Consumer Reviews of TRANE heat pumps

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Date created: 2013-06-14 Name: R. Buckner
Location: Mayflower, AR

Satisfaction Rating:

Review:
"Trane XB13 Heat Pump w/ Variable Air Handler and 802 Thermostat"
Bought unit 4/23/10, the unit is worthless. Called and called Techs who kept putting freon in it. Told me that was normal, till it went out of warranty. I have bought heaters to warm the house in the winter and now I am going to buy window units to cool with. The Trane is of no use.

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Date created: 2013-06-07 Name: D. Peterson
Location: Tucson, AZ

Satisfaction Rating:
Review:
"Love My Trane... 17yo in Hot Tucson AZ"
Had my Trane dual compressor installed in '96. Has worked great and always did what it was purchased for. Keep the home comfortable. It was hit by lightning a few years ago and ever since, the compressor turns on when called to, runs a few seconds. Turns off, then turns back on to fully complete the cycle. Again, even with this issue, it always keeps my home very comfortable. Very pleased with the purchase and longevity of this heat pump in Arizona. It runs a lot as I like to be comfortable. As for the issue, 3 companies have checked and unsure of prob.

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Date created: 2013-05-31 Name: NORMA ROE
Location: Preston Maryland

Satisfaction Rating:
Review:
"Very Unsatisfied Customer"
We replaced our old heat pump that we had for 25 years with no problem with this new one. Bought 9/1/09 and I have had to have the service man come out 5 times mostly the same problem to replace the AHV board. A week later, I get air after having 90-degree weather. Would not buy this again.

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Date created: 2013-05-23 Name: G H.
Location: Maryland

Satisfaction Rating:
Review:
"Garbage"
My house is 14 years old and when it was new, I had two trane units installed. I can rely on my Trane heat pumps, yes both of them, to fail twice a year. I will never buy Trane again.

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Date created: 2013-05-22 Name: P.Zgeb
Location: Montreal, QC

Satisfaction Rating:
Review:
"4 Compressors in 7 Years"
Purchased the new unit in 2005. In spring of 2008 had to replace the compressor. In spring of 2011 compressor burned out again and we contacted Trane's distributor and were told this was not unusual. Tried to contact Trane USA but they ignored our calls and emails. Spring 2013 and the compressor has once again burned out. Dealer is trying to tell us it is because we do not change our air filter often enough (we're away for 3 1/2 months in winter, but otherwise we change the filter every 2 months - and the filters are not clogged at all or even very dirty). Although compressor is under warranty, the labour is not, which runs about $1000 every time we have to change it.

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Date created: 2013-05-14 Name: Glen Frost
Location: phoenix az

Satisfaction Rating:
Review:
"I have had Many Problems Since Installing"
I have had many problems since installing a Trane heat pump. Paid for a 10 year warranty and had problems at least 4 times. Now after 10 years and 2 months, the compressor needs to be replaced. You can't stop a Trane wreck!

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Date created: 2013-04-26 Name: Bill Pendleton
Location: Mount Airy, NC 27030

Satisfaction Rating:
Review:
"Very satisfied with my unit"
Very satisfied with my unit. Suggestion: I live in an area where the theft of copper and/or entire units happens too often. I have just installed a CPI security system since all outdoor compressor units require, by code, an outside disconnect consider developing an application. That would require a code to be entered before shutting down the power to help deter theft. ??? Or is there one now?

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Date created: 2013-04-08 Name: Chris
Location: Washington- WA

Satisfaction Rating:
Review:
"Trane"
My heatpump was installed during house construction in 1991. Other than cleaning the outside unit and changing the thermostat, I have done nothing. I have paid nothing. What scares me is that I know it's due to go and I want to be ready but given the reviews not one model is free of negative reviews. I really am leaning toward buying another Trane but............. look at the reviews.

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Date created: 2013-03-11 Name: Vonnie
Location: Dallas, TX

Satisfaction Rating:
Review:
"Loud noises inefficient heating."
Purchased this unit 2 yrs ago and have had problems with it on & off. ac failing, leaks,heat not working etc. etc. The latest being that the heat pump makes excessively loud noises when it is in heat mode (not auto). When outside temps reach 40 degrees it makes a grinding noise like brakes on a wood floor and then cycles into this very loud banging noise, like a baseball bat being slammed against a wall. This happens as it is shutting down. We've had numerous service techs out to look at problem and they say its normal...I'd like them to tell that to my neighbors who are really aggravated about this. It does not happen every cycle, but often enough to disrupt our sleep, as the unit is right outside our Master bedroom and directly across to the neighbor's children's bedrooms. The unit produces heat, but not adequate to keep the house warm and we frequently have a blast of cold air before the auxiliary kicks in. Supposedly this is caused by the coil defrosting..which is not energy efficient ops in my book. Trane customer service does not exist, the reason they do not post numbers on their website...obviously too many problems and complaints that they do not want to deal with. it's a trane wreck!!! Carrier is the Top brand recommended by the hvac Assoc and judging by the way our current system is operating we'll probably be replacing it sooner than we expected to!!!

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Date created: 2013-02-26 Name: R. Joline
Location: Lancaster, PA

Satisfaction Rating:
Review:
"XL20i does the job!"
Early on in the installation. Second month of unit in operation (Feb) and electric bill is $100 less than last year's bill. The average temp is 10 degrees colder than last year as well. Pleasant surprise. I will try to remember to update in six months and a year.

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