Consumer Reviews of TRANE heat pumps

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Date created: 2013-05-23 Name: G H.
Location: Maryland

Satisfaction Rating:
Review:
"Garbage"
My house is 14 years old and when it was new, I had two trane units installed. I can rely on my Trane heat pumps, yes both of them, to fail twice a year. I will never buy Trane again.

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Date created: 2013-05-22 Name: P.Zgeb
Location: Montreal, QC

Satisfaction Rating:
Review:
"4 Compressors in 7 Years"
Purchased the new unit in 2005. In spring of 2008 had to replace the compressor. In spring of 2011 compressor burned out again and we contacted Trane's distributor and were told this was not unusual. Tried to contact Trane USA but they ignored our calls and emails. Spring 2013 and the compressor has once again burned out. Dealer is trying to tell us it is because we do not change our air filter often enough (we're away for 3 1/2 months in winter, but otherwise we change the filter every 2 months - and the filters are not clogged at all or even very dirty). Although compressor is under warranty, the labour is not, which runs about $1000 every time we have to change it.

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Date created: 2013-05-14 Name: Glen Frost
Location: phoenix az

Satisfaction Rating:
Review:
"I have had Many Problems Since Installing"
I have had many problems since installing a Trane heat pump. Paid for a 10 year warranty and had problems at least 4 times. Now after 10 years and 2 months, the compressor needs to be replaced. You can't stop a Trane wreck!

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Date created: 2013-04-26 Name: Bill Pendleton
Location: Mount Airy, NC 27030

Satisfaction Rating:
Review:
"Very satisfied with my unit"
Very satisfied with my unit. Suggestion: I live in an area where the theft of copper and/or entire units happens too often. I have just installed a CPI security system since all outdoor compressor units require, by code, an outside disconnect consider developing an application. That would require a code to be entered before shutting down the power to help deter theft. ??? Or is there one now?

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Date created: 2013-04-08 Name: Chris
Location: Washington- WA

Satisfaction Rating:
Review:
"Trane"
My heatpump was installed during house construction in 1991. Other than cleaning the outside unit and changing the thermostat, I have done nothing. I have paid nothing. What scares me is that I know it's due to go and I want to be ready but given the reviews not one model is free of negative reviews. I really am leaning toward buying another Trane but............. look at the reviews.

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Date created: 2013-03-11 Name: Vonnie
Location: Dallas, TX

Satisfaction Rating:
Review:
"Loud noises inefficient heating."
Purchased this unit 2 yrs ago and have had problems with it on & off. ac failing, leaks,heat not working etc. etc. The latest being that the heat pump makes excessively loud noises when it is in heat mode (not auto). When outside temps reach 40 degrees it makes a grinding noise like brakes on a wood floor and then cycles into this very loud banging noise, like a baseball bat being slammed against a wall. This happens as it is shutting down. We've had numerous service techs out to look at problem and they say its normal...I'd like them to tell that to my neighbors who are really aggravated about this. It does not happen every cycle, but often enough to disrupt our sleep, as the unit is right outside our Master bedroom and directly across to the neighbor's children's bedrooms. The unit produces heat, but not adequate to keep the house warm and we frequently have a blast of cold air before the auxiliary kicks in. Supposedly this is caused by the coil defrosting..which is not energy efficient ops in my book. Trane customer service does not exist, the reason they do not post numbers on their website...obviously too many problems and complaints that they do not want to deal with. it's a trane wreck!!! Carrier is the Top brand recommended by the hvac Assoc and judging by the way our current system is operating we'll probably be replacing it sooner than we expected to!!!

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Date created: 2013-02-26 Name: R. Joline
Location: Lancaster, PA

Satisfaction Rating:
Review:
"XL20i does the job!"
Early on in the installation. Second month of unit in operation (Feb) and electric bill is $100 less than last year's bill. The average temp is 10 degrees colder than last year as well. Pleasant surprise. I will try to remember to update in six months and a year.

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Date created: 2013-02-12 Name: C. Naff
Location: Johnson City, TN

Satisfaction Rating:
Review:
"Pissed Off More"
Not only is Trane product crap but customer service or is too. They promised the dealer that the new compressor would be here by Tuesday, but now they have called and said it will be Thursday. I don't see how you people sleep at night. I guess the same way all the powerful and rich people do. All I can say is there is a place for people like you and it ain't here on earth.

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Date created: 2013-02-08 Name: C. Naff
Location: Johnson City, TN

Satisfaction Rating:
Review:
"Pissed"
I purchased a Trane April 2006 and the compressor already has to be replaced. Even though it is under warranty I still have to pay for the labor which is going to be around $750. When I talked to customer service they told me since I didn't buy extended warranty, labor was not covered. So basically Trane has their $5000 from me, so they aren't worried about it. Also, my aunt has a Trane unit newer than mine and her compressor also had to be replaced. Trane units used to be a good product but they are not now! So I would advise any and everyone do not purchase a Trane heat pump. I almost bought a Carrier but I thought a Trane was better. Boy was I wrong! Never another Trane for me!

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Date created: 2013-02-07 Name: A. Pirrone
Location: Poquoson, VA

Satisfaction Rating:
Review:
"Horrible system"
I purchased a 13 seer Trane system 10 years ago and had it installed in a new custom built home. I have replaced every part on this system since. The compressor just died and fortunately I had purchased a Home warranty program to pay for the compressor. I would only endorse this product to a Marina as I am sure the heat pump would make a great boat anchor. By the way, if you want to "stop a Trane" come to my house and turn on the thermostat.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.