Consumer Reviews of TRANE heat pumps

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Date created: 2011-05-21 Location: Hinesville GA

Satisfaction Rating:
Review:
"The machine is absolutely wonderfull"
I have owned my Heat pump for about Six months now and its absolutely the best I have ever seen. It has alot of selections and very easy too use. It also dosent use alot of enegry. I have never had too replace any parts on the machine and I can honestly say I have Not one complaint about the product once so ever.

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Date created: 2011-05-16 Name: S. Michel
Location: Cincinnati, OH
Years owned: 4

Satisfaction Rating:
Review:
"Avoid this lemon (Trane XL14i)"
The Trane XL14i we replaced our previous Trane with has been a real lemon ... The air handler has never delivered a truly balanced heat or cool through the house...large variances despite attempts to adjust ducting valves. In only 4 years the following have broken: yr 2 - defrost board after only 2 years yr 3 - power diode after only 3 years yr 4 - TOTAL CORE BREACH, requiring complete replacement Apparently broke in Feb, with no indication of a problem. Caused 2x normal electric bill. Worse yet, instead of replacing the entire unit they are forcing the Willis installer to only replace the condensor, so while the parts are covered, I get hit with a $1150 labor bill for the multiple hours the job will take.

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Date created: 2011-05-14 Name: Bill D. Bailey
Location: Hot Springs Village, AR.
Years owned: 3

Satisfaction Rating:
Review:
"Trane Problems"
I had a Trane 16i 5 ton heat pump installed in my home in AR. and so far have had to replace the plantom (sp)because of a gas leak and now have to replace the compressor. This unit is only about 3 years old. Have been told to replace the compressor is going to cost me $500.00 for labor. Have also been told the gas leak caused the bad compressor. I'm not sure if I would ever buy Trane again.

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Date created: 2011-05-12 Location: Nashville

Satisfaction Rating:
Review:
"Me and My Heat Pump"
I got my heat pump installed when I first moved into my current home. I did not get to do much research on the system beforehand simply because of circumstance but I'm happy to say today that I do not truly regret what happened and I would not have picked a more reliable Heat pump. I have had this heat pump for about 6 years now and it has been just wonderful. I have had only the compressor go bad on me which was about a year ago and it was still under the 10 year warranty so I had really nothing to worry about. I got a new compressor and the Heat pump started pumping like new again! One thing I really like is that it qualifies for an energy tax credit! Which was wonderful and I did not even know that it did until recently but I will for sure take advantage of that fact now! I think that TRANE is a good company and I would recommend them to anyone. This heat pump has not given me much to dislike to be honest!

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Date created: 2011-05-12 Location: Savannah, GA

Satisfaction Rating:
Review:
"Heat Pump Review"
I purchased my Trane heat pump about 3 years ago and have been very satisfied so far. We have never experienced any major problems. I did research before my purchase and found that the majority of Trane customers are very satisfied. The Trane brand is very reliable and receives constant and consistent positive feedback. I ran across a few reviews from customers explaining small repairs and parts that needed replaced after several years but always read how Trane was very helpful, friendly and provided fast service. The only problem we've experienced is the heat pump freezing up during last winter. The problem was not because of the unit itself, but because of a leaking gutter dripping water onto the top of unit. A tech came out to take a look and he quickly solved the problem. Luckily the problem was caught soon enough that it did not cause any damage to the system or result in an expensive repair bill. The gutter system was repaired and have not had any problems with the unit since. What I love about my Trane is how quietly it runs! My electric bill has also went down. I would recommend a Trane to my friends and family.

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Date created: 2011-05-12 Location: Frederick MD

Satisfaction Rating:
Review:
"I Love My Heat Pump"
I have owned my heat pump for 5 years,and i absolutely love it.I like that it works properly,and i got it from a good company that makes a lot of heat pumps.I don't like how it gives out a lot f hot air.I like it at a minimum.My heat pump has had to be repaired,because it sometimes doesn't work right,or it has been smashed by my son. The repair did go very well,it did not cost a lot of money at all.The man that was fixing my heat pump was very polite,and respectful about the situation.I would recommend this type of heat pump to my friends,family,etc because it works very well.It may need only 2-3 fixes,but other than that it is a very well working Heat Pump.I know that my friends,family,etc would absolutely love it!

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Date created: 2011-05-03 Name: D. Manley
Location: NC
Years owned: 25

Satisfaction Rating:
Review:
"25 years old !"
We have 2 Trane heat pumps installed the year our house was built, 1986. No problems until recently. Upstairs is not cooling. These units are 5 Seer, outdated & inefficient by today's standards. For now, a window air conditioner in our bedroom is working well while we shop around for new units. I see many people recommend proper installation. So far I have 2 quotes for 15 Seer. Trane is $1400 more than Bryant, both include 10 year warranty on parts AND LABOR. Both will install new duct work, pull 2 permits and arrange for 2 city inspections. I checked both companies online with the Better Business Bureau. Both are licensed with no complaints filed in the past 3 years. One is in business 10 years, the other 4 years, this info. provided by BBB. With spending $11,000--$13,000 for 2 new units, I'm taking my time to research as much as possible. I have one more company coming tomorrow with quotes. RESEARCH before making a big investment !

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Date created: 2011-04-29 Name: D. Morris
Location: Florida
Years owned: 1

Satisfaction Rating:
Review:
"Stinks"
My 1 year old XR-15 has Dirty Sock Syndrome (DSS) verified by my installer. Trane will replace the coil if I pay for shipping and installation. Installer gave me 2 year labor waranty, but won't honor it due to large expense of installing. (4-5 hrs) Claims he did not plan on any repair that would consume this much time. So, he won't even order the coil, since I have only offered to pay $125. This has been going on since Feb. 11. Trane won't harness THEIR dealer. Their brochure is full of customer guarantees, but they don't really care.

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Date created: 2011-04-25 Name: Chris Metz
Location: Jacksonville FL
Years owned: 5

Satisfaction Rating:
Review:
"Not Satisfied."
Have two XB12 units. The first had a compressor failure at the 4 year mark. The second units compressor failed at the 5 year mark. Both expansion valves failed at 5 years. When they work they are good units just made with poor substandard materials.

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Date created: 2011-04-20 Name: C.Cape
Location: Bowie, MD
Years owned: 1

Satisfaction Rating:
Review:
"People who are not happy shouldn't blame Trane"
Bottom line... My bill dropped $60-$80 a month. It has a 10 year parts and labor warranty. I got a huge tax break. My electric company cut me a check for "going green". and If you are having issues, I put the house on it that it is because of a bad install and not the unit itself. Get a tried and true pro to do the install and come off of the $60. a year for the service contract.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.