Consumer Reviews of TEMPSTAR heat pumps

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Date created: 2013-04-27 Name: J. Gilbert
Location: Ocala, FL

Satisfaction Rating:
Review:
"NOT REALLY IMPRESSED!"
I bought my Tempstar unit Sept. 2010 after my Trane unit finally died after 20 yrs of very good service and never had any trouble. When looking for a new a/c unit I didn't find Trane to be as well made now as it was years ago, so after looking on the internet I saw Tempstar looked pretty good as it seemed well manufactured and it had a good warranty. I was happy with this new unit and it worked well for almost 2 years when suddenly the blower motor died. The worst part is- I do not run my unit very much. So I contacted the guy who installed the unit and explained to him that the blower motor wasn't working- what he told me was it’s a common problem with that brand (nice to know, now) and all he had to do was pick up a new blower motor and bring it out to my house. He got the new blower motor installed in about an hour and then gave me a bill of $110. I didn't understand the cost because this unit was still under warranty! I guess he expected me to just pay him and shut up- well I don't work that way. When I questioned him about the cost, he didn't like that and from that I could tell he probably wouldn't be coming back if I had any other problems. I didn't even give him a hard time! Just asked about the price? People with his attitude shouldn't be in business as far as I am concerned. I really like this unit but just hope I don't have any other problems as any more repair costs may force me to look at just putting the money into a new a/c unit made by someone else. That would be a shame.

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Date created: 2010-04-14 Name: Ralph
Years owned: 3

Satisfaction Rating:
Review:
"Tempstar"
Had Tempstar total system installed in my house and Tempstar compressor in rental. Had to replace the compressor twice in my rental within the 1st year and replace the blade of the compressor in my house at about one year. They should have called this compressor a "Train" because it is as loud as a train. The installer placed the unit right beside my bedroom and I have not had a good night's sleep since. I'll have to admit though that have worked since the repairs.

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Date created: 2010-02-05 Name: J. Henry
Years owned: 9

Satisfaction Rating:
Review:
"I do not want another Tempstar"
I have read 38 reviews of various Tempstar units. It appears anyone having an older unit has had a better unit than us customers having a heat pump 10 or less years old. I had no trouble for about the first 5 years. Since then, it has stopped defrosting twice. Now, the coil has a leak and had it charged with 3 lbs. of refrigerant so unless I want to pay over $800 for a new coil, I will have to add freon on a yearly basis until that doesn't work any more. The compressor has now gone bad just under the 10 year warranty time. That will cost $350 in labor, plus replacing all the freon for a "warranted" new coil. Here's the kicker: even on the new coil, it is only warranted until the original warranty runs out: a whole year! I am thinking of replacing part of my unit with a Goodman or Payne.

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Date created: 2008-12-01 Name: Mark Dunbar
Location: Largo, FL
Years owned: 7

Satisfaction Rating:
Review:
"dunbar"
It worked ok for 5 years. Then just after warranty expired the compressor went. The tech from the same installation company said the rest of the unit is junk and showed how the coils are dried out and flake off when brushed. This is not acceptable, a $3000 unit should not be crumbling to pieces at 5 years.

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.