimes doesn't work right,or it has been smashed by my son. The repair did go very well,it did not cost a lot of money at all.The man that was fixing my heat pump was very polite,and respectful about the situation.I would recommend this type of heat pump to my friends,family,etc because it works very well.It may need only 2-3 fixes,but other than that it is a very well working Heat Pump.I know that my friends,family,etc would absolutely love it!

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Date created: 2011-05-03 Name: D. Manley
Location: NC
Years owned: 25

Satisfaction Rating:
Review:
"25 years old !"
We have 2 Trane heat pumps installed the year our house was built, 1986. No problems until recently. Upstairs is not cooling. These units are 5 Seer, outdated & inefficient by today's standards. For now, a window air conditioner in our bedroom is working well while we shop around for new units. I see many people recommend proper installation. So far I have 2 quotes for 15 Seer. Trane is $1400 more than Bryant, both include 10 year warranty on parts AND LABOR. Both will install new duct work, pull 2 permits and arrange for 2 city inspections. I checked both companies online with the Better Business Bureau. Both are licensed with no complaints filed in the past 3 years. One is in business 10 years, the other 4 years, this info. provided by BBB. With spending $11,000--$13,000 for 2 new units, I'm taking my time to research as much as possible. I have one more company coming tomorrow with quotes. RESEARCH before making a big investment !

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Date created: 2011-04-29 Name: D. Morris
Location: Florida
Years owned: 1

Satisfaction Rating:
Review:
"Stinks"
My 1 year old XR-15 has Dirty Sock Syndrome (DSS) verified by my installer. Trane will replace the coil if I pay for shipping and installation. Installer gave me 2 year labor waranty, but won't honor it due to large expense of installing. (4-5 hrs) Claims he did not plan on any repair that would consume this much time. So, he won't even order the coil, since I have only offered to pay $125. This has been going on since Feb. 11. Trane won't harness THEIR dealer. Their brochure is full of customer guarantees, but they don't really care.

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Date created: 2011-04-25 Name: Chris Metz
Location: Jacksonville FL
Years owned: 5

Satisfaction Rating:
Review:
"Not Satisfied."
Have two XB12 units. The first had a compressor failure at the 4 year mark. The second units compressor failed at the 5 year mark. Both expansion valves failed at 5 years. When they work they are good units just made with poor substandard materials.

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Date created: 2011-04-20 Name: C.Cape
Location: Bowie, MD
Years owned: 1

Satisfaction Rating:
Review:
"People who are not happy shouldn't blame Trane"
Bottom line... My bill dropped $60-$80 a month. It has a 10 year parts and labor warranty. I got a huge tax break. My electric company cut me a check for "going green". and If you are having issues, I put the house on it that it is because of a bad install and not the unit itself. Get a tried and true pro to do the install and come off of the $60. a year for the service contract.

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Date created: 2011-04-16 Name: Watson
Location: Beaufor County N,C.
Years owned: 4

Satisfaction Rating:
Review:
"Hard to START a Trane"
I have a XL 15 for about 4 yrs now. First the fan motor went out but was covered under warranty. The the TXV stopped up and killed my compressor. Two years later leak. And yesterday the varable speed blower motor module went out. Too much money for so many problems. Believe it or not I miss my old nordyne

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Date created: 2011-04-05 Location: Conyers, GA

Satisfaction Rating:
Review:
"XL20i Pumps Up the Jam!"
I've had my XL20i for about 4 years now. I like this brand because it gets the job done. I've never had a problem. The XL20i keeps me toasty in the winter and other than that I never really notice it. I don't think about it except when it kicks in on cold nights and I feel a -- literal -- warm sensation of gratitude from head to toe. There's nothing like coming in from a chilly, wet night and snuggling up in a warm house. I feel fine leaving the house to go out for the day or off for the weekend knowing that my cats will be safe with the heat on. I would definitely buy this brand again. Installation went fine. The guy came, brought the heat pump, set it up and left. No worries. My bills aren't outrageous either. I've read that it has a pretty good energy saving rating too.

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Date created: 2011-04-05 Location: Crookston, MN

Satisfaction Rating:
Review:
"Today I will give you my review of the Trane XL20i heating pump we had installed in our home."
The Trane XL20i is the heating pump that was installed into my home about a year ago and I am very satisfied with the results it is giving us. We had this heating pump installed into out home because my uncle works for this particular company but the results would be the same for anyone who would like to install this heating pump in their home. The heating pump has not given us any problems since we have installed it and we hope to keep it that way, they are very durable and a reliable company, so if something were to happen with the heating pump they would be there to help us repair the heating pump. I would recommend the Trane XL20i to all my family and friends because it is effective and we have not had any trouble with the heating pump as of yet. With proper up keep of the heating pump we hope to get a long life out of the heating pump.

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Date created: 2011-03-28 Location: Rochester, NY

Satisfaction Rating:
Review:
"totally satisfied with my trane heat pump"
I purchased my Trane heat pump when the older one in my house burned out about four months ago. I got it through the Trane website, and I have absolutely no complaints about the item so far. It has done a great job of keeping my entire house warm and comfortable, and I have definitely noticed a significant drop in my heating bill. I got the "ultra efficiency" version because I wanted to reduce my energy use, and it has certainly lived up to its name! I had a couple guys from Trane come and install it for me, and they were very courteous and helpful and showed me how to set up my temperature preferences before I left. This was a particularly cold winter, and with my old heat pump I always noticed how the temperature had to drop substantially before the heater would turn on; however, with this unit there is no perceivable change. It also does a great job of keeping the humidity under control in my house. I would definitely recommend Trane products to anyone looking to upgrade their heating system.

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Date created: 2011-03-15 Name: J. Bitner
Location: Clearfield, PA

Satisfaction Rating:
Review:
"Caveat Emptor"
Bad news from the word go. Bad install which had to have many aspects reworked on several service calls. Don't think the wiring would pass code if I had an inspector look at it. Installer/maintainer sent us a bill for the work - needed to be "reminded" we have a 10 yr service contract. Two neighbors across the street both got heat pumps the same time we did, and they too are experiencing endless maintenance calls (and one enormous electric bill due to a malfunction). Can't believe there isn't a class action law suit against Trane.

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